Executive Director of Fitness Operations

3 weeks ago


Tallahassee, Florida, United States Retro Fitness Full time

The Executive Director of Fitness Operations will be responsible for ensuring that members receive the highest quality of service and facilities, as well as lead, motivate, and manage their team.

This role will exhibit an ability to achieve the financial targets for the club as outlined in the annual budget by motivating, leading, supervising, and coordinating the activities of employees engaged in servicing our members' needs.

Key Responsibilities:

  • Coordinate and work within club support functions of Fitness, Sales, Marketing, Accounting, Information Technology.
  • Resolve member complaints in an efficient and tactful manner following club procedure and documentation.
  • Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members and employees.
  • Ensure the club meets brand standards for cleanliness, maintenance, safety, and security.
  • Oversee expense goals by managing payroll and general and administrative expenses.
  • Keep current in knowledge of key competitors.
  • Perform brand excellence reviews.
  • Communicate and implement club policies and procedures to employees.

Additional Responsibilities:

  • Achieve desired personal training revenue, Set/Show/Close, and session burn goals.
  • Facilitate integration of Personal Training services into point-of-sale presentations to maximize the number of fitness assessments scheduled and packages sold.
  • Oversee PT manager in ensuring all components of departmental objectives are satisfied.
  • Achieve desired revenue goals in the following profit centers: Membership, Training, Retail & Merchandising.
  • Monitor flagged check-ins to increase revenue and reduce collections.
  • Ensure ongoing prospecting and generation of new prospective members.
  • Ensure that the staff has a high level of knowledge about the club's programs, facilities, and equipment.
  • Hold daily, weekly, and monthly meetings to train staff and maintain a high performing team.

Requirements:

  • 4-year college degree preferred or related business experience.
  • 3-5+ years management experience required.
  • Excellent written and verbal communication.
  • Strong organizational skills.
  • Strong leadership skills.
  • Strong administrative skills.
  • Strong customer service skills.
  • Strong computer skills.

Compensation: $55, $90,000.00 per year

Retro Fitness is a dynamic and growing fitness company with over 120 gyms open or under development across the US. We offer a unique fitness experience under one roof, featuring best-in-class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed.

We are seeking a highly experienced and motivated individual to join our team as the Executive Director of Fitness Operations. If you are a results-driven leader with a passion for fitness and customer service, we encourage you to apply for this exciting opportunity.



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