Manager, Technical Service

4 months ago

Des Moines, United States Crown Cork & Seal USA, Inc. Full time

CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world.  We do this by delivering innovative packaging that offers significant value for brand owners, retailers and consumers alike. With operations in 39 countries employing over 29,000 people and net sales of over $11 billion, we are uniquely positioned to bring best practices in quality and manufacturing to our customers to drive their businesses locally and globally.  Sustaining a leadership position requires us to build a team of highly talented, dedicated and driven individuals. 

CROWN’s Food Division is a leading manufacturer of food cans in North America. Our complete array of food packaging serves a variety of markets, including fruit, vegetables, dairy, fish, meat, ready meals, pet food, infant milk powder and other dry food products. We offer a wide selection of food cans from round to bowl as well as shaped cans. We truly focus on excellence. Here is your chance to join CROWN’s Food Division.

Location: This position will support CROWN Food Division customers in the Midwest United States.  

Position Overview: This position is a field technical service manager who will spend the majority of their time traveling to customer facilities to troubleshoot processes, investigate product quality issues, and conduct trials in a food manufacturing environment.  In this role, one will serve as the primary technical contact for customers and will be the liaison among customers, Crown Sales, R&D, Engineering, Quality, and Manufacturing. Training is provided and the employee will report to a senior technical manager with extensive experience.

Job Responsibilities:

  • Providing problem-solving leadership on technical and quality matters relating to food can and end performance
  • Managing the overall technical interface between the Food Division and their customers
  • Support customers in all technical aspects of the business including current packages and new package development
  • Develop and manage technical meetings between the Company and customers to discuss ideas, issues and solutions
  • Interact directly with customer and internal manufacturing operations
  • Partner with the Company’s Sales, R&D, Engineering and Manufacturing divisions to develop strategies and action plans for both current customers and potential new customers
  • Extensive travel (Up to 80%) will be required to service customer needs

**** This position will be eligible for a company car****


 The ideal candidate would possess the following attributes:

  • BA/BS degree in Food Science, Engineering, Packaging or a related discipline
  • 5+ years in a packaging manufacturing environment, food production or a similar industry.
  • Experience interfacing with customers in a technical capacity; field testing, qualification trials, claims management, etc.
  • Experience with double seaming technology, various food canning equipment and troubleshooting associated problems is highly preferred but not required.
  • Effective communication skills are needed for this role, both verbal and written as well as the ability to interact with customers and employees at all levels of the organization.
  • Demonstrated ability to effectively manage multiple projects to completion
  • Self-motivated and eager to take the initiative; with the ability to work effectively in a team setting and as an individual
  • Well organized and detail oriented with good time management skills
  • Strong PC skills are a must, especially using Word, Outlook, and Excel.
  • Committed to on-going personal development and career growth
  • Knowledge and/or certification in Six Sigma is a bonus

Physical Requirements

  • While performing the duties of this job, the associate is regularly required to sit, stand, walk, use hands, reach with hands and arms, and may be required to balance, stoop, kneel, crouch, or crawl.  
  • The associate may lift and/or move up to 30 lbs.
  • Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

 Working Conditions

  • Will be required to perform job duties outside of the typical office setting in a plant environment as well as in an office.
  • While performing the duties of this job, the associate may be exposed to moving mechanical parts and vehicular traffic. 
  • The associate may be exposed to a wide range of temperatures.
  • The noise level is frequently loud.

*Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

 Benefits:

Crown offers competitive pay, comprehensive benefits including free company paid health insurance for employees as well as company matched 401(k).

 Interested:

Take the next step in your career and apply online today at www.crowncork.com/careers.  

EEO/AA/Vets/Disabled

  • Manager, Technical Service

    3 weeks ago

    DES MOINES, United States Crown Cork & Seal USA, Inc. Careers Full time

    CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world.  We do this by delivering innovative packaging that offers...

  • Manager, Technical Service

    6 months ago

    Des Moines, IA, United States Crown Cork & Seal USA, Inc. Full time

    CROWN Cork & Seal USA, Inc., a wholly owned company of Crown Holdings, Inc. is a global leader in the design, manufacture and sale of packaging products for consumer goods. At Crown, we are passionate about helping our customers build their brands and connect with consumers around the world.  We do this by delivering innovative packaging that offers...

  • Technical Manager II

    4 weeks ago

    Des Moines, Iowa, United States Amcor plc Full time

    Job Title: Technical Manager IIAmcor plc is seeking a highly skilled Technical Manager II to join our team. As a key member of our organization, you will be responsible for developing and implementing quality systems and process improvement projects to ensure the production of high-quality products that meet or exceed customer requirements.Key...

  • Technical Manager II

    4 weeks ago

    Des Moines, Iowa, United States Amcor plc Full time

    Job SummaryAmcor plc is seeking a highly skilled Technical Manager II to join our team. As a key member of our organization, you will be responsible for developing and implementing quality systems and process improvement projects to ensure the production of high-quality products that meet or exceed customer requirements.Key ResponsibilitiesLead the...

  • Technical Support Specialist

    3 weeks ago

    Des Moines, Iowa, United States US Signal Full time

    Job Title: Technical Support Specialist - Cloud ServicesJob Summary:US Signal is seeking a highly skilled Technical Support Specialist - Cloud Services to join our Technical Operations Center team. As a Technical Support Specialist - Cloud Services, you will be responsible for providing exceptional customer support for our Cloud, Disaster Recovery, and Data...

