Visitor Information Program Assistant II

Visitor Information Program Assistant IIThis continuous recruitment may close at any time. The notice of the last day to file applications will be posted on the State of Hawaii's Civil Service Job Opportunities page of our website.Salary: $3,471 to $4,388 per month (SR-10, Steps C - I). Hiring rates will be based on availability of funds, the applicant's qualifications and other relevant factors.Shift work: Applicants must be willing and able to work rotating shifts, including evenings, weekends and holidays.As a condition of employment with the State of Hawaii, all qualified external candidates who have been given a conditional offer of employment must show proof of full COVID-19 vaccination and shall be fully vaccinated by his/her/their employment start date. A reasonable accommodation will be provided if requested by a candidate and it is determined through an interactive process that pregnancy, a qualifying disability, or a sincerely held religious belief prevents the candidate from receiving a COVID-19 vaccination.This job posting is for the State of Hawaii, Department of Transportation (DOT). If you have any questions regarding this civil service recruitment, contact the DOT Personnel Office at (808) 587-2145, Monday - Friday, 7:45 am - 4:30 pm (HST). The Department of Human Resources Development- State Recruiting Office will refer all inquiries regarding this recruitment to the DOT Personnel Office.The Visitor Information Program Assistant II is responsible for greeting, welcoming and assisting the traveling public in providing information of interest relative to hotels and other accommodations, ground and air transportation, tourist attractions and activities and disseminates maps, brochures and periodicals at the airport. This class is responsible for speaking a designated foreign language while conversing with the traveling public and others, and for providing interpreter services as required. This is in addition to the duties of the next lower level of this series.To qualify, applicants must meet all of the following requirements: Basic Experience: Applicants must possess experience which demonstrated the ability to read, understand and follow oral and written instructions, and a high degree of verbal skill. This experience may be met from part-time and/or unpaid work. However, there must be evidence that participation was on continuous basis, but not necessarily on a full-time normal work basis. This requirement may also be met by possession of a high school diploma, or equivalent. In addition to the Basic Experience Requirement, applicants must have progressively responsible experience of the kind and quality described below. General Experience: One (1) year work experience which demonstrated positive evidence that applicants possess patience, tact, and an even temper in meeting and dealing with others. Examples of desirable experience may include, but are not limited to, experience providing hospitality of customer service catering to the traveling public. Special Language Requirement: For Visitor Information Program Assistant II, in order to be considered for appointment and to enter on duty, applicants must possess knowledge of the ability to speak the ONE of the following languages in addition to the English language: JAPANESE, MANDARIN, KOREAN, TAGALOG, HAWAIIAN, SAMOAN. Relevant substitutions as described in the Minimum Qualification Requirements may apply. Driver's License: Applicants must possess a valid driver's license to drive in the State of Hawaii at the time of appointment. Security Identification Display Area (SIDA) Clearance - Federal Criminal History Records Check: In accordance with Federal regulations, persons who are being considered for employment in positions which require unescorted access to secured areas at the airport must undergo a pre-employment fingerprint-based criminal history record check. In order to be granted the SIDA clearance, prospective employees must not have been convicted, or found "not guilty by reason of insanity," of a disqualifying criminal offense within ten years from the date of the application. Upon recommendation for hire, prospective employees will be required to successfully undergo the fingerprint-based criminal history record check and be found free of disqualifying convictions during the preceding ten years. Legal Authorization to Work: The State of Hawaii requires all persons seeking employment with the government of the State shall be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.The State of Hawai'i complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodations in completing an application, any pre-employment testing, or otherwise participating in the selection process, please call 808-587-2145 for assistance. The PSLF Program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans. To qualify, the individual must have made 120 qualifying payments while employed by a qualifying employer. For more information, please visit https://studentaid.gov/manage-loans/forgiveness-cancellation.The Department of Transportation (DOT) will use electronic mail (email) to notify applicants of important information relating to the status and processing of their applications as part of our ongoing efforts to increase operational efficiency, promote the conservation of green resources, and minimize delays and costs. Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails or fail to check your email-box in a timely manner. In addition, please be aware that you may no longer receive notification about applications submitted if you choose to disable the Job Application Emails feature in your Account Settings.The examination for this recruitment will be conducted on an unassembled basis where the examination score is based on an evaluation and rating of your education and experience. It is therefore important that your employment application provide a clear and detailed description of the duties and responsibilities of each position you held. In-person interviews and/or further testing in Hawaii may be required at the discretion of the hiring agency. If in-person interviews and/or further testing is a requirement, applicants who meet the minimum qualification requirements and are referred to the vacancy must be available to participate in person and at their own expense in this required phase of the selection process. Applicants are encouraged to submit their applications as soon as possible. In addition to employment availability and score, the referral of qualified applicants may be based upon other factors including date of receipt of the application.Your job benefits with the State of Hawai'i include paid holidays, paid vacation, paid sick leave, other leaves, health insurance, group life insurance, retirement plan, premium conversion plan, flexible spending accounts, transportation benefits, deferred compensation, social security, promotions & transfers, training & continuing education, travel expenses, incentive & service awards, union & collective bargaining.