Administrative Assistant, ENT and Audiology

Job TitleThis position is responsible for providing clerical and administrative support to the ENT and Audiology Departments.Required Qualifications:High School diploma/equivalent.Excellent verbal and written communication skills.Demonstrated ability to multitask.Advanced organizational skills.Proven ability to manage multiple priorities daily.Keyboarding skillsKnowledge in Microsoft Word, Excel, Power Point and OutlookExperience using InternetPreferred Qualifications:Associates Degree (AA) in secretarial services, office support or business preferredMinimum of two years medical office experience preferredExperience with electronic billing, medical record and data base software preferredAccountabilities:ENT/Audiology Program Support1. Phones and SchedulingAnswers incoming department/program phone lines in a timely and courteous manner.Schedules appointments for services provided by the ENT/Audiology clinic including diagnostic testing.Responds and forwards calls as appropriate.Manages department work-queue and call patients to schedule appointmentsReschedules patients for ENT/Audiology when provider schedule changes2. Patient/Client RelationsResponds to inquiries from current clients;Provides timely and accurate follow up to all inquiries;Creates and maintains client mailing lists;Assists with marketing initiatives including copying and mailings;Obtains referrals from primary physicians through EMR. Obtains referrals from outside organizations and forwards to HIM department;Completes charge tickets for hearing aids, post payments in EMR, and fills out receipts;Track and file newborn hearing screens;Pre-visit planning to include preparation for upcoming week's hearing aid consults, complete business office forms, and request insurance coverage information for hearing aids;Track incoming communication from Business Office regarding hearing aid benefits, and print and file in chart.3. Provider SchedulesMaintains the walk-in clinic schedule and coordinates provider/nurse schedules;Manages PTO requests and ensures that templates are adjusted appropriately;Completes weekly staffing update and sends to staff.General Clerical DutiesAttends clinic meetings, and as requested, documents minutes; types and distributes meeting minutes within appropriate timeframe.Maintains up to date filing system for correspondence, records, and reports.Types correspondence, reports, and other requested materials.Prepares meeting agendas and materials for meetings as requested.Documents messages accurately and completely and delivers messages to appropriate person in a timely manner.Receives and assists all visitors in a professional manner and refers them to appropriate individuals.Maintains department specific files.At HealthPartners we believe in the power of good good deeds and good people working together. As part of our team, you'll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.We're a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.At HealthPartners, everyone is welcome, included and valued. We're working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.Benefits Designed to Support Your Total HealthAs a HealthPartners colleague, we're committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.Join us in our mission to improve the health and well-being of our patients, members, and communities.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.