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Help Desk Technician

2 months ago

Melville, United States RUI Full time

RUI, a BPO specializing in outsourced customer support management since 1996, brings together technology and talent to enhance customer engagement and brand loyalty for our partners. We have decades of experience across various industries, and pride ourselves on delivering effective strategies and technology to our clients. RUI is seeking an experienced Help Desk Specialist Level 1 / 2 with strong customer relations skills and a proven ability to troubleshoot complex issues. Ideal candidates will be knowledgeable, detail-oriented, and able to handle multiple tasks while meeting deadlines.


Responsibilities/Qualifications:

  • Proficiency in Windows Server, Active Directory, and Office 365.
  • Proficiency in Azure Portal and Azure VM's.
  • Experience with VMware and networking technologies.
  • Strong communication skills and a collaborative approach to teamwork.
  • Expertise in troubleshooting both Windows and Mac OS X operating systems.
  • In-depth knowledge of Microsoft Office and Office 365 suite.
  • Familiarity with Windows Active Directory, DNS, file sharing security, and centralized printing.
  • Solid understanding of networking concepts such as TCP/IP, DHCP, VLAN, VPN, and related technologies.
  • Experience with web conferencing, audio, video, VOIP, and PC peripherals.
  • 5+ years of experience in escalated support roles.
  • 5+ years of experience with VMware.
  • 3+ years of experience with Azure Active Directory or Azure Active Directory Domain Services.
  • 3+ years of hands-on experience with on-premises Active Directory.
  • 3+ years of experience working with document management systems like Box or SharePoint.
  • 2+ years of experience managing Firewalls, routers, switches, and access points.
  • 1+ year of experience managing SSL certificates, domain names, and DNS records.
  • 5-7+ years of experience in Linux/Unix systems administration, including provisioning, configuration, monitoring, and troubleshooting.
  • 5-7+ years of experience with Microsoft Active Directory.
  • 5-7+ years of experience managing VMware vSphere and ESXi hosts.
  • Proficiency in scripting languages such as PowerShell and Python.
  • Experience in designing and maintaining distributed services and technologies.
  • Office 365 administration experience, including Azure AD, Exchange Online, and Intune.
  • Ability to monitor, troubleshoot, and support VPN, LAN/WAN, and wireless infrastructure to ensure reliable, secure, and efficient network operations.


We are looking for dedicated professionals with a strong work ethic, attention to detail, and the ability to provide exceptional customer service while maintaining and troubleshooting advanced technical environments.