Information Technology Help Desk Manager

2 months ago


New York, United States Atlas Search Full time

We are partnering with a mission driven organization, with over 100 years of success in this industry. They are actively seeking an IT Customer Success Manager to join their team. The ideal candidate will have experience managing the functions of the Helpdesk, overseeing end-user devices and being the single point of contact for all customer issues. This is an excellent contract to hire opportunity for an experienced leader that can hit the ground running in this role.


  • Managing the day-to-day administration of the Help Desk including the management of Help Desk staff (internal and outsourced)
  • Monitor the Helpdesk database and follow up with assigned personnel to ensure timely resolution
  • Ensure relevant Service Level Agreements (SLAs) are in place
  • Manage and monitor all service levels to ensure the team meets or exceeds all service level agreements.
  • Prepare, document, update and regularly test Helpdesk continuity plans
  • Identify and monitor risks, governance and compliance requirements related to the helpdesk
  • Evaluating Helpdesk procedures with regards to customer service and productivity issues. Provide enhancements and productivity improvements.
  • Provides staff support for administrative tasks relative to the Desktop, Network and Telephone functions
  • 7+ years of computer related support experience required.
  • Extensive equipment support experience with Desktops, printer, printers, network switches, etc.
  • Excellent technical knowledge of corporate IT hardware, including; PCs, terminals, printers, fax, copiers, scanners, switches, routers, VOIP Phones and projectors, and brands such as Dell, HP, Lenovo, Cisco, etc.
  • Hands-on troubleshooting experience with a variety of computer related issues, including; AD logon, email, Anasazi medial system logon, remote desktop access, printing, VOIP and networking.


  • New York, United States Atlas Search Full time

    We are partnering with a mission driven organization, with over 100 years of success in this industry. They are actively seeking an IT Customer Success Manager to join their team. The ideal candidate will have experience managing the functions of the Helpdesk, overseeing end-user devices and being the single point of contact for all customer issues. This is...


  • new york city, United States Atlas Search Full time

    We are partnering with a mission driven organization, with over 100 years of success in this industry. They are actively seeking an IT Customer Success Manager to join their team. The ideal candidate will have experience managing the functions of the Helpdesk, overseeing end-user devices and being the single point of contact for all customer issues. This is...


  • New Orleans, Louisiana, United States General Dynamics Information Technology Full time

    Job DescriptionWe are seeking a highly skilled Help Desk Technician II to join our team at General Dynamics Information Technology. As a Help Desk Technician II, you will be responsible for providing technical support to customers via multiple support channels, including phone, email, chat, and enterprise ITSM.Key Responsibilities:Assist and support...


  • New Orleans, Louisiana, United States General Dynamics Information Technology Full time

    About the Role:We are seeking a skilled Help Desk Technician II to join our team at General Dynamics Information Technology (GDIT). As a Help Desk Technician II, you will be responsible for providing technical support to our customers, researching technical issues, and providing information and alternative solutions through various methods.Key...

  • Help Desk Specialist

    2 weeks ago


    New York, New York, United States Cloud Technology Consulting Defunct Full time

    Job Title: Help Desk TechnicianJob Summary:We are seeking a skilled Help Desk Technician to join our team at Cloud Technology Consulting Defunct. The successful candidate will provide technical support to end-users, troubleshoot and resolve technical issues, and maintain a high level of customer satisfaction.Key Responsibilities:• Provide technical support...


  • New Orleans, LA , USA, United States General Dynamics Information Technology Full time

    Job SummaryWe are seeking a highly skilled Help Desk Technician II to join our team at General Dynamics Information Technology (GDIT). As a Help Desk Technician II, you will play a critical role in supporting the Department of the Navy Enterprise Service Desk (NESD) activities at our New Orleans, LA facility.Key ResponsibilitiesAssist and support end-users...

  • Help Desk Specialist

    3 weeks ago


    New York, New York, United States Cloud Technology Consulting Defunct Full time

    Job Title: Help Desk TechnicianJob Summary:Cloud Technology Consulting Defunct is seeking a skilled Help Desk Technician to provide technical support to our clients. The ideal candidate will have experience with ITSM (Information Technology Service Management) and Office 365 Platform migration.Key Responsibilities:Provide ITSM support using ManageEngine...


  • New York, New York, United States QT Communications & Technology Full time

    Job Title: Help Desk Support US Remote Job Summary: We are seeking a highly skilled Help Desk Support Specialist to join our team at QT Communications & Technology. As a Help Desk Support Specialist, you will be responsible for providing technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation...


