Senior Customer Service Representative

9 hours ago

Sarasota, United States Centennial Bank Full time
GENERAL DESCRIPTION OF POSITION

The Senior Customer Service Representative is responsible for retaining existing relationships and opening new deposit accounts in accordance with branch goals. This position is responsible for promoting and cross-selling bank products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Responsible for opening all consumer and business accounts and services.
2. Complies with all applicable regulations, policies and procedures.
3. Assess customer needs and cross sell appropriate products and services.
4. May function as Teller, Teller Supervisor or Assistant Branch Manager as needed.
5. Supports and contributes to the attainment of branch goals.
6. Refers new business to company subsidiaries, such as insurance, mortgage and brokerage.
7. Resolves customer concerns and ensures effective and long term problem resolution.
8. Develops and builds customer loyalty.
9. Follows up on referrals made by other team members.
10. Assists with loan origination and processing as needed.
11. Answers customer inquiries relating to products, rates and services.
12. Provides ancillary services such as notary services.
13. Responsible for tracking and monitoring of all required documentation.
14. Maintains positive, friendly and professional attitude and appearance.
15. Adheres to work schedules.
16. Provides assistance to other retail staff on complex new account issues.
17. May participate in community activities and events.
18. Completes required BSA/AML training and other compliance training as assigned.
19. The ability to work in a constant state of alertness and in a safe manner.
20. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 2 years related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts such as fractions, ratios, and proportions to practical situations.

CRITICAL THINKING SKILLS

Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

None

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Some outside banking related courses

SOFTWARE SKILLS REQUIRED

Intermediate: Spreadsheet

Basic: 10-Key, Payroll Systems, Word Processing/Typing

WORKING CONDITIONS

Periodically exposed to such elements as noise, intermittent standing, walking, occasionally pushing, carrying, or lifting; but none are present to the extent of being disagreeable.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is continuously required to talk or hear; regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms; frequently required to stoop, kneel, crouch, or crawl; an. The employee must frequently lift and/or move up to 50 pounds; regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

ADDITIONAL INFORMATION

-Demonstrated sales ability required in banking or related field.
-General banking product knowledge required.
-May be required to work an alternative location within the region or market

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)Learn More

  • Customer Service Representative

    2 months ago

    Sarasota, United States Waste Pro Full time

    Waste Pro - 7921 15th Street E [Customer Service Representative] As a Customer Service Representative at Waste Pro, you'll: Answer incoming calls; Assist existing commercial and residential customers in resolving issues; Provide service quotes for new customers; Establish customer accounts by negotiating and documenting service type, pricing, billing, and...

  • Customer Service Representative

    3 weeks ago

    Sarasota, United States Alliance Insurance of Sarasota Full time

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists ResponsibilitiesCommunicate with customers via phone, email and chatProvide knowledgeable answers to questions about product, pricing and availabilityWork with internal departments to meet customer's...

  • Customer Service Representative

    2 weeks ago

    Sarasota, United States Alliance Insurance of Sarasota Full time

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities Communicate with customers via phone, email and chat Provide knowledgeable answers to questions about product, pricing and availability Work with internal departments to meet customer's...

  • Customer Service Representative

    5 days ago

    Sarasota, Florida, United States KFC Full time

    KFC is hiring for a Customer Service Representative role at our 3780 Bee Ridge Road location.About the RoleWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that every guest has a...

  • Customer Service Representative

    1 week ago

    Sarasota, United States Waste Pro USA, Inc. Full time

    The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call Customer Service Representative, Customer Service, Representative, Water, Operations, Retail

  • Customer Service Representative

    1 day ago

    Sarasota, United States Hawthorne Global Aviati Full time

    Hawthorne - Customer Service RepresentativeARE YOU INTERESTED IN WORKING IN AVIATION? Are you interested in working in the business aviation industry and do you enjoy a culture that is customer centric? As a Customer Service Representative, you will be an integral part of providing outstanding customer experience. Job Responsibilities: Provide assistance to...

  • Customer Service Representative

    2 months ago

    Sarasota, United States Circle K Full time

    Circle K - 5651 Clark Rd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative

    9 hours ago

    Sarasota, United States Sir Speedy, Sarasota, FL Full time

    Benefits:401(k) matchingCompetitive salaryHealth insurancePaid time offTraining & developmentVision insurance401(k)Dental insuranceBenefits/Perks:Initial and ongoing training Competitive compensationPaid holidays and vacationIndoor and comfortable working environmentCompany paid 80% health insurance401k with 5% match (eligible after 1 year)Company Overview:...

