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Technical Writer
1 month ago
Technical Writer (Content Support for video streaming)
Seattle; WA or New York; NY or Atlanta; GA (HYBRID)
4 Months Contract
Description
Seeking a Support Content Writer to research and write content for our video streaming products. You're something of a computer geek: comfortable with technology, apps, and fixing problems. You also enjoy the challenge of writing simple, conversational content that helps people accomplish tasks. Your attention to detail is impeccable.
Responsibilities
- Work with a focused and fast-paced team to research and write content that answers common customer questions and solves customer problems.
- Write content to support new devices, software updates, promotions, partnerships, shows/movies, and more.
- Partner with the CX Strategy & Operations team to understand common support issues and address them in our content.
- Leverage data sources to provide data-driven analysis and content recommendations, with a commitment to continuously improve the customer experience. Iterate, test, and optimize content to help uncover the most successful approaches.
Top Skills =
- Experience writing content for a consumer product
- Support content background
- Software-related content
- Need to have familiarity in writing support content around technology products (example - Apple watches, Uber, etc.)
Nice to Have =
- If they come from Hulu or Xbox, on the support content experience side of things
- External product experience
- Streaming service experience
- Experience on a world wide product
- Product support experience
- Writing chatbot experience
- UX writer experience
Compensation:
The estimated pay range for this position is USD $42.00/hr - $50.00/hr and is a Non-Exempt role.
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Benefits:
We offer comprehensive benefit options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.
