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Director of Operations

3 months ago

Charlotte, United States LAZ Parking Full time

LAZ Parking is one of the largest and fastest growing parking companies in the country. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts


We are also a PEOPLE FIRST company. We often say, “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today


The Spirit of the Position:

The Director of Operations supports the General Manager with a complete oversight for financials and operations of assigned portfolio to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Director of Operations will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned portfolio.


Requirements:


  • Parking management experience of multiple locations is required.
  • Must have an understanding of P&L’s.
  • Ability to run monthly client reports.
  • Ability to manage client relationships.
  • Must be willing to travel to different locations on a daily/weekly basis.


Experience:

  • 3+ years of Multi-Unit Management Experience
  • Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.


Principal Job Duties:


  • Responsible for developing client relationships and business retention.
  • Review and edit proposed parking, maintenance, etc. agreements.
  • Organize and manage the oversight of event, self-park, airport and valet operations within the portfolio.
  • Monitor, review, and analyze the market rate structures.
  • Uphold client relations with currently managed accounts.
  • Ensuring that increased revenue, managed expenses, and customer satisfaction is maximized by maintaining the highest level of service thresholds and initiatives that are aligned with the expectations of our various clients.
  • Assist the region with the business development, proposal, presentation, and transitions for new locations.
  • Preparation of budgets/monthly reviews of profit/loss by location with assigned portfolio.
  • Identifying high potential employees to support the organization’s continued growth.
  • Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
  • Managing, planning, scheduling, training, and directing the activities of Facilities Managers and Assistant Managers which may require compliance with the Collective Bargaining Agreements.
  • Serve as a liaison to parking patrons and various stakeholder groups who are impacted by the operations of the assigned portfolio (and vice versa).
  • Additional related duties as assigned.

Skills:

  • Parking management experience of multiple locations is required.
  • Ability to seek improvement and create an environment of idea sharing and creative problem solving.
  • Strong customer service skills and abilities.
  • Ability to be approachable and facilitate coaching conversations with employees and managers.
  • Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
  • Ability to encourage open expression of ideas and opinions.
  • Excellent teambuilding and interpersonal skills.
  • Ability to communicate professionally and effectively with all levels of the organization.
  • Ability to interpret policies, procedures, and standard business practices.

Physical Demands:


  • Willingness to work in the elements – heat, wind, snow, rain, etc.
  • Ability to lift, push and pull at least 50 pounds.
  • Ability to stand, walk and run for extended periods of time.
  • Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.