Secret Cleared Help Desk Specialist

4 weeks ago


Bethesda, United States Insight Global Full time

Requirements:

* 2+ Years troubleshooting Windows 7 and Windows 10 Operating Systems.

*Tier 1/2 desktop support experience

* Skilled with creating documentation and work instructions based on completed work.

* Must have at least one of the following COMPTIA Certs: A+, Network+, Security+, etc.


Nice to Have Skills & Experience


* ITIL Certification.

* ServiceNow experience

* MacOS troubleshooting and deployment experience

* Microsoft MCSA, CCNA or other related technical certifications.


Job Description


Insight Global is looking to bring on two Secret cleared Help Desk Specialists to the team sitting out of Bethesda, MD in support of a Federal client. The Help Desk Specialists will be responsible for the following-


General Duties:

* Receive tickets via ServiceNow ticketing system, prioritizing tasks and assignments

* Serve as the first point of contact for customers reporting technical issues.

* Utilize government furnished equipment (GFE) to support Incident, Problem and Request Management processes leveraging the ITIL service framework and best business practices. Technical support includes answering telephones, email, virtual support rooms, and walk-in service.

* Investigate and resolve technical issues within the designated Service Level Agreement (SLA) for Requests and Incidents, provide status, updates, and escalation of events, and document the troubleshooting and resolution tasks within the ticketing system.

* Use a ticket tracking system such as ServiceNow to access assigned tickets and close them.

* Perform computer troubleshooting and setup processes requiring multiple detailed processes and procedures.

* Multi-task 3-5 concurrent computer support activities with detailed processes.

* Recall from memory in a timely manner established computer support techniques.

* As needed, perform troubleshooting for computer break-fix processes and software upgrades.

* Document all troubleshooting and resolution steps within the customers ticketing system

* Provide advanced level troubleshooting for Windows computer systems

* Escalate incidents and problems as necessary

* Work with internal technology teams to provide complete solution to customer's needs

* Duties assigned by leadership team



  • Bethesda, United States Insight Global Full time

    Requirements:* 2+ Years troubleshooting Windows 7 and Windows 10 Operating Systems.*Tier 1/2 desktop support experience* Skilled with creating documentation and work instructions based on completed work.* Must have at least one of the following COMPTIA Certs: A+, Network+, Security+, etc.Nice to Have Skills & Experience* ITIL Certification.* ServiceNow...


  • Bethesda, United States Insight Global Full time

    Insight Global is looking to bring on a Secret cleared Help Desk Specialist to the team sitting out of Bethesda, MD in support of a federal client. The Help Desk Specialists will be responsible for the following:Receive tickets via ServiceNow ticketing system, prioritizing tasks and assignmentsServe as the first point of contact for customers reporting...


  • Bethesda, United States Insight Global Full time

    Insight Global is looking to bring on a Secret cleared Help Desk Specialist to the team sitting out of Bethesda, MD in support of a federal client. The Help Desk Specialists will be responsible for the following:Receive tickets via ServiceNow ticketing system, prioritizing tasks and assignmentsServe as the first point of contact for customers reporting...


  • Bethesda, United States Insight Global Full time

    Requirements: 2+ Years troubleshooting Windows 7 and Windows 10 Operating Systems. *Tier 1/2 desktop support experience Skilled with creating documentation and work instructions based on completed work. Must have at least one of the following COMPTIA Certs: A+, Network+, Security+, etc. Nice to Have Skills & Experience ITIL Certification. ServiceNow...

  • Computer Specialist

    4 days ago


    Bethesda, United States Tiag Full time

    TIAG is currently hiring an onsite Help Desk Technician to support our team on an upcoming program based out of the Washington, DC region. This position requires a Secret level security clearance to be processed to start work, so US Citizenship is a requirement. This position is onsite 5 days per week. Position Responsibilities: S erve as the first point of...

  • Computer Specialist

    4 days ago


    Bethesda, United States Tiag Full time

    TIAG is currently hiring an onsite Help Desk Technician to support our team on an upcoming program based out of the Washington, DC region. This position requires a Secret level security clearance to be processed to start work, so US Citizenship is a requirement. This position is onsite 5 days per week. Position Responsibilities: S erve as the first point...


  • Bethesda, United States Buchanan and Edwards Full time

    Description Seeking a Help Desk Specialist to join Our Luke Team! You will provide support on a team that provides a full spectrum of important IT-focused, enterprise-wide lifecycle support, including dev ops, applied technology investigations, operations and maintenance, and infrastructure lifecycle support services across the customer's enterprise. Our...


