Secret Cleared Help Desk Specialist

2 weeks ago


Bethesda, United States Insight Global Full time

Requirements:

* 2+ Years troubleshooting Windows 7 and Windows 10 Operating Systems.

*Tier 1/2 desktop support experience

* Skilled with creating documentation and work instructions based on completed work.

* Must have at least one of the following COMPTIA Certs: A+, Network+, Security+, etc.


Nice to Have Skills & Experience


* ITIL Certification.

* ServiceNow experience

* MacOS troubleshooting and deployment experience

* Microsoft MCSA, CCNA or other related technical certifications.


Job Description


Insight Global is looking to bring on two Secret cleared Help Desk Specialists to the team sitting out of Bethesda, MD in support of a Federal client. The Help Desk Specialists will be responsible for the following-


General Duties:

* Receive tickets via ServiceNow ticketing system, prioritizing tasks and assignments

* Serve as the first point of contact for customers reporting technical issues.

* Utilize government furnished equipment (GFE) to support Incident, Problem and Request Management processes leveraging the ITIL service framework and best business practices. Technical support includes answering telephones, email, virtual support rooms, and walk-in service.

* Investigate and resolve technical issues within the designated Service Level Agreement (SLA) for Requests and Incidents, provide status, updates, and escalation of events, and document the troubleshooting and resolution tasks within the ticketing system.

* Use a ticket tracking system such as ServiceNow to access assigned tickets and close them.

* Perform computer troubleshooting and setup processes requiring multiple detailed processes and procedures.

* Multi-task 3-5 concurrent computer support activities with detailed processes.

* Recall from memory in a timely manner established computer support techniques.

* As needed, perform troubleshooting for computer break-fix processes and software upgrades.

* Document all troubleshooting and resolution steps within the customers ticketing system

* Provide advanced level troubleshooting for Windows computer systems

* Escalate incidents and problems as necessary

* Work with internal technology teams to provide complete solution to customer's needs

* Duties assigned by leadership team



  • Bethesda, United States Insight Global Full time

    Requirements:* 2+ Years troubleshooting Windows 7 and Windows 10 Operating Systems.*Tier 1/2 desktop support experience* Skilled with creating documentation and work instructions based on completed work.* Must have at least one of the following COMPTIA Certs: A+, Network+, Security+, etc.Nice to Have Skills & Experience* ITIL Certification.* ServiceNow...


  • Bethesda, United States Insight Global Full time

    Requirements:* 2+ Years troubleshooting Windows 7 and Windows 10 Operating Systems.*Tier 1/2 desktop support experience* Skilled with creating documentation and work instructions based on completed work.* Must have at least one of the following COMPTIA Certs: A+, Network+, Security+, etc.Nice to Have Skills & Experience* ITIL Certification.* ServiceNow...

  • Help Desk Specialist

    2 weeks ago


    Bethesda, United States Insight Global Full time

    Requirements:* 3+ Years troubleshooting Windows 7 and Windows 10 Operating Systems.* Bomgar/SCCM Remote Tools/RDP experience for remote troubleshooting.* Ability to lift/move/carry computer hardware to the required destination.* Skilled with creating documentation and work instructions based on completed work.* Must have at least one of the following COMPTIA...


  • Bethesda, United States Latitude, Inc. Full time

    Job DescriptionJob DescriptionCompensation: $20-28/hrThis is a 2 month contract with possibility of extension / full time. We are seeking a skilled Help Desk Analyst to join our team and provide technical support to users at the National Institutes of Health (NIH) campus in Bethesda, MD. The ideal candidate will have experience in supporting both MAC and...

  • IT Help Desk Manager

    2 weeks ago


    Bethesda, United States MSR Collective Full time

    Details: IT Help Desk ManagerLocation: Onsite (Limited Remote Flexibility) We're on the lookout for a dedicated IT Help Desk Manager to join our team. In this role, you'll report directly to the Head of IT and play a pivotal role in ensuring the seamless operation of our IT helpdesk. This position offers both hands-on technical leadership and managerial...


  • Bethesda, United States MSR Collective Full time

    Details: IT Help Desk ManagerLocation: Onsite (Limited Remote Flexibility) We're on the lookout for a dedicated IT Help Desk Manager to join our team. In this role, you'll report directly to the Head of IT and play a pivotal role in ensuring the seamless operation of our IT helpdesk. This position offers both hands-on technical leadership and managerial...

  • Computer Specialist

    1 week ago


    Bethesda, United States Vista Global Solutions Full time

    Vista Global Solutions, LLC., as part of Bristol Bay Native Corporation, isprimarily focused on providing information technology (IT) support services and personnel to various government customers. We help our customers leverage technology and operate with total confidence in their technology resources predictability, security, and reliability to meet...

