Workforce Data Analyst

1 week ago


Port Washington, United States Global Channel Management Inc. Full time
Workforce Analyst needs 2 years of experience in an analytical role (e.g. business or sales analyst). Workforce Analyst requires: Previous workforce management or real-time analysis experience in a call center. 2 days a week Wednesday and Thursday in office. Excellent planning and time management skills with the ability to deal with multiple demands on time. Ability to create contact forecasting models. Ability to pivot priorities. Working on tight deadlines. SAP is a plus. Responsibilities: Build, coordinate, and accurately maintain shift schedules ensuring that shifts are optimally planned to meet forecast and service level requirements. Monitor staffing levels against plan and take relevant real-time or short-term corrective actions as required, such as overtime, cross-skill support, voluntary time off, shift changes, and more to improve service levels. Maintain reports to be used in reporting on service level performance to senior leadership. Ensure that phone operating system is running efficiently on a daily basis. Escalate system issues to IT shared service team. Ensure that CRM system is running efficiently. Monitor daily and partner with IT to escalate any issues or enhancements. J-18808-Ljbffr

by Jobble


  • Data Analyst

    1 week ago


    Washington, United States Vectrus Full time

    Data Analyst in Washington, District Of Columbia Overview The Data Analyst position shall provide individuals who possess working-level knowledge in the field of data analysis and data analytics to support CAEDs NELO Integrated Data Repository. The Data Analyst must understand the types of data deliverables received by NAVY acquisition programs and how they...

  • Data Analyst

    1 week ago


    Washington, DC, United States Vectrus Full time

    Overview The Data Analyst position shall provide individuals who possess working-level knowledge in the field of data analysis and data analytics to support CAEDs NELO Integrated Data Repository. The Data Analyst must understand the types of data deliverables received by NAVY acquisition programs and how they relate to each other. Responsibilities This...


  • Washington, United States US Secret Service Full time

    About UsThe United States Secret Service is a premier law enforcement organization with a rich history of protecting the nation's leaders and financial institutions.We are seeking a highly skilled Strategic Workforce Analyst to join our team in Washington, D.C. This exciting opportunity will allow you to utilize your analytical expertise to inform workforce...

  • Strategic Analyst

    16 hours ago


    Washington, United States NTT DATA Full time

    About UsNTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success.Job DescriptionThis is a full-time position based in Washington, DC. As an Intelligence Analyst at NTT DATA, you will work on high-profile...

  • Data Analyst

    4 weeks ago


    Washington, United States Ardent Management Consulting, Inc Full time

    Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employees. We are “All In.” We put forth our strongest effort...

  • Data Analyst

    3 weeks ago


    Washington, United States Ardent Management Consulting, Inc Full time

    Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employees. We are “All In.” We put forth our strongest effort...

  • Data Analyst

    2 weeks ago


    Washington, United States Ardent Management Consulting, Inc Full time

    Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employees. We are “All In.” We put forth our strongest effort...

  • Data Analyst

    3 weeks ago


    Washington, United States Ardent Management Consulting, Inc Full time

    Why do you need to choose between doing important work and having a fulfilling life? At Ardent, we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employees. We are “All In.” We put forth our strongest effort...


  • Washington, DC, United States Department Of Labor Full time

    DutiesThis position is outside the bargaining unit.As the Supervisory Workforce Analyst, your duties will include, but are not limited to, the following:Supervise Workforce Analysts and/or Workforce Development Specialists to ensure program policies are observed and basic objectives of the unit are achieved.Direct the operation and administration of...


  • Washington, Washington, D.C., United States Data Society Full time

    The Data Governance Analyst plays a crucial role in ensuring the integrity, security, and quality of an organization's data. This position requires defining and implementing data policies, standards, and procedures to ensure compliance with internal and external regulations.Responsibilities:Data Governance Framework: Develop, implement, and maintain a...

  • Data Analyst I

    1 week ago


    Washington, United States Ardent Management Consulting Inc Full time

    Why do you need to choose between doing important work and having a fulfilling life? At Ardent , we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employees. We are “All In.” We put forth our strongest effort...

  • Data Analyst III

    1 week ago


    Washington, United States Ardent Management Consulting Inc Full time

    Why do you need to choose between doing important work and having a fulfilling life? At Ardent , we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employees. We are “All In.” We put forth our strongest effort...

  • Data Analyst II

    1 week ago


    Washington, United States Ardent Management Consulting Inc Full time

    Why do you need to choose between doing important work and having a fulfilling life? At Ardent , we have both. Ardent employees are committed to solving our customers’ most difficult problems—and we are committed to the well-being, personal goals, and professional development of our employees. We are “All In.” We put forth our strongest effort...

  • Data Analyst

    5 days ago


    Washington, United States Biz First Full time

    Job Description Job Title: Data Analyst Number of positions: 1 Urgency and target start date: Early to mid-December (depending on clearance process) Security clearance: all clearances Work location: Hybrid; remote - minimum of 1 day a month in DC (ICE HQ) or up to 1 day a week Work hours: 8:00am-5:00pm (with lunch break) W2 only Position Overview BizFirst...

  • Data Analyst

    1 week ago


    Washington, United States Biz First Full time

    Job Description Job Title: Data Analyst Number of positions: 1 Urgency and target start date: Early to mid-December (depending on clearance process) Security clearance: all clearances Work location: Hybrid; remote - minimum of 1 day a month in DC (ICE HQ) or up to 1 day a week Work hours: 8:00am-5:00pm (with lunch break) W2 only Position Overview BizFirst...

  • Data Analyst

    1 week ago


    Washington, United States USM Business Systems Full time

    Data Analysis is the art of collecting and analyzing data so that FEP can use said data to address gaps in operational capabilities and support analytics and reporting projects. The Senior Data Analyst/Modeler is a highly trained professional who will become an expert in our source data and lead the data mapping effort to migrate the data into our new...

  • Data Analyst

    1 week ago


    Washington, United States Central Intelligence Agency Full time

    CIA Data Analysts help fill intelligence gaps and advance operational objectives by exploiting and analyzing digital data. Full time *Higher starting salary possible depending on experience level You may be eligible for certification program pay incentive U.S. citizens (dual U.S. citizens also eligible) At least 18 years of age Willing to move to the...

  • Data Scientist

    3 weeks ago


    Washington, United States Data Society Full time

    We Are:At Data Society, we provide bespoke, leading-edge data and AI solutions for Fortune 1,000 companies and federal, state, and local governmental organizations. We partner with our clients to educate, equip, and empower their workforces with the skills they need to achieve their goals and expand their impact. We are empowering the workforces of the...

  • Senior Data Analyst

    4 months ago


    Washington, United States Merit 321 Full time

    Position: Senior Data Analyst Location: Washington DC Clearance Requirement: TOP SECRET (Active) Summary: The Data Analyst performs analysis on relevant information from a variety of sources to prepare documents, reports, summaries and replies to inquiries, ensuring accuracy and proper format of the information provided. The Data Analyst support consists of...


  • Washington, United States Omm IT Solutions Full time

    Job Description Please Note: This is 100% On-Site Job. Job Description: The Federal Client requires services to support the CHCO, Deputy CHCO, and Human Capital Information Systems (HCIS) Director in achieving efficiently streamlined HR system databases, a higher level of data quality, and successful generation of original reports containing data and...