QA Manager, Global Organic Mobile Acquisition
2 weeks ago
QA Manager, Global Organic Mobile Acquisition
Max W2 Pay rate - $86.35/hr.
9 months plus
QA Manager, Global Organic Mobile Acquisition (TEMP)
About this role
The Client Global App Growth Marketing team is looking for a QA Manager to assist with the coordination and quality assurance of A/B tests in support of our global non-member program. This person will be the primary Q/A support across our global markets for the in-app testing program and have the opportunity to work with marketers to provide best in class experiences for our users and to enhance our acquisition efforts.
The role requires a keen sense of detail, passion for results, a commitment to action-oriented analysis, an attitude that anything is possible, and a relentless focus on the customer. The right candidate will thrive in a highly entrepreneurial, fast-changing, and collaborative environment where people are driven, enthusiastic, collaborative and not afraid to take risks. Your mission (and ours) is unique and powerful: fill hearts, minds, and souls with premium audio content that enables learning and literate entertainment.
Responsibilities
• Conduct comprehensive testing and validation of all in-app CRO tests prior to launch, ensuring a flawless user experience and minimizing the risk of bugs.
• Perform end-to-end testing of A/B experiments to validate proper audience targeting, and confirm intended user experience
• Partner with cross-functional QA teams and Product to ensure that new features are properly configured and that the supporting customer experiences function as intended
• Help maintain accurate and up-to-date documentation for marketers on test designs and best practices for implementation (wikis, process docs, quips)
• Oversee the maintenance and continuous updating of the current Figma board, ensuring accurate visual representation of app experience.
• Work with web and product QA teams to develop and refine global ways of working
• Report on QA process findings and escalated issues (issue types, root causes, business impact, time to escalation, path to resolution)
• Proactively monitor and triage trouble tickets assigned to the App CRO team, ensuring prompt resolution of any setup-related issues that may arise.
• Update App CRO JIRA tickets with relevant details such as screenshots, launch and end dates, and comprehensive testing documentation (quips, wikis, FIGMA).
Basic Qualifications:
• Minimum of 5 years' experience in marketing or related technical roles supporting customer acquisition programs — preferably in mobile app roles with multichannel responsibilities (mobile web and desktop)
• 5+ years of hands-on experience in quality assurance, UX testing, and execution of multichannel campaigns
• Experience working directly with business stakeholders and technology teams on requirements gathering
• Technically capable with excellent verbal and written communication skills
• Experience working in Jira or similar project/workflow management software
• Bachelor’s degree in business, Marketing or a related field of study
Preferred Qualifications:
• Experience with A/B testing methodologies and tools
• Experience with conversion optimization for subscription-based services
• Fundamental understanding of how JSON and HTML can be used to optimize the user experience
• Experience testing and QA’ing in other languages a plus
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