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Operations Specialist

1 month ago

Ramsey, United States Konica Minolta Business Solutions Full time
Overview

The HR Operations Specialist is a critical role within the KM HR Operations team. The HR Operations Specialist delivers impactful service and program execution to employees & managers, driving increased employee satisfaction, engagement, and productivity. The HR Operations Specialist will regularly interact with employees and managers to ensure successful implementation of policies and programs. The Employee Services Specialist will enhance the operational excellence of the team by identifying opportunities for improvement, updating Standard Operating Procedures, and collaborating with HR Centers of Excellence to standardize programs and processes.


Responsibilities

* Implements and administers human resources programs, policies and practices in a service center/shared services HR model.
* Maintains detailed knowledge of HR service areas and answers employee inquiries pertaining to HR programs, processes, procedures and communications.
* Responds to employee service needs such as document requests, employment form completion, onboarding assistance, HRIS data maintenance, benefits administration, payroll processing or other HR functions as assigned.
* Serves as an escalation point for shared services support, as needed.
* Proactively collaborates with Center of Excellence partners to identify work processes that can be streamlined and automated.
* Maintains accurate records related to human resources activities, policy changes or additions, standard operating procedures, .
* Manages the implementation and enhancement of HR operating policies, processes and procedures that affect the organization‘s short- and long-range goals and strategies
* Plans and coordinates special projects as assigned (e.g., 3-6 month implementation projects, acquisition integration, internal communications, committee participation)
* Is recognized as an expert in the Human Resources area within the organization. Has specialized depth and/or breadth of expertise in Human Resources programs, policies, and procedures.
* Interprets internal or external issues within the context of KM policies, procedures and Standard Operation procedures and recommends solutions/best practices.
* Handles escalated employee or manager issues that involves solving complex problems by taking a broad perspective to identify solutions and collaborating with Subject Matter Experts.
* Works independently, with guidance in only the most complex situations.
* Progression to this level is typically restricted on the basis of business requirement


Qualifications

* Excellent communications skills (Verbal, Written)
* Konica Minolta Human Resources knowledge - policies, procedures, programs
* Position is in Ramsey, NJ
* 7+ Hours per day sitting, talking and hearing

* Associate‘s Degree with HR certification or other HR experience (Bachelor‘s degree preferred)
* 2+ Years customer facing experience
* 3+ years Experience defining and executing 3-6 month long projects with moderate complexity
* Preferred: HR knowledge certification from a nationally recognized organization (SHRM, HRCI, HCI, etc)

This position is on-site at Ramsey 4 days a week. Remote work available after initial training period on Fridays

Note:

This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.

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About Us

Konica Minolta‘s journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions U.S.A., Inc. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace. The company guides and supports its clients‘ digital transformation through its expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services and industrial and commercial print solutions. Konica Minolta has been included on CRN‘s MSP 500 list nine times and The World Technology Awards named the company a finalist in the IT Software category. Konica Minolta has been recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for sixteen consecutive years, and is proud to be ranked on the Forbes 2021 America‘s Best-in-State employers list. The company received Keypoint Intelligence‘s BLI 2021 A3 Line of The Year Award and BLI 2021-2023 Most Color Consistent A3 Brand Award for its bizhub i-Series. Konica Minolta, Inc. has been named to the Dow Jones Sustainability World Index for nine consecutive years and has spent six years on the Global 100 Most Sustainable Corporations in the World list. Konica Minolta partners with its clients to give shape to ideas and works to bring value to our society. For more information, please visit us online and follow Konica Minolta on Facebook, YouTube, LinkedIn and Twitter.


EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.