Customer Support Representative, Alpha

21 hours ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by Crossover. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $37.50/hr - $37.50/hr Location LOCATION NOTE: This is an in?person position based at one of our campus locations. If you're someone who takes action rather than waiting to be told what to do, this role will suit you well. This is a unique opportunity to become part of one of Alpha's most recently established campuses and leave a lasting impact from the very beginning. You wont simply fill a seat on the team; youll contribute to shaping the environment, establishing standards, and advancing as the campus expands. At Alpha, our mission is not to preserve existing systems. We're creating a better option for students and their families. We need someone capable of owning both the enrollment experience for new families and the operational functions that sustain our campus each day. This is not a typical admissions position. You wont spend your time confined to a desk drafting generic emails or buried in administrative tasks. Youll conduct meaningful family tours, establish credibility with prospective parents, and shepherd them through a thoughtful, individualized admissions process. Simultaneously, youll maintain a campus that is secure, compliant, and always prepared to receive students and families with assurance. Alpha is a K12 private school that rethinks how children are educated. We combine adaptive apps with skilled Guides to provide personalized, mastery?based learning that equips students for real life, not simply exams. In this position, youll serve as the frontline representative of that mission, bringing it to life for every family who enters our facility. If you're prepared to develop quickly while contributing to work that matters, we'd like to hear from you. What You Will Be Doing Conduct personalized, effective family tours that communicate Alpha's three commitments and build trust in our educational approach. Implement and manage proactive outreach strategies with prospective families to advance them through the enrollment process. Maintain strict safety and safeguarding standards to ensure a demonstrably secure environment for students and families. Manage all facilities?related responsibilities, including preventative maintenance, vendor relationships, and repair management. Regularly evaluate data to optimize processes and enhance both operational performance and enrollment results. What You Wont Be Doing Being limited to one repetitive administrative function or isolated department. Operating under inflexible, hierarchical micromanagement that limits your autonomy. Dealing with bureaucratic obstacles that hinder real progress. Concentrating solely on documentation, removed from the students and families you support. Customer Support Representative Key Responsibilities Take full ownership of delivering a seamless, high-impact admissions experience while ensuring a safe, well-functioning campus environment, allowing Alpha to expand and fulfill its commitments to families. Basic Requirements Proven experience in school admissions, engagement, or customer-facing roles. Strong written and verbal communication skills. High emotional intelligence, initiative, and self-management. Familiarity with or openness to learning school operations. Must be legally authorized to work in the US without visa sponsorship. Must be available to work in person in Palm Beach, FL; Miami, FL; Piedmont, CA; Santa Monica, CA; Palo Alto, CA; Roswell, GA; or Raleigh, NC. About Alpha Want to join a learning rebellion thats transforming the traditional classroom? Alpha School is on a mission to reshape education with a bold approach that harnesses AI to accelerate learning and unleash student potential. They dont play by the old rules. Alpha is creating a new paradigm where students master core academics in just two hours a day, freeing up time for hands?on, passion-driven learning that truly prepares them for the real world. Alpha School is rewriting the rules of education. Sounds too good to be true? Its not. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $37 USD/hour, which equates to $75,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic. Seniority level Associate Employment type Full-time Job function Customer Service, Education, and Marketing Industries Education Administration Programs, Non-profit Organizations, and Primary and Secondary Education #J-18808-Ljbffr