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Spa Front Desk Lead

3 months ago

Chicago, United States Luxury Hotel Experiences,LLC Full time

Company Description

Luxury Hotel experiences, LLC is a spa management and consulting company that owns and or manages fifteen spas between Chicago and Miami. Our spas embrace the philosophy that kindness, compassion and actionable intention can potentially change people lives. We never know what someone is going through in life and that philosophy holds true in all do with our co-workers, clients and guests.


Role Description

This is a full-time on-site role for a Spa Front Desk Lead located in Chicago, IL at Leaf Spa in the Fairmont Hotel Chicago Millenium Park. The Spa Front Desk Lead will be responsible for leading and managing the front desk operations of the spa, including overseeing guest check-in and check-out, handling reservations, providing exceptional customer service, and coordinating with other spa staff to ensure a seamless and relaxing experience for guests and an abundant and joyful community for out team.


Qualifications

  • Previous experience in a front desk or customer service role, preferably in a spa or hospitality setting
  • Strong communication and interpersonal skills
  • Excellent organizational and multitasking abilities
  • Proficiency in computer systems and software, such as booking and scheduling platforms
  • Ability to handle difficult situations with composure and professionalism
  • Knowledge of spa treatments, products, and services is a plus
  • Must be flexible to work evenings, weekends, and holidays
  • High school diploma or equivalent