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Family Service Counselor

3 months ago


Jacksonville, United States Dignity Memorial Full time

Company Description

Dignity Memorial is North America's largest provider of funeral, cremation, and cemetery services. With a network of over 2,000 providers in the United States and Canada, we are committed to offering compassionate and professional final arrangements. We understand the importance of personalized and meaningful tributes, and we strive to honor and preserve the unique stories of each individual’s life.


Role Description

This is a full-time on-site role as a Family Service Counselor located in Jacksonville, FL. The Family Service Counselor will be responsible for assisting families with final arrangements, selling preneed, coordinating funeral services, and providing support during the grieving process. They will also engage in lead generation activities and communicate with clients to ensure their needs are met and as many families as possible are protected


Qualifications

  • Experience in family services, funeral homes, and funeral arrangements
  • Outbound call experience
  • Strong communication and interpersonal skills
  • Ability to generate leads and foster client relationships
  • Knowledge of insurance and financial planning
  • Empathy and compassion for those who are grieving
  • Excellent organizational and multitasking abilities
  • Attention to detail and a commitment to providing exceptional customer service
  • Previous experience in the funeral industry is a plus
  • Bachelor's degree in a relevant field is preferred