Director, Call Center Analytics
4 weeks ago
Job TitleThis employee coordinates, plans, and executes growth/cost efficiency strategies with leadership.Responsibilities:Defines and monitors agent performance through appropriate metrics and overall effectiveness aligning to budget targets and planMaximizes revenue and exceeds established targetsTrains agents to improve customer experienceJob Functions:Creates, implements, and manages sales programs to drive agent performanceImproves call center operational efficienciesPerforms analytics to identify opportunities and evaluate results of implemented strategiesAnalyzes and improves customer retention, order conversions, and lifetime valueImproves call center agent metrics through analytics and strategic planning with leadershipContinuously monitors the effectiveness of the sales programs and adjusts as needed to ensure it remains relevant and effectiveResponsible for data analytics on massive sets of complex, sometimes unstructured dataWorks with different data sources and accurately accesses the correct data within relational databases based on business needs and reporting requirementsWorks collaboratively with business leaders to coordinate and develop a continuous improvement cultureEffectively implements and improves training/escalation management program to improve agent performance/accuracy and customer satisfactionManages cost savings initiatives, executes associated plans, and meets targetsDevelops presentations, summarized to the appropriate level (CEO, COO, RVPs, etc.)
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Call Center Director
2 weeks ago
Clearwater, United States BCI Acrylic Independent Dealers Full timeCall Center Director | New Bay Remodeling Location: Clearwater, FL Full-Time About Us: At New Bay Remodeling, we are revolutionizing the bath remodeling industry with innovative, stylish, and low-maintenance solutions tailored for homeowners, commercial clients, and accessibility customers. With a strong foundation in craftsmanship and quality, our...
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Call Center Supervisor
2 weeks ago
Clearwater, United States Harrison Gray Search Full timePosition SummaryThe Call Center Supervisor provides leadership and coordinates the activities of a call center team. This role ensures high-level service by managing inbound/outbound calls and correspondence from members and providers, strictly adhering to all service level agreements (SLAs). The Supervisor is responsible for driving service excellence for...
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Call Center Supervisor
2 weeks ago
Clearwater, United States Harrison Gray Search Full timePosition SummaryThe Call Center Supervisor provides leadership and coordinates the activities of a call center team. This role ensures high-level service by managing inbound/outbound calls and correspondence from members and providers, strictly adhering to all service level agreements (SLAs). The Supervisor is responsible for driving service excellence for...
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Call Center Supervisor
2 weeks ago
Clearwater, United States Harrison Gray Search Full timePosition SummaryThe Call Center Supervisor provides leadership and coordinates the activities of a call center team. This role ensures high-level service by managing inbound/outbound calls and correspondence from members and providers, strictly adhering to all service level agreements (SLAs). The Supervisor is responsible for driving service excellence for...
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Call Center Supervisor
2 days ago
Clearwater, FL, United States Harrison Gray Search Full timePosition SummaryThe Call Center Supervisor provides leadership and coordinates the activities of a call center team. This role ensures high-level service by managing inbound/outbound calls and correspondence from members and providers, strictly adhering to all service level agreements (SLAs). The Supervisor is responsible for driving service excellence for...
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Call Center Supervisor
2 weeks ago
Clearwater, FL, United States Harrison Gray Search Full timePosition Summary The Call Center Supervisor provides leadership and coordinates the activities of a call center team. This role ensures high-level service by managing inbound/outbound calls and correspondence from members and providers, strictly adhering to all service level agreements (SLAs). The Supervisor is responsible for driving service excellence for...
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Call Center Manager
2 weeks ago
Clearwater, United States BCI Acrylic Independent Dealers Full timeCall Center Manager | New Bay RemodelingLocation: Clearwater, FLFull-TimeAbout Us:At New Bay Remodeling, we're transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of...
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Call Center Manager
2 weeks ago
Clearwater, Florida, United States Bath Concepts Independent Dealers Full time $45,000 - $60,000 per yearCall Center Manager | New Bay RemodelingLocation: Clearwater, FLFull-TimeAbout Us:At New Bay Remodeling, we're transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of...
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Call Center Representative
3 days ago
Clearwater, United States Bath Concepts Independent Dealers Full timeCall Center Representative New Bay Remodeling is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. We are looking for a Call Center Representative for our Clearwater, FL market and surrounding...
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Call Center Representative
4 days ago
Clearwater, FL, United States BCI Acrylic Independent Dealers Full timeCall Center RepresentativeNew Bay Remodeling is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. We are looking for a Call Center Representative for our Clearwater, FL market and surrounding...
