Desktop Support Manager
3 weeks ago
Role Summary:
The Desktop Manager, under general supervision of the People and Culture department, is responsible for managing the planning, design, implementation, and operation of the Company’s desktop systems and support functions in support of the Company office locations.
At all times, the Desktop Support Manager must be an honorable steward of the JConnelly brand, consistently representing and reflecting the Company’s core values, approach and high standards of excellence in all public, media, and client interactions.
Responsibilities:
- Develops and implements critical processes related to desktop support, system operations, and system administration activities.
- Assists with analyzing the needs of the business to determine the need for development of new or modified desktop systems.
- Explores new desktop technologies for future planning and potential implementation.
- Stays current with the latest developments in desktop hardware, software, and services provided by vendors, and recommends upgrades and alternatives to more effectively meet Company and client requirements.
- Performs desktop maintenance and upgrades.
- Identifies user needs. Provides technical support, and troubleshoots Company-issued desktop equipment (e.g., computers, monitors, peripherals); as well as hardware/software issues.
- Makes recommendations to improve capacity and stability. Ensures security of desktop systems.
- Partners with internal departments and individuals to deliver new desktop capabilities and services in support of the business.
- Manages vendor contracts related to desktop systems. Creates and issues corporate desktop standards.
- Must be able to respond 24/7 to time-sensitive requests.
- Performs other duties as assigned.
Education:
Bachelor’s Degree in a computer-related discipline; or equivalent related business experience.
Experience and Expertise:
- Minimum of 3 years’ experience in managing desktop support functions.
- Must have the ability to from our NJ and NYC offices.
- Knowledge of desktop computers, operating systems, and software applications; network printing and desktop management.
- Experience with providing technical support for both Windows and Mac computers.
- Experience with managing and supporting a variety of software applications; including word processing, database, and spreadsheet applications.
- Problem-solving, strategic analysis, project management, cost analysis, and budgeting skills.
- Demonstrated ability to prioritize work, handle details accurately, follow up with minimum supervision, and complete tasks within specified deadlines.
- Excellent interpersonal, communication, and customer service skills.
- Excellent organization and prioritization skills, with the ability to handle multiple priorities and deadlines.
- Knowledge of PR and Marketing related software (Cision, Meltwater, Sprout, Hootsuite, etc.) is a plus.
- Must work during non-standard business hours including weekends and holidays when required.
Equal Opportunity Statement:
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-
Desktop Support Manager
3 weeks ago
Parsippany, United States JConnelly Full timeRole Summary: The Desktop Manager, under general supervision of the People and Culture department, is responsible for managing the planning, design, implementation, and operation of the Company’s desktop systems and support functions in support of the Company office locations. At all times, the Desktop Support Manager must be an honorable steward of the...
-
Desktop Support Manager
2 days ago
Parsippany, New Jersey, United States JConnelly Full timeJob Summary:The Desktop Support Manager, under general supervision of the People and Culture department, is responsible for managing the planning, design, implementation, and operation of the Company's desktop systems and support functions in support of the Company office locations.At all times, the Desktop Support Manager must be an honorable steward of the...
-
Senior Technician, Desktop Support
3 months ago
Parsippany, United States Wyndham Hotels & Resorts Full timeWyndham Hotels & Resorts is now seeking a Senior Technician, Desktop Support to join our team at the Parsippany - 22 Sylvan Way location in Parsippany, New Jersey. Why Wyndham? By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company...
-
Senior Technician, Desktop Support
3 weeks ago
Parsippany, New Jersey, United States Wyndham Hotels & Resorts Full timeWyndham Hotels & Resorts is now seeking a Senior Technician, Desktop Support to join our team at the Parsippany - 22 Sylvan Way location in Parsippany, New Jersey.Why Wyndham?By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You'll be part of the largest hotel franchise company in the...
-
Desktop Support Technician
4 weeks ago
Troy, United States Murtech Staffing and Solutions Full time $20Job DescriptionJob DescriptionDesktop Support TechnicianPay Rate: $20.00/HR W2Hours: Monday-Friday, 8am-5pmLocation: 1 Global View, Troy, NY 12180Duration: Open-ended contract, potential Contract-to-Hire Description:Provide excellent customer service in a customer facing desktop support role.Desk side technicians will manage assigned tickets and handle...
-
Parsippany-Troy Hills, United States Randstad Digital Full timeDemonstrated expertise in Mobile Device Management (MDM) solutions, including Desktop Central, SCCM, Apple Business Manager, and BeyondTrust Virtual Appliance. Possesses deep knowledge of endpoint security solutions and best practices.QualificationsBachelor's degree in Information Technology, Computer Science, or a related field.Demonstrated experience as an...
