Information Technology Support Technician
3 weeks ago
We are seeking an IT Support Technician (Digital Workplace Operations Technician) to join our dynamic team. In this role, you will provide day-to-day support to employees and their use of digital workplace technologies. You will be responsible for troubleshooting issues, answering questions, and providing guidance to ensure users have the resources they need to succeed.
Location and Travel
This position can be fully remote or hybrid-based out of either our Wilmington, MA location. Both hybrid and remote options anticipate up to 25% travel within the USA.
This role will focus on:
- Deploy, monitor, and operate digital workplace technologies (endpoint hardware, software, services, and SaaS tools).
- Support the integration of digital workplace technologies with adjacent technologies (identity, security, IT service and asset management, remote access, backup, directory services, etc.).
- Establish computing configuration and operating standards in coordination with IT colleagues.
- Provide IT support and technical advice for Digital Workplace services including Windows Laptops, Printers, Meeting Room Tech, and Apple Mobile Devices.
- Act as “smart-hands” to support non-workplace equipment in OpCo locations (routers, switches, cameras, digital signage, building access systems, etc.).
- Manage customer expectations and maintain Group IT ticket management standards.
To be successful in this role, you will need:
- Experience delivering IT support for devices including Windows Laptops, Printers, Meeting Room Tech, and Apple Mobile Devices.
- Familiarity with IT change management processes.
- Relevant industry certifications such as Microsoft
- Active Directory experience is a must
Sites:
Wilmington, MA
Devens, MA
Blythewood, SC
May travel to these sites in future:
Toronto, Canada – probably not because they have
Cary, IL
Ogden, UT
Houston, TX
Benefits:
PTO:
2 weeks vacation, 1 week of sick, 2 volunteer days, 2 flex days
Hours:
8:30am-5pm roughly (flexible) most work gets done from (9-4)
Compensation: 65k-75k salary (based on experience and location)
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