Help Desk Associate- Oracle Hospitality Support

4 weeks ago

Columbia, United States Oracle Full time

Hospitality OPERA Cloud Help Desk Associate

Location: On-site position based in Columbia, MD

Great Opportunity to join Oracle


This is a full-time job which includes holding various AM and PM shifts including weekends and holidays. Shifts are assigned based on workforce need at the time of hire, most of which fall between 7am and 11pm ET Monday-Sunday.

Note: Visa sponsorship is not available for this position

Overview

We at Oracle are looking for inventive individuals with a passion for innovation in technology. The position available is for Help Desk Assocaites who will essentially own Tier 1 Technical Support. Your task will not be limiting to fixing passwords and deploying laptops but would entail a comprehensive understanding and running of SQL queries to resolve issues, investigating network issues, and assisting users to navigate through bugs, outages, and any other issues they may encounter.

Tasks And Responsibilities

Be the Oracle Support's initial point of telephone contact with customers.

Verify customer's entitlement for support and collaborate with the Support Operations HOST team when entitlement isn't clear.

Handle a broad range of product or system related service requests.

Analyze, fix and resolve customer issues or reassign to an appropriate resource or group as necessary.

Take ownership of service requests and monitor through to resolution.

Maintain good relationships with customers and keep them informed of progress during the incident process.

Provide input and feedback on knowledge management articles.

What We Are Looking For

Experience using OPERA Property Management System (PMS) or MICROS Point of Sale (POS) is desirable.

A minimum of some professional IT support experience.

Passion for problem-solving and tinkering (like building your own PCs, setting up your personal network, etc.).

Preferably with Network+, CompTIA A+, Cisco, or related certifications.

Knowledge of SQL would be advantageous.

Additional Skills

Experience in the Hotel/Hospitality or Food & Beverage industry is beneficial.

Exceptional customer service and the ability to empathize with customers.

Strong attention to detail and precision.

Excellent interpersonal skills and teamwork.

Superior verbal and written communication skills.


Interested applicants are encouraged to apply as soon as possible. We're looking forward to having you on our team

Life at Oracle:An Oracle career can span industries, roles, countries and cultures, giving you the opportunity to tackle new roles and challenges, while blending work and life. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. To nurture the talent that makes this happen, we work hard to build a vibrant and inspiring workplace that celebrates diverse, hardworking teams where everyone can contribute. We take care of each other, and value giving back to the community. We have flexible work arrangements and offer benefits including generous paid parental leave and comprehensive premium medical insurance.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the United States only

Hiring Range: from $19.23 to $30.32 per hour. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion

2. Short term disability and long term disability

3. Life insurance and AD&D

4. Supplemental life insurance (Employee/Spouse/Child)

5. Health care and dependent care Flexible Spending Accounts

6. Pre-tax commuter and parking benefits

7. 401(k) Savings and Investment Plan with company match

8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

9. 11 paid holidays

10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

11. Paid parental leave

12. Adoption assistance

13. Employee Stock Purchase Plan

14. Financial planning and group legal

15. Voluntary benefits including auto, homeowner and pet insurance

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