Customer Service Engineer

4 weeks ago


Boston, United States Motion Recruitment Full time

Our Client, A Innovative Health Care Company dedicated to providing versatile medical solutions, is seeking a Customer Service Engineer to join their team in Boston MA


ONSITE IN BOSTON MA 5x A WEEK (Monday-Friday 7am-4:30pm)


This is a 3 Month W2 Contract to Hire position


You will represent the face of the client and help their customers enhance productivity of their laboratory processes by delivering effective customer support.


Responsibilities:

  • Provide troubleshooting, repair, and qualification services for customers including warranty services
  • Enhance product quality by proactively reporting improvement opportunities
  • Install, maintain, validate, and repair Waters Mass Spec, Waters UPLC , and Agilent HPLC instrumentation within customer dept
  • Maintain assigned assets including tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory
  • Proactively develop technical and soft skills to maintain and enhance value


Requirements:

  • Bachelor's Degree in Biology, Chemistry, Electronics, Mathematics, or Engineering preferred
  • 5+ years of direct experience with repair of laboratory equipment
  • Experience with Waters LCMS or Agilent LCMS
  • Mass Spectrometry Experience
  • ServiceMax Experience


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