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IT Monitoring/Dynatrace Engineer

2 months ago

Phoenix, United States Mastech Digital Full time

Position Title:IT Monitoring/Dynatrace Engineer



Must have technical skills/experience:

• MS OFFICE

• Dynatrace

• Monitory tools: SNOW, Dynatrace,

• Monitory tools Intuerity; SNOW


Nice to have

Big Panda - Knowledge

The team can train on tool, if needed


Soft skills that would make a candidate successful in this role:

• Infrastructure/ tech skills of how servers, tie into one another (some technical knowledge)

• Strong verbal and written skills

• Multitasker

• Problem solver

• Time management

• Comfortable in large group settings

• Organizational skill


Manager added the following:

• Experienced leader of large technical groups operating in a 24x7 environment

• Builder, developer, and leader of high performing teams operating in a high-pressure, dynamic environment

• Incident Management skills, engaged and direction technical staffs with remediation as primary focus

• Insatiable curiosity of how technologies work and how technologies interface in complex, large scale environments

• Possess a breadth and depth of technical and management knowledge

• Appreciation for the strength of defined, repeatable processes and metrics-based management

• Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate

• Working knowledge across technology the following support areas:

○ Server: Administration and troubleshooting in Linux and Windows as well as patching and basic scripting skills (PowerShell, Bash)

○ Converged Solutions: Experience in VCE/UCP (including VMWare versions 6 and above), platform and network connectivity, and patching – understanding of current threat analysis and remediation trends, alongside PowerShell and Linux scripting skills

○ Storage: CIFS/NFS, Linux and Windows scripting, DPA reporting, Avamar and Data Domain administration, and solid understanding of Windows and Linux environments

○ Middleware: Linux, Windows, WebSphere, Apache, IIS, WebLogic and Tomcat

○ Mainframes: JCL, CICS SYSPLEX

○ Networking: Strong understanding of the network protocols and OSI Model, as well as Network+ Certification

○ Workflow and Knowledge Management: ServiceNow

○ Collaboration Tools: TrueSight, Jira, and Confluence

○ Process: Skilled and knowledgeable in ITSM; proficiency in operations analytics methodologies to drive performance improvement (e.g., Lean)

• Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex technical issues

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels

• Self-motivated and able to work independently or as part of a team, taking ownership of tasks and driving them to completion

• Relevant certifications

• ITIL fundamentals

○ Familiarity with Problem Management, Change Management, Release Management, Event Management, and Incident Management



Degrees or certifications for the candidate to be successful:


Education/ Experience:

• High School Degree and Bachelors degree in Business, Finance, Engineering, Science or Math is desirable or equivalent work experience required.

• 3+ years experience.



Logistics:

Interview process:

1 step process;

2 managers