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Information Technology Specialist

3 months ago

Boston, Massachusetts, United States Eataly North America Full time

Job Description

As a member of Eataly's Information Technology (IT) team, the IT Specialist is primarily responsible for evaluating and implementing IT strategy and solutions for Eataly Boston and Eataly USA at large, and for providing advice to upper-level management about Eataly's IT needs and structure. The IT Specialist reports to the IT Support Lead, but works autonomously, without specific directions from senior managers and without immediate supervision.

Develops and implements standard operating procedures and service level agreements
Manages IT projects from start to finish
Advises management regarding and supports IT infrastructure and other needs for Eataly Boston
Provides ancillary IT support for several other Eataly USA locations as needed
Supports implementation of technology during new store openings and new store system implementation initiatives
Manages services for the day-to-day POS systems and ensures performance and stability of in-stores POS applications
Provides support and resolution to customer service requests in a timely and accurate manner
Analyzes system issues, provides resolutions and is integral in development and enhancement of IT systems
Performs other duties as required or assigned

Qualifications:
Qualifications
Bachelor's Degree preferred
+ 3 years of related IT experience
Specialized knowledge in computer systems analysis
Outstanding time management and organization skills
Excellent communication, motivation and team-building skills

Job Requirements
Occasional travel within the USA

Additional Information
Benefits and Perks
Medical, Dental, Vision Insurance
Paid Time Off
Paid Parental Leave
401K with match or RRSP
Bonus program
Free family meal daily
Discounts at Eataly
Classes on products and Italian cuisine
Referral bonus program
and more

Eataly is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly's policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.