  • Bethesda, United States Acclaim Technical Services Full time

    Help Desk Specialist SME - Bethesda – FSP Job Description:ATS is seeking a Help Desk Specialist SME to join Our Team! You will provide support on a team that provides a full spectrum of important IT-focused, enterprise-wide lifecycle support, including dev ops, applied technology investigations, operations and maintenance, and infrastructure lifecycle...


  • Bethesda, United States Acclaim Technical Services Full time

    Help Desk Specialist SME - Bethesda - FSP Job Description:ATS is seeking a Help Desk Specialist SME to join Our Team! You will provide support on a team that provides a full spectrum of important IT-focused, enterprise-wide lifecycle support, including dev ops, applied technology investigations, operations and maintenance, and infrastructure lifecycle...

  • Computer Specialist

    2 days ago


    Bethesda, United States Dhara Consulting Group Full time

    Today - Secret - Unspecified - Unspecified - Bethesda, MD** (ON-SITE/OFFICE)** - TIAG is currently hiring an onsite **Computer Specialist** to support our team on an upcoming program based out of Bethesda, MD. This position requires a Secret level security clearance to be processed to start work, so US Citizenship is a requirement. This position is onsite 5...

  • Help Desk Analyst

    2 weeks ago


    Bethesda, United States latitude Full time

    Compensation: $20-28/hr This is a 2 month contract with possibility of extension / full time. We are seeking a skilled Help Desk Analyst to join our team and provide technical support to users at the National Institutes of Health (NIH) campus in Bethesda, MD. The ideal candidate will have experience in supporting both MAC and Windows environments, possess...


  • Bethesda, United States latitude Full time

    Responsibilities: Technical Support: Provide timely and effective technical support to internal users via phone, email, or in-person. Assist users with hardware and software issues, network connectivity problems, and other IT-related concerns. Troubleshoot and resolve technical issues or escalate them to senior technicians as needed. Ticket Management: Log...


  • Bethesda, United States 3 Reasons Consulting, LLC Full time

    3 Reasons Consulting is looking for a qualified Help Desk Technician to provide onsite support at Walter Reed National Military Medical Center, in Bethesda, MD. We’re seeking a customer service and support specialist with a working knowledge of the current desktop Microsoft Operating System and other software commonly utilized, to provide day-to-day...

  • Computer Specialist

    4 weeks ago


    Bethesda, United States Vista Global Solutions, LLC Full time

    Vista Global Solutions, LLC., as part of Bristol Bay Native Corporation, is primarily focused on providing information technology (IT) support services and personnel to various government customers. We help our customers leverage technology and operate with total confidence in their technology resources predictability, security, and reliability to meet...

  • Computer Specialist

    24 hours ago


    Bethesda, United States Vista Global Solutions Full time

    Vista Global Solutions, LLC., as part of Bristol Bay Native Corporation, isprimarily focused on providing information technology (IT) support services and personnel to various government customers. We help our customers leverage technology and operate with total confidence in their technology resources predictability, security, and reliability to meet...

  • Computer Specialist

    4 weeks ago


    Bethesda, United States Vista Global Solutions, LLC Full time

    Vista Global Solutions, LLC., as part of Bristol Bay Native Corporation, is primarily focused on providing information technology (IT) support services and personnel to various government customers. We help our customers leverage technology and operate with total confidence in their technology resources predictability, security, and reliability to meet...


  • Bethesda, United States latitude Full time

    Job Summary: We are seeking a Temp Entry Level/ Junior Help Desk Technician to join our IT team. The candidate responsibilities include physical phone migration, imaging new laptops for deployment, and decommissioning end-of-life systems (laptops and desktops). The Help Desk Technician will play a critical role in ensuring smooth and efficient IT operations...


  • Bethesda, United States BRS Full time

    VGS is seeking Computer User Support Specialists **General Duties**: - Ability to comply with First Call Resolution standards (minimum 75%) to provide End User Device (EUD) support service and incident resolution remotely and through desk-side touch labor services to ensure that the end user operational environment is functional. - Investigate and resolve...

  • Desktop Support

    1 month ago


    Bethesda, United States Government Contractor Full time

    Job DescriptionJob DescriptionIT User Support Specialist / Help Desk Tier IIBethesda MDMUST :Current Public Trust and eligible for Secret clearance or Active DoD Secret Clearance2+ years of profession Tier II experience providing Operation and network support, Automation software and remote access software supportEfficient experience work with PC software...


  • Bethesda, United States Cohere Technology Group LLC Full time

    Job DescriptionJob DescriptionCohere is looking for a Lead Business Analyst to join our team! Experience with the Software Development Lifecycle (SDLC) and software development using agile methodologies such as Scrum, DevOps, SAFe, etc., and experience managing Help Desk and providing training.  You will join an advanced program to effectively manage...