  • Customer Service Representative

    2 months ago

    Sarasota, United States Sir Speedy Full time

    Benefits: 401(k) matching Competitive salary Health insurance Paid time off Training & development Vision insurance Benefits/Perks: Initial and ongoing training Competitive compensation Paid holidays and vacation Indoor and comfortable working environment Company paid 80% health insurance 401k with 5% match (eligible after 1 year) Company Overview: A...

  • Customer Service Representative

    2 months ago

    Sarasota, United States The Staffing Resource Group Inc Full time

    Job DescriptionMedical Customer Service Representative: SRG offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services. SRG utilizes an innovative approach to identify and qualify talent that is unique to the Staffing industry, featuring a cutting-edge platform that allows us...

  • Customer Service Representative

    2 weeks ago

    Sarasota, United States Sir Speedy Full time

    Benefits: 401(k) matching Competitive salary Health insurance Paid time off Training & development Vision insurance 401(k) Dental insurance Benefits/Perks: Initial and ongoing training Competitive compensation Paid holidays and vacation Indoor and comfortable working environment Company paid 80% health insurance 401k with 5% match (eligible after 1 year)...

  • Customer Service Representative

    1 day ago

    Sarasota, United States FASTSIGNS #174101 Full time

    Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for...

  • Customer Service Representative

    4 months ago

    Sarasota, United States Sunset Chevrolet Buick GMC Full time

    Sunset Automotive Group has an immediate opening for a motivated team member in our Business Development Center. In this position, you will be responding to customers who contact us by phone, email, or online chat to answer questions and set appointments for our service center. You will also make outgoing calls to current clients to remind them they are due...

  • Customer Service Representative for Food and Beverage

    1 week ago

    Sarasota, Florida, United States Sarasota Jungle Gardens Full time

    Job OverviewSarasota Jungle Gardens is a family-owned and operated attraction that has been beloved for generations.We are looking for a Customer Service Representative to join our team. This role will involve providing exceptional customer service, operating cash registers, and maintaining accurate transactions.

  • Customer Service Representative II

    2 months ago

    Sarasota, United States GovernmentJobs.com Full time

    Government Jobs - Full-Time - $15.00 Hourly Department: Public Utilities About Our Job Performs a variety of complex clerical and technical customer service duties that require knowledge of complex billing procedures and varied rate structures for water/sewer customers and county citizens. Works closely with internal staff to ensure information is passed to...

  • Customer Service Representative Night Shift

    6 days ago

    Sarasota, Florida, United States Good Life Brands, LLC Full time

    Company Overview:">We are Good Life Brands, LLC, a leading provider of exceptional service and support. Our mission is to deliver outstanding experiences that exceed our customers' expectations.">Job Description:">As a Customer Service Representative, you will play a critical role in achieving our strategic objectives and annual goals. Your primary...

  • Customer Service Representative

    4 weeks ago

    Sarasota, United States SRS Distribution Full time

    The Customer Service Associate will assist our walk-in customers directly, coordinate closely with our outside sales force, drivers and warehouse personnel to meet our customers' needs in a timely and efficient manner. The Customer Service Associate will provide counter sales, phone assistance, and other help to our customers. Be instrumental in building our...

  • Customer Service Representative

    7 days ago

    Sarasota, Florida, United States Good Life Brands, LLC Full time

    We are seeking a skilled Customer Service Representative to join our team at Good Life Brands, LLC. As a key member of our customer support team, you will be responsible for delivering exceptional service and support to our customers.About the RoleThis is a full-time position working Monday through Friday, 6am-3pm. The ideal candidate will have excellent...

  • Customer Service Representative

    3 months ago

    Sarasota, United States Liberty Savings Bank FSB Full time

    Job Type Full-time Description Job Summary: Provides superior service to bank customers by performing banking transactions, opening new accounts and expanding customer relationships. Essential Functions: Maintains and balances a cash drawer, performs ATM and assists with end of night balancing. Receives, posts, pays out funds, balances and proofs customer...

  • Customer Service Representative

    7 days ago

    Sarasota, Florida, United States IWG PLC Full time

    The world of work is changing, and IWG PLC is leading the way. Our company offers a unique opportunity for individuals to work in a fast-paced environment, providing exceptional customer service and support to our clients.">">As a Community Associate at IWG PLC, you will be responsible for managing multiple tasks while delivering top-notch customer service....