Director of Operations

4 months ago

Charlotte, United States HC-Resource Full time
Job DescriptionJob Description

HC-Resource is seeking a well established, experienced and dynamic Director of Operations.

HC-Resource works with some of the most sought-after brands in Hospitality. This began with branded entertainment districts, which set a new standard for design and best-in-class customer experiences. They have multiple concepts under one umbrella and are anchored in NC. They are among the highest profile sports and entertainment destinations in the country. They have now grown in 2023 to encompass multiple concepts, all delivering a unique blend of excitement, customer service, and best in class design elements.  

Director of Operations Responsibilities include, but are not limited to:

  • Maintain proper staffing levels to maximize sales.
  • Maintain 90+ third party ”shop” scores.
  • Manage Office Systems including cash handling, office management.
  • Maximize sales on event day and game day operations including pre / post event activities.
  • Achieve or exceed P&L objectives per pre-determined projections and company expectations.
  • Manage facility R&M including PM, warrantee work, daily cleaning, repairs and associated budgets.
  • Maintain the POS and audit operations.
  • Ensure correct on-boarding of all employees according to company standards.
  • Monitor all payroll functions from the timekeeping system to any adjustments to ensure all guidelines outlined in the Employee Handbook are met.
  • Ensure compliance with all “Wage and Hour” standards according to city, state, federal and company guidelines.
  • Practice company's “Open Door” policies.
  • Monitor workplace to make sure all employees are being treated respectfully.
  • Develop employees for advancement.
  • Identify employees for promotion and discover unique employee abilities.
  • Provide a professional and safe work environment for all employees.
  • Enforce all training standards (initial, on-going and specialty) including testing, updating training materials and the certified trainers program.

Financial and Business Management Responsibilities:

  • Perform weekly inventories per company standards.
  • Assemble and turn in PACE per pre-determined company standards.
  • Perform financial reporting and analysis as directed by superiors.
  • Maintain COGs according to company standards.
  • Understand and execute all company cash handling procedures including safe maintenance, deposits, change orders and all banking functions.
  • Audit financial operations randomly.
  • Maintain POS system for accuracy and efficiency, ring all sales according to plan.

Marketing and Promotions:

  • Develop and execute weekly and monthly promotions to build the brand and generate revenue.
  • Request and utilize collateral to support promotional and marketing efforts.
  • Effectively develop and manage the 120 promotional calendar to clearly plan promotional efforts.
  • Oversee the scheduling and effectiveness of all promotional hours and outings.
  • Work with district marketing plan to maximize venue's profitability.

Sales-building:

  • Manage all sales-building personnel to accomplish pre-designated goals.
  • Constantly monitor and adjust sales-building offer as needed.
  • Approve and monitor all sales-building collateral and outreach efforts.
  • Oversee all Sales-builder “sales report” reporting.
  • Manage sales-building systems: check-ins, data collection, etc.

Culinary:

  • Oversee pre-designated BOH systems according to established standards.
  • Maintain and monitor all menus.
  • Oversee all product chain of custody for all products.
  • Maintain all food and supply storage areas.
  • Maintain great relationships with all vendors.
  • Oversee BOH staffing and BOH crew development.
  • Establish and maintain BOH standards including ticket times standards, expediting operations, etc.

Director of Operations Qualifications:

  • 5-7 + years experience in management of and dealing with large restaurant operations required, multi-unit management a plus. 4-year college degree or equivalent and / or course work in restaurant management preferred. Must be at least age 21 and speak fluent English.
  • Proven ability to lead a team and portray good people management.
  • Proven ability to communicate effectively and efficiently, both verbally and in writing, as well as listen to fellow employees, guests and third parties.
  • Must be flexible and adaptable to change.
  • Possess exceptional time management and organizational skills.
  • Must be internally motivated and detail oriented and have a passion for teaching others.
  • Must be able to work a flexible schedule including days, nights, weekends, and holidays.

The Director of Operations position requires the ability to perform the following:

  • Moving about the facilities safely and efficiently.
  • Carrying or lifting items weighing up to 75 pounds.
  • Handling food, objects, products, and utensils.
  • Pushing, pulling, bending, stooping, and kneeling.

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