Assistant Customer Experience Manager
4 weeks ago
Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS
Location Address:
100 Drury Drive
Job Description:
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Assistant Customer Experience Manager is responsible for the functions below, in addition to other duties as assigned:
- Promotes excellent customer relations by instilling positive customer focused behavior with associates. Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner. Focuses on continuous improvement in all areas of the department and makes changes to ensure progress.
- Assists Customer Experience Manager in overseeing all aspects of front-end operations. Performs duties of the Customer Experience Manager in their absence. In the absence of store management, may assume complete responsibility for total store operations.
- Enforces cash handling control and security measures to identify and prevent losses. Follows and enforces all company policies/procedures related to Front End operations. Adheres to all company and state laws and regulations related to Anti-Money Laundering Compliance, tobacco and alcohol sales, lottery, price accuracy, WIC, etc. Oversees bookkeeping procedures.
- Assists Customer Experience Associates with getting change, checking prices, voids, refunds, etc. Conducts unannounced audits on cashiers.
- Assists store management in onboarding customer experience associates. Trains to provide a fast, friendly, accurate and efficient checkout experience for customers. Implements and communicates new programs and procedures to associates. Recognizes and rewards associate performance. Participates in associate annual performance reviews. Utilizes the Learning Management System (LMS) for current and new associates.
- Utilizes the auto-scheduler system to update Front End associate availabilities, headcounts, and schedules to meet weekly business demands while achieving budgeted labor rates and sales per labor hour goals.
- Controls supply costs while ensuring adequate inventory levels to meet business demands (e.g., paper and plastic bags, etc.).
- Directs the flow of customers through the Front End. Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum. Monitors breaks and lunches so customer service is not interrupted.
- Oversees lot attendant service to assist customers with shopping carts and loading groceries into vehicles.
- Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer's cart.
- Assist customer service with answering phone calls with a polite and positive attitude. Uses intercom for necessary announcements or pages.
- Maintains functionality of equipment, hardware, and software. Reports any issues requiring further resolution in a timely manner.
- Communicates all information to cashiers regarding special promotions and sale items. Generate sales by suggestive selling. Attends and participates in store's daily huddles.
- Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
- Oversees safety and sanitation of the parking lot, porch, entrance/exit, and checkout area. Keeps cart corrals and parking lot clean and clear of carts. Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
- Ensures smooth function of department and store by cooperating with co-workers and superiors. Responsible to continuously improve job performance.
- May assist with baling cardboard or other related duties (if properly trained -training provided).
- May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries through operation of power jack or hand jack (if properly trained -training provided).
- Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
- May also be called upon to assist in other departments.
SUPERVISORY RESPONSIBILITIES
Supervises all Associates within the department. May assume total leadership of the building in absence of store management. Specific number of Associates under supervision is dependent upon the store size and presence of store management.
QUALIFICATION REQUIREMENTS
To perform this job successfully, the Associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:
Supervises associates within the department. May assume total leadership of the building in absence of store management. Specific number of associates under supervision depends upon the store size and presence of store management.
RATE OF PAY AND BENEFITS
The hourly pay for this position starts at $ 16.00 / hr and is up to $ 25.00 /hr.
Non-Exempt Assistant Department Manager, or Full- T ime associate : Weis Markets offers a competitive salary and comprehensive benefits package such as health plan, dental, vision, flexible spending accounts, short term disability, basic life and AD&D, group whole life with long term care rider, and voluntary insurance such as hospital indemnity, accident and critical illness, 401(k) retirement savings plans, scholarship program and associate discount programs, auto and home insurance, employee assistance program, pet insurance, purchasing power, ID theft protection, legal services, paid time off, sick pay provided the eligibility and criteria specific to the position is met.
Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.
Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.Learn More
-
Customer Experience Associate
3 weeks ago
La Plata, United States Weis Full timeOverviewLooking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!Location Address:100 Drury DriveJob Description:ESSENTIAL DUTIES AND RESPONSIBILITIESThe Customer Experience Associate is responsible for the...
-
Customer Experience Associate
4 weeks ago
La Plata, United States Weis Full timeOverviewLooking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!Location Address:100 Drury DriveJob Description:ESSENTIAL DUTIES AND RESPONSIBILITIESThe Customer Experience Associate is responsible for the...
-
Hybrid Accounting Manager
2 months ago
La Plata, United States Jobot Full timeJob DescriptionJob DescriptionAccounting Manager - CStore/PDI Technologies ExperienceThis Jobot Job is hosted by: Jon LopezAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Salary: $100,000 - $130,000 per yearA bit about us:A well-established, family-owned company has been a leader in convenience retailing, fuel...
-
La Plata, Maryland, United States COSTELLOS ACE Full timeJoin Our Team:We are seeking a highly motivated Customer Experience Representative to join our team at Costello's ace Hardware in La Plata, MD. As a Customer Experience Representative, you will be responsible for delivering exceptional customer experiences and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide exceptional...
-
Customer Relationship Manager
2 weeks ago
La Plata, Maryland, United States Joan Hackett - State Farm Agent Full timeAbout This OpportunityThis position offers a unique opportunity to grow your career with a successful agency like ours. As a State Farm team member for the Joan Hackett Insurance Agency, you will have the chance to build long-term relationships with customers and help them achieve their goals. If you are interested in marketing products and services based on...