  • Computer Specialist

    2 weeks ago


    Bethesda, United States Vista Global Solutions, LLC Full time

    Vista Global Solutions, LLC., as part of Bristol Bay Native Corporation, is primarily focused on providing information technology (IT) support services and personnel to various government customers. We help our customers leverage technology and operate with total confidence in their technology resources predictability, security, and reliability to meet...

  • Computer Specialist

    2 weeks ago


    Bethesda, United States Vista Global Solutions, LLC Full time

    Vista Global Solutions, LLC., as part of Bristol Bay Native Corporation, is primarily focused on providing information technology (IT) support services and personnel to various government customers. We help our customers leverage technology and operate with total confidence in their technology resources predictability, security, and reliability to meet...

  • Desktop Support

    3 weeks ago


    Bethesda, United States Government Contractor Full time

    Job DescriptionJob DescriptionIT User Support Specialist / Help Desk Tier IIBethesda MDMUST :Current Public Trust and eligible for Secret clearance or Active DoD Secret Clearance2+ years of profession Tier II experience providing Operation and network support, Automation software and remote access software supportEfficient experience work with PC software...


  • Bethesda, United States Apex Systems Full time

    Title: Computer Users Support Specialist Type: 6 Month Contract to Hire Schedule: M-F 8 hr. days shift between 6am-6pm Location: Onsite in Bethesda, Maryland at Uniformed Services UniversityCompensation: $25-30/hr. *If interested and qualified, please reach out to the technical recruiter, Nicole, at nrosipal@apexsystems.com General Duties:Serve as the...


  • Bethesda, United States Apex Systems Full time

    Title: Computer Users Support Specialist Type: 6 Month Contract to Hire Schedule: M-F 8 hr. days shift between 6am-6pm Location: Onsite in Bethesda, Maryland at Uniformed Services UniversityCompensation: $25-30/hr. *If interested and qualified, please reach out to the technical recruiter, Nicole, at nrosipal@apexsystems.com General Duties:Serve as the...


  • Bethesda, United States Vista Global Solutions, LLC Full time

    Vista Global Solutions, LLC., as part of Bristol Bay Native Corporation, is primarily focused on providing information technology (IT) support services and personnel to various government customers. We help our customers leverage technology and operate with total confidence in their technology resources predictability, security, and reliability to meet...


  • Bethesda, United States Vista Global Solutions, LLC Full time

    Vista Global Solutions, LLC., as part of Bristol Bay Native Corporation, is primarily focused on providing information technology (IT) support services and personnel to various government customers. We help our customers leverage technology and operate with total confidence in their technology resources predictability, security, and reliability to meet...

  • Business Analyst Lead

    2 weeks ago


    Bethesda, United States Cohere Technology Group Full time

    Cohere is looking for a Lead Business Analyst to join our team! Experience with the Software Development Lifecycle (SDLC) and software development using agile methodologies such as Scrum, DevOps, SAFe, etc., and experience managing Help Desk and providing training. You will join an advanced program to effectively manage diverse teams and cross functional...

  • Business Analyst Lead

    3 weeks ago


    Bethesda, United States Cohere Technology Group LLC Full time

    Job DescriptionJob DescriptionCohere is looking for a Lead Business Analyst to join our team! Experience with the Software Development Lifecycle (SDLC) and software development using agile methodologies such as Scrum, DevOps, SAFe, etc., and experience managing Help Desk and providing training.  You will join an advanced program to effectively manage...


  • Bethesda, United States Strategic Technology Institute, Inc. (STi) Full time

    Job Overview: STi We are seeking a detail-oriented and organized Document Specialist to join our team. As a Document Specialist, you will be responsible for managing and organizing various types of documents, ensuring accuracy and efficiency in document processing. Duties may include, but are not limited to, the following: Collect, review, and analyze...

  • Helpdesk Specialist

    3 weeks ago


    Bethesda, United States Cohere Technology Group LLC Full time

    Job DescriptionJob DescriptionCohere is seeking a Help Desk Specialist SME to join our team!  You will provide support on a team that provides a full spectrum of important IT-focused, enterprise-wide lifecycle support, including dev ops, applied technology investigations, operations and maintenance, and infrastructure lifecycle support services across the...

  • Front Desk Clerk

    3 days ago


    Bethesda, United States Donohoe Construction Company Full time

    ** Front Desk Clerk** **Job Category****:** Front Desk/Office **Requisition Number****:** FRONT001732 Showing 1 location **Job Details** **Description** We are always looking for the most qualified and experienced professionals in the industry. We invite you to view our current career opportunities and apply. Position Summary: Front desk clerks assist with...


  • Bethesda, United States Marriott International Full time

    Job Number 23224158 Job Category Rooms & Guest Services Operations Location Residence Inn Bethesda Downtown, 7335 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out....