Customer Experience Manager

6 days ago


RignylaSalle, Grand Est, United States Capstone Insurance Group Full time

Capstone Insurance Group is committed to providing exceptional service to our valued clients. As a Customer Experience Manager - Insurance, you will play a pivotal role in ensuring that our clients receive the highest level of service and support.

We are seeking a highly motivated and experienced individual who has a strong background in customer service, preferably within the insurance industry. The successful candidate will be responsible for responding to client inquiries, resolving issues, and ensuring customer satisfaction, all while maintaining a positive and friendly demeanor.

This is a fantastic opportunity for individuals who are passionate about delivering outstanding service, eager to learn, and ready to contribute to our collective success. With a competitive annual base salary of $45,000 + bonus opportunities, paid time off (PTO), disability insurance, and a retirement plan, this role offers excellent benefits and career growth opportunities.

Key Requirements:

  • Experience in a customer service role, preferably within the insurance industry.
  • Excellent verbal and written communication skills.
  • Strong analytical skills and the ability to quickly identify and resolve customer issues and concerns.
  • Ability to build and maintain strong relationships with clients, ensuring their needs are met with understanding and empathy.


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