Cisco Contact Center Implementation Eningeer

1 month ago


New York, United States Insight Global Full time

Title: Cisco Contact Center Implementation Engineer

Location: HYBRID – 1x a week at 1 Park Ave, New York

Duration: 6-month contract + potential extensions

Pay Rate: Starting at 60 hr on W2


Must-Haves:

  • 4+ years of experience within the IT sector operating in a Cisco environment
  • Experience with Cisco contact center products, such as UCCX, PCCE, CVP (Customer Voice Portal), and CUIC (Cisco Unified Intelligence Center)
  • Knowledge of contact center concepts, such as precision queues, call flows, wallboard statistics, and UAT (User Acceptance Testing)
  • Hands on experience with IVR (Interactive voice response) concepts, such as call handlers, call flows, and AI intents
  • Designing and configuring call routing scripts
  • Ability to diagnose and resolve issues related to call routing, which may involve analyzing call flows and making necessary adjustments
  • Ability to integrate IVR data with other platforms
  • Experience with data migration, testing, and quality assurance methodologies and tools

Day to Day:

Insight Global Health is looking for a Cisco Contact Center Implementation Engineer will be responsible for the successful execution of self-service technology implementation, after-hours service integrations, and IVR expansion projects. He/She will be supporting these projects technically but also need to be strong is administration/documentation. For example: detailed configuration and implementation documentation, project status reports and accurate time sheet entries, knowledge transfer to internal teams upon project completion, and user training materials.



  • New York, United States Insight Global Full time

    Title: Cisco Contact Center Implementation EngineerLocation: HYBRID – 1x a week at 1 Park Ave, New York Duration: 6-month contract + potential extensions Pay Rate: Starting at 60 hr on W2Must-Haves:4+ years of experience within the IT sector operating in a Cisco environment Experience with Cisco contact center products, such as UCCX, PCCE, CVP (Customer...


  • New York, United States PGMTEK Inc. Full time

    Looking for a Network Admin with Cisco juniper routing experience for a financial firm in midtown, manhattan! Fulltime direct placement!Must have financial services experience and since this is a global team, bilingual candidates in mandarin/cantonese are highly preferred! Job Descriptions:Administrate and maintain the network infrastructure to ensure high...


  • New York, United States PGMTEK Inc. Full time

    Looking for a Network Admin with Cisco juniper routing experience for a financial firm in midtown, manhattan! Fulltime direct placement! Job Descriptions:Administrate and maintain the network infrastructure to ensure high security and performanceEnsure that network related devices and systems configuration and patching are well managed while meeting the...


  • New York, United States PGMTEK Inc. Full time

    Looking for a Network Admin with Cisco juniper routing experience for a financial firm in midtown, manhattan! Fulltime direct placement! Job Descriptions:Administrate and maintain the network infrastructure to ensure high security and performanceEnsure that network related devices and systems configuration and patching are well managed while meeting the...


  • New York, United States PGMTEK Inc. Full time

    Looking for a Network Admin with Cisco juniper routing experience for a financial firm in midtown, manhattan! Long term contract!Job Descriptions:Administrate and maintain the network infrastructure to ensure high security and performanceEnsure that network related devices and systems configuration and patching are well managed while meeting the Bank’s IT...

  • Cisco Engineer

    1 week ago


    New York, United States Nesco Resource Full time

    Nesco is looking for a Cisco Network Engineer to assist with a refresh on a contract, with the possibility of becoming full-time, basis. The hours are flexible to support the two campus' onsite in the NYC area.  Our customer is a Cisco shop and will be upgrading 150-200 switches, cabling, and layering on a configuration. The ideal candidate will have...


  • New York, New York, United States NYC Health Hospitals Full time

    Job DescriptionThe New York City Health and Hospitals' Contact Center serves as the front line of our organization, often connecting patients to care as the first point of contact. Our team is passionate and dedicated to providing the best experience for our patients, Ambulatory Care facilities, and providers.Key Responsibilities:Provide exceptional patient...

  • Cisco Data Center

    3 months ago


    New York, United States Telsource Full time

    Cisco Data Center & Route Switch Field Service Technician Looking for a position in Information Technology with some training offered? This is a full time benefits eligible position that includes a company vehicle, gas card for vehicle, inventory, and training. Paid training includes Cisco certifications for CCT Route Switch and CCT Data Center, which comes...


  • New York, United States Stone Search, LLC Full time

    Solutions Architect - Network, Security, and Data Center Solutions Architect (Pre-Sales Engineering)Location: Based remote but travel to customers in North or South as neededKey Responsibilities:Technical Expertise and Solution Design:Develop and articulate comprehensive network infrastructure, data center, and network security architectures using Cisco and...

  • Associate Director

    3 months ago


    New York, United States NYU Langone Health Full time

    We have an exciting opportunity to join our team as a Associate Director - Cisco & Cloud. In this role, we are seeking an experienced and highly skilled Associate Director of Network Engineering to lead and oversee our network engineering team. The ideal candidate will have extensive knowledge in Cisco network systems design, Arista networking, DNS, TCP/IP,...


  • New York, United States NYC Health Hospitals Full time

    Empower Every New Yorker - Without Exception - to Live the Healthiest Life Possible NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of...


  • New York, United States NYC Health + Hospitals Full time

    About NYC Health + Hospitals:Empower Every New Yorker — Without Exception — to Live the Healthiest Life PossibleNYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our...


  • New York, United States NYC Health + Hospitals Full time

    About NYC Health + Hospitals:Empower Every New Yorker — Without Exception — to Live the Healthiest Life PossibleNYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our...


  • New York, New York, United States Municipal Credit Union Full time

    About Municipal Credit UnionMunicipal Credit Union is a leading financial institution that has been serving its members for over 100 years. Our mission is to provide exceptional financial services and products to our members, while maintaining a culture of excellence and integrity.About the JobWe are seeking a highly skilled and motivated Contact Center...

  • Contact Center Agent I

    2 months ago


    New York, United States VNS Health Full time

    This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email, web, etc., to determine needs and to facilitate timely and approp Agent, Customer Service, Health, Relationship, Public Relations, Healthcare, Business Services


  • New York, United States Acunor Inc Full time

    Job DescriptionJob DescriptionTitle: System Engineer with NSX-T and Cisco ACILocation: Brooklyn, New York (5 days onsite) Duration: Long TermThe following skill set is required:Minimum 8 years of hands on experience in software designed network technologies;Ability to work independently.BGP peering between NSX-T and Cisco ACI.NSX-T Distributed and Gateway...


  • New York, United States America Works Of New York Inc Full time

    Customer Service Agent - Ticket to WorkCalled "a company with a conscience", America Works of New York was founded in 1984 by social activist and entrepreneur, Peter Cove, who wanted to put his ideals about poverty and the American dream into practice.Joined by Dr. Lee Bowes as the CEO, America Works of New York has helped nearly 2,000,000 individuals...


  • New York, New York, United States Cisco Systems, Inc. Full time

    Who We AreThe name ThousandEyes was born from two big ideas:the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points.As organizations rely more on cloud services and the internet, the network has become a black box they can't understand.Our internet and cloud intelligence platform delivers the...


  • New York, United States Hospital for Special Surgery Full time

    Overview How you move is why we’re here. ®Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize  the abundant opportunities for...


  • New York, United States Hospital for Special Surgery Full time

    Overview: How you move is why were here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and...