Dutch Customer Support Specialist for PayPal Project

3 days ago

Port St Lucie, United States Speakit Full time

Dutch-speaking Customer Support SpecialistOn behalf of our client, a global leader in outsourced customer experience management, we are looking for a Dutch-speaking Customer Support Specialist to join the PayPal project. In this role, you will be the first point of contact for Dutch-speaking customers, assisting them via phone, email, chat, and social media. You will play a key role in ensuring a smooth and secure customer journey by resolving inquiries effectively and delivering service that reflects PayPal's trusted brand.Key ResponsibilitiesCommunicate with customers across multiple channels (phone, email, chat) before, during, and after their transactionsProvide accurate information and solutions regarding accounts, payments and related servicesBuild rapport with customers, actively listen to their concerns and act promptly to resolve issuesAccurately update customer data in the system while handling confidential information responsiblyMultitask across systems and adapt to new tools and technologies as neededHandle customer complaints with empathy and escalate cases when appropriateContribute to continuous improvement by identifying common issues and suggesting process enhancements

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