  • Technical Solutions Manager

    4 weeks ago

    Des Moines, Iowa, United States Cleo Full time

    Job DescriptionCleo is a cloud integration technology company focused on delivering business outcomes. As a Technical Solutions Manager, you will be the primary point of contact for our clients, ensuring their support experience meets our high standards.Key ResponsibilitiesActively listen to and understand customer needs, identifying opportunities for growth...

  • IT Technical Support Specialist

    4 weeks ago

    Des Moines, Iowa, United States LCS Full time

    Job Title: IT Technical AnalystThe IT Technical Analyst is a key member of our technology support team, responsible for providing exceptional technical support and customer service to our clients. This role involves troubleshooting and resolving technical issues, providing training and support for end-users, and assisting with technical projects.Key...

  • IT Technical Support Specialist

    3 weeks ago

    Des Moines, Iowa, United States LCS Full time

    Job Description:The IT Technical Support Specialist is responsible for providing prompt technical support and customer service, service desk call and ticket troubleshooting, diagnosis and resolution for incidents and requests, end user workstation and device support and training, and assisting with technical projects for the corporate office, business units...

  • IT Technical Support Specialist

    3 weeks ago

    Des Moines, Iowa, United States LCS Full time

    Job SummaryThe IT Technical Support Specialist will provide technical support and customer service to end-users, troubleshooting and resolving incidents and requests, and assisting with technical projects for the corporate office, business units, and community user base. Key ResponsibilitiesProvide timely and superior customer service and support for Windows...

  • Technical Writer

    1 month ago

    Des Moines, United States HighCloud Solutions Full time

    Title Technical Writer Location Des Moines IA (Remote) Duration 12 Months Interview Type Web Cam Interview Only Job Type C2CW2 Job Description The purpose of this position is to provide technical writing support standardization of doentation and business support across the SOC (Security Operations Center). Security Operations...

  • Technical Writer

    2 months ago

    Des Moines, United States HighCloud Solutions Full time

    Title Technical Writer Location Des Moines IA (Remote) Duration 12 Months Interview Type Web Cam Interview Only Job Type C2CW2 Job Description The purpose of this position is to provide technical writing support standardization of doentation and business support across the SOC (Security Operations Center). Security Operations...

  • Technical Business Analyst

    2 months ago

    Des Moines, United States Inficare Full time

    Technical Business Analyst Location-Des Moines, IA 50319 Onsite 2 days/week Contract Interview: Both Web Cam and In Person Interview Strategic Business Analyst skilled at consulting with executive-level stakeholders to define business need or problem, with Project Management or Scrum Master experience, capable of facilitating team meetings and demonstrating...

  • Technical Director

    4 weeks ago

    Des Moines, Iowa, United States LCS Full time

    Job SummaryThis position leads a team of systems engineers in the development, delivery, and maintenance of LCS IT systems. The role involves driving business value analysis and strategically evaluating technology investments to ensure alignment with organizational goals.The Technical Lead will provide technical guidance, fostering collaboration with...

  • Technical Consultant

    3 weeks ago

    Des Moines, Iowa, United States Oracle Full time

    Job Title: Technical ConsultantJob Summary:We are seeking a highly skilled Technical Consultant to join our team at Oracle. As a Technical Consultant, you will be responsible for the operation of production environments, including systems and databases, supporting critical business operations.Key Responsibilities:Install, monitor, maintain, support, and...

  • IT Technical Support Specialist

    4 weeks ago

    Des Moines, Iowa, United States LCS Full time

    Job Summary:The IT Technical Support Specialist provides prompt and superior customer service and support for various technical issues and requests. This role involves troubleshooting, diagnosing, and resolving incidents and requests related to Windows operating systems, workstation and laptop break-fix, maintenance, upgrades, imaging, and software...

  • Technical Director

    3 weeks ago

    Des Moines, Iowa, United States Insight Global Full time

    Job Title: Technical DirectorAbout the Role:We are seeking a highly skilled Technical Director to lead our team of engineers in the development and implementation of our cloud-based solutions. The ideal candidate will have a strong background in software development, cloud computing, and team leadership.Key Responsibilities:Lead the development and...

  • Technical Solutions Engineer

    4 weeks ago

    Des Moines, Iowa, United States Stem Full time

    About StemStem is a global leader in AI-enabled software and services that empower its customers to plan, deploy, and operate clean energy assets. The company offers a comprehensive suite of solutions that transform how solar and energy storage projects are developed, built, and operated. This includes an integrated suite of software and edge products, as...

  • Senior Technical Lead

    3 weeks ago

    Des Moines, Iowa, United States Insight Global Full time

    Insight Global is seeking a highly skilled Technical Lead to join their team in Des Moines, IA.This individual will report directly to the Director of HCM Cloud and oversee a team of 5 engineers, providing technical guidance and leadership to drive the team's success.The Technical Lead will be responsible for leading and advising on the strategic planning...

  • Technical Support Specialist

    4 weeks ago

    Des Moines, Iowa, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking a skilled Technical Support Specialist to join our team. As a Help Desk Agent, you will be responsible for providing top-notch technical support to internal employees via inbound phone calls.Key ResponsibilitiesManage a ticketing queue and troubleshoot issues with internal tools, systems, and processes.Provide phone support...

  • Service Manager

    2 months ago

    Des Moines, United States Bridgestone Americas Full time

    Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service...