  • New York, New York, United States Success Academy Charter Schools Full time

    Job DescriptionSuccess Academy Charter Schools is seeking a highly skilled and experienced Lead, Technology Help Desk to join our Technology team. As a key member of our Help Desk team, you will be responsible for overseeing the services provided to our users and managing the day-to-day operations of the service.Key Responsibilities:Manage the Help Desk team...

  • Help Desk Specialist

    2 weeks ago


    New York, New York, United States Gotham Technology Group Full time

    Job Title: Help Desk AnalystJob Summary:We are seeking a skilled and customer-focused Help Desk Analyst to join our IT team at Gotham Technology Group. The successful candidate will provide technical support to end-users, troubleshoot hardware and software issues, and ensure efficient resolution of IT-related problems.Key Responsibilities:Provide Technical...


  • New Orleans, United States General Dynamics Information Technology Full time

    Req ID: RQ173419 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Help Desk Skills: Customer Service,Help Desk Support,IT Service Desk,Troubleshooting Experience: 2 + years of related experience US Citizenship Required: Yes Job Description: We are GDIT. We stay at the...


  • New York, New York, United States Success Academy Charter Schools Full time

    Job DescriptionThanks for your interest in Success Academy Charter Schools. We're reimagining K-12 public education and need a results-driven Lead, Help Desk Support to join our Technology team.Key ResponsibilitiesManage the Help Desk team and evaluate performance.Mentor your team, provide training, and conduct performance evaluations.Own and manage vendor...

  • IT Help Desk Manager

    1 month ago


    New York, New York, United States Empire State Full time

    Job Title: IT Help Desk ManagerEmpire State is seeking an experienced IT Help Desk Manager to join our team. As a key member of our IT department, you will be responsible for managing and supervising a team of IT professionals, providing technical expertise, and resolving escalated issues.Key Responsibilities:Manage and supervise a team of IT professionals,...

  • IT Help Desk Manager

    2 weeks ago


    New York, New York, United States StateJobsNY Full time

    Job SummaryWe are seeking a highly skilled IT Help Desk Manager to join our team at StateJobsNY. As a key member of our IT department, you will be responsible for overseeing the day-to-day operations of our help desk, managing a team of IT professionals, and providing technical expertise to resolve complex issues.Key ResponsibilitiesManage and supervise a...


  • New Orleans, United States General Dynamics Information Technology Full time

    Type of Requisition:PipelineClearance Level Must Currently Possess:NoneClearance Level Must Be Able to Obtain:SecretSuitability:Public Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Customer Service, Help Desk Support, IT Service Desk, TroubleshootingCertifications:Experience:2 + years of related experienceUS Citizenship...

  • IT Help Desk Manager

    2 weeks ago


    New York, New York, United States Empire State Full time

    Job Title: IT Help Desk ManagerJob Summary:We are seeking an experienced IT Help Desk Manager to join our team at Empire State. The successful candidate will be responsible for managing and supervising a team of IT professionals, providing technical expertise, and resolving escalated complex IT issues.Key Responsibilities:Manage and supervise a team of IT...

  • IT Help Desk Manager

    2 weeks ago


    New York, New York, United States New York State Civil Service Full time

    Job Summary:This is a challenging and rewarding opportunity to join the New York State Civil Service team as an IT Help Desk Manager. As a key member of our IT department, you will be responsible for managing and supervising a team of IT professionals, providing technical expertise, and resolving complex IT issues. If you have a passion for technology and...


  • New Berlin, United States PPC Partners Inc. Full time

    The IT Service Desk Manager is responsible for the timely delivery of quality technical support services to end-users. The IT Service Desk Manager must have excellent knowledge of the software/hardware systems being supported and utilizes effective management skills while providing leadership to the Service Desk Team. This will involve collaboration with...

  • Help Desk Specialist

    2 weeks ago


    New York, New York, United States Cloud Technology Consulting Defunct Full time

    Job Summary: We are seeking a skilled Help Desk Technician to join our team at Cloud Technology Consulting Defunct. The successful candidate will provide exceptional technical support to our clients, ensuring seamless IT operations and excellent customer satisfaction. Key Responsibilities: Provide timely and effective technical support to end-users via...

  • Help Desk Technician

    2 weeks ago


    New York, New York, United States Walnut Way Conservation Corp Full time

    Help Desk TechnicianWalnut Way Conservation Corp. is seeking a skilled Help Desk Technician to provide technical support to staff and ensure the optimal functioning of our IT systems and tools.The ideal candidate will possess a solid understanding of computer systems, software, and networks, with excellent problem-solving skills and attention to...