-
Store Customer Experience Manager
3 weeks ago
La Quinta, United States Ulta Beauty Full timeJoin Our Store Team as a Customer Experience ManagerWe are seeking a highly motivated Customer Experience Manager to join our team at Ulta Beauty. As a key member of our retail team, you will be responsible for delivering an exceptional customer experience and driving sales growth.Salary: $50,000 - $65,000 per year based on experienceKey...
-
Customer Experience Specialist
1 week ago
La Plata, Maryland, United States Giant Food Full timeSalary and BenefitsThe estimated salary for this role is between $15.00 - $18.00 per hour. As a Giant Food associate, you'll enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for career advancement and professional growth.
-
Customer Service Representative
1 week ago
La Plata, United States MRW Lawns Inc Full timeMRW Lawns, Inc., is looking for associates to join our family that possess a strong work ethic. Excellent customer service skills are an asset that we are looking for in those that wish to learn the green industry to assist customers in selecting the best lawn care and exterior pest control services for their properties throughout the Southern Maryland area....
-
Customer Service Representative
1 week ago
La Plata, Maryland, United States Giant Food Full timeJob OverviewWe are seeking a highly skilled Retail Store Associate to join our team! As a key member of our store staff, you will be responsible for maintaining a clean and organized shopping environment, restocking shelves, and assisting customers with their purchases. This is an excellent opportunity to advance your career and become part of a dynamic team...
-
Customer Service Specialist
1 month ago
La Plata, Maryland, United States Walmart Full time**Job Description**We are seeking a highly motivated and organized Sales Associate to join our team at Walmart. As a Sales Associate, you will be responsible for providing excellent customer service and ensuring that our customers have a positive shopping experience.**Key Responsibilities:**Assist customers with finding products on the sales floorFulfill...
-
Customer Experience Associate
3 weeks ago
La Porte, United States Ace Hardware Full timeJob Title: Customer Experience AssociateThis role focuses on creating an exceptional customer experience by providing personalized service, processing sales efficiently, and maintaining a clean and organized store environment.Key Responsibilities:Ensure every customer interaction is positive and memorableProcess transactions accurately and efficientlyExecute...
-
Customer Experience Representative
1 week ago
La Grange, Kentucky, United States Feeders Pet Supply Full timeCustomer Experience RepresentativeFeeders Pet Supply is looking for a Customer Experience Representative to join our team. In this role, you will be responsible for delivering exceptional customer service and creating a positive shopping experience for our guests. You will work full- or part-time and be responsible for answering customer questions,...
-
Customer Service Representative
1 week ago
La Plata, Maryland, United States COSTELLOS ACE Full timeAbout the JobWe are looking for a skilled Customer Service Representative to work in our sales floor area, ensuring that every customer interaction is a positive one. As part of our team, you will play a crucial role in helping customers find products, handling transactions accurately, and providing assistance with special orders.
-
Branch Manager
4 weeks ago
La Plata, United States Onemain Financial Full timeAs a OneMain Branch Manager, you will create an outstanding environment a place where people enjoy coming to work and making a positive impact in the community. You will lead by example, empowering your team to offer loan products that meet our customers needs. Your success will be based on your teams performance. You will be a coach training the team to...
-
Customer Financial Services Specialist
1 week ago
La Plata, Maryland, United States OneMain Financial Full timeJob OverviewWe are looking for a highly motivated Consumer Loan Specialist to join our team at OneMain Financial. As a member of our team, you will have the opportunity to build long-term relationships with customers and provide them with personalized financial solutions.The estimated base salary range for this position is $18.00-$22.00 per hour, plus...
-
Customer Service Representative
4 weeks ago
La Plata, United States SMO Energy Full timeAre you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Representatives. You will handle inbound and outbound customer service calls from...
-
Customer Service Representative
3 weeks ago
La Plata, United States SMO Energy Full timeAre you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for personable and reliable individuals to serve as Customer Service Representatives. You will handle inbound and outbound customer service calls from...
-
Customer Experience Manager
1 week ago
Rigny-la-Salle, Grand Est, United States Capstone Insurance Group Full timeCapstone Insurance Group is committed to providing exceptional service to our valued clients. As a Customer Experience Manager - Insurance, you will play a pivotal role in ensuring that our clients receive the highest level of service and support.We are seeking a highly motivated and experienced individual who has a strong background in customer service,...
-
Sales Associate: Customer Service Professional
3 weeks ago
La Plata, Maryland, United States COSTELLOS ACE Full timeJob Title:Sales Associate: Customer Service ProfessionalJob Description:We are seeking a highly skilled Sales Associate to join our team at Costello's ace Hardware in La Plata, MD. As a Sales Associate, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Assist...
-
Customer Care Executive
6 months ago
La Plata, United States Turf Masters Brands Full timeMRW Lawns, Inc., is looking for associates to join our family that possess a strong work ethic. Excellent customer service skills are an asset that we are looking for in those that wish to learn the green industry to assist customers in selecting the best lawn care and exterior pest control services for their properties throughout the Southern Maryland area....
