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Store Manager

4 months ago

Beachwood, United States ZARA USA Full time

Purpose

To Supervise and manage all aspects of the three departments of the store in order to maximize sales, commercial opportunities and controlling costs to achieve business targets. Will have autonomy of the commercial, operational and HR aspects, throughout the store.

Responsibilities

  • Actively drive sales by implementing sales building initiatives across the three departments through effective analysis of the company commercial reports and visual layout.
  • To drive sales to improve store performance and to support managers to keep within budget. To ensure the profit and productivity goals are met by contributing towards the management of payroll hours, sales and P&L.
  • Determine the strategy of the store, always striving to maximize sales and Store opportunities.
  • Supervise managers for controlling and managing stock, product rotation, orders, and devolutions alongside the product manager in Spain.
  • To be well informed about current industry trends and to constantly analyze the competitor’s product and market in order to be able to maximize sales.
  • Manage and maintain the relationship and communication with Product Departments in the Central Office in Spain.
  • Promote participatory management style and ensure a positive working environment exists within all the departments in the store.
  • Provide input to company wide projects to ensure Zara USA is able to constantly improve performance.
  • To work with HR in order to create and have actions plans in place for succession in the three departments.
  • Identifying potential talent for the three departments, also being aware about vacancies and opportunities in other stores.
  • Ensure a high level of customer service standards are consistently attained in the store in the three departments.
  • Ensure the store is compliant with all company initiatives.
  • Lead by example to perpetuate the Zara USA culture.

Qualifications

  • Store Manager or Area manager experience (min. 3 years)).
  • Experience within a fast growing and dynamic business would be a distinct advantage.
  • Fashion/textile design qualification is highly desirable but not essential.
  • Proven track record of commercial achievements.
  • Strong leadership qualities and the ability to set goals and establish performance standards.
  • High level of numeracy, written and verbal communication skills are essential.
  • Well established planning skills and an ability to take a proactive approach to resolving issues.
  • Ability to demonstrate commerciality involving current trends and forecasting future trends.
  • Strong interpersonal skills with an emphasis on building partnerships, managing conflict and influencing others.
  • Ability to motivate people, instill accountability and achieve results.
  • Proven record in coaching and developing people to improve performance and achieve professional goals.

Purpose

Assisting the General Manager in maintaining company standards, policies and procedures throughout the entire store with effective communication between departments, regional team and corporate office.

Key Responsibilities

  • Supervise, coach, guide and mentor the tasks of the Visual Commercial and Store Management teams.
  • Guarantee that the merchandise and store image meet corporate standards.
  • Monitor the store's sales and control the budget of the hours based on productivity.
  • Support the overall appearance of the store by managing work/facility orders including fixture updates in addition to décor and marketing.
  • Coordinate the organization of inventories with Head of Store Operations.
  • Strong scheduling management and communication with staff (Orquest) Authorizing PTO/time off requests, absences and security procedures.
  • Resolves customer service issues in the moment and follows up with corresponding corporate department as needed.
  • Organize daily resources and priorities of the store.
  • Communicate with HR and Recruitment store hiring needs based on budget and productivity.
  • Identifies high potential employees to participate in LEAP Potential Program.
  • Conducts onboarding for new hires in addition to training and development of the team.
  • Promotes the tidiness and cleanliness of the store by leading through example.
  • Comply with the company's H&S policy ensuring the correct functions of the store's safety equipment.
  • Monitoring the store for potential risk or hazard. Ensures the company's risk prevention measures are followed.
  • Working with other departments and regional team.

Personal Profile

  • Fashion retail managerial experience required (2yrs min)
  • Excellent customer service experience
  • Results-based approach
  • Excellent analysis, prioritization and organizational skills.
  • Ability to work well under pressure and delegate tasks
  • Articulate with excellent communication skills.
  • Strong numerate and literacy skills.
  • Energetic & enthusiastic with good interpersonal skills.
  • Strong initiative & self-motivation.
  • Strong negotiation and conflict management skills.
  • Ability to see bigger picture and to think "out of the box".
  • Open/flexible to work varied hours including nights, weekends and or holidays.
  • Ability to maintain professional standards of personal presentation, in order to represent the image of the brand.
  • Passion for fashion.

What we offer:

In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range of discounts.

Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society, and much more

Zara USA, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.

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EOE/DFW