-
Desktop Support Lead
6 days ago
Beverly Hills, United States ConsultNet Full timeDesktop Support Lead Los Angeles, CA 100% onsite 6+ month contract to hire $40- $42 an hour while on contract- $80k- $90k salary upon conversion Immediate hire, will be responsible for providing Tier II desktop support service, serving as an expert in troubleshooting complex issues, and providing technical development and guidance for the...
-
Desktop Support Specialist
5 days ago
Troy, Michigan, United States Sunrise Systems Full time**Job Summary:**Sunrise Systems is seeking a highly skilled Desktop Support Technician to join our team. As an ITAM associate, you will be responsible for managing all aspects of asset retrieval, including ticket processing, asset wiping, and updating the CMDB.**Key Responsibilities:**Process tickets and ensure timely resolution of incidents and...
-
Desktop Support Engineer
1 week ago
Parsippany, United States A3 Staffing Solutions Full time $22 - $25Job DescriptionJob DescriptionDesktop Support TechnicianParsippany, NJ 100% onsite supportMust live in or near Parsippany, NJContract-To-HireSupport of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer...
-
Desktop Support Lead
4 days ago
Beverly Hills, California, United States ConsultNet Full timeJob DescriptionJob Title: Desktop Support Lead - IT ExpertJob Summary:We are seeking a highly skilled Desktop Support Lead - IT Expert to join our team at ConsultNet. As a key member of our IT team, you will be responsible for providing expert-level technical support and guidance to our clients. This is a fantastic opportunity to work with a leading provider...
-
Desktop Support Specialist
3 weeks ago
Troy, United States North American Bancard Full timeDesktop Support Specialist North- ONSITE, Troy, MI What you'll be doing: Responsible for effective installation/configuration, operation and maintenance of desktop hardware and system software and related infrastructure; Take all necessary steps to resolve any end user issues; Ensure systems hardware, operating systems, software systems and related...
-
Desktop Support Technician
4 weeks ago
North Richland Hills, United States TEKsystems Full timeDescription: The Desktop Support Technician’s role is to support and maintain organizational computer systems, desktops, and peripherals. That include imaging, installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem...
-
Desktop Support Technician
1 month ago
North Richland Hills, United States Apex Systems Full timeThe Desktop Support Technicians role is to support and maintain organizational computer systems, desktops, and peripherals. That include imaging, installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by...
-
Desktop Support Technician
1 month ago
North Richland Hills, United States Apex Systems Full timeThe Desktop Support Technicians role is to support and maintain organizational computer systems, desktops, and peripherals. That include imaging, installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by...
-
Desktop Support Lead
2 days ago
Beverly Hills, California, United States Ledgent Technology Full timeJob SummaryWe are seeking a highly skilled Desktop Support Lead to join our team at Ledgent Technology. As a key member of our IT infrastructure team, you will be responsible for providing expert-level technical support and guidance to our desktop support team.Key ResponsibilitiesTechnical Support and EscalationAct as the escalation point for desktop support...
-
Desktop Support Analyst II
1 month ago
North Richland Hills, United States Mindlance Full timeImportant Notes from HM Proficiency in programs such as Service Now, Active Directory, and Microsoft 365 Associate degree or bachelor's degree or higher in an IT-related field such as computer science, technical support, and information technology A+ certification for computer technology (a plus) Minimum of two years' experience supporting end user...
-
Junior Desktop Support Technician
3 months ago
Troy, United States Sunrise Systems Full timeJob Details: Job Title: Desktop Support Technician Job Duration: 1 year Contract Job Location: Troy, NY JOB DESCRIPTION: Summary/ Responsibilities: As an ITAM associate you will be the main POC for all things related to asset retrieval, which includes ticket processing, wiping of assets, updating of the CMDB, packing and shipping and maintaining the...
-
IT Support Specialist
2 weeks ago
Parsippany, New Jersey, United States Dexter Technologies Full timeCompany Overview:Dexter Technologies Inc. is a prominent provider of Staffing and Recruiting Services, recognized for fostering career advancement among its employees.Position:Desktop Support EngineerEmployment Type:ContractKey Responsibilities:1. Conduct routine maintenance on desktops, laptops, printers, and mobile devices.2. Provide support within a...
-
Parsippany, United States Randstad Digital Full timeDemonstrated expertise in Mobile Device Management (MDM) solutions, including Desktop Central, SCCM, Apple Business Manager, and BeyondTrust Virtual Appliance. Possesses deep knowledge of endpoint security solutions and best practices.QualificationsBachelor's degree in Information Technology, Computer Science, or a related field.Demonstrated experience as an...
-
CERTIFIED Tableau Desktop Specialist
2 weeks ago
Troy, United States Artizen, Inc. Full time**CERTIFIED Tableau Desktop Specialist - MUST HAVE**Working to transform data into actionable insights, developing visual dashboards and driving informed decision-making across the organization. You will collaborate with cross-functional teams to design, develop, and maintain Business Intelligence solutions that support data-driven...