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Technical Support Specialist

2 months ago

Minneapolis, United States Altacent LLC Full time

Technical Support Specialists are responsible for assisting customers with technical issues or questions relating to computer hardware or software devices. Their duties include taking phone calls from customers or communicating with them through messaging platforms, helping customers diagnose technical issues over the phone.


Responsibilities include:

  • Accept client interfacing calls and an active queue participant for inbound interaction calls.
  • Answer basic "how to" questions and provide troubleshooting for (Passwords, Outlook, Office Suites, Printers, Hardware, Chrome/Edge, Network Drive issues, Virtual Machines).
  • Experience with Maas360, RSA tokens, Citrix, Webex, Pulse is a plus
  • Collaborate with other employees across the department to provide support.
  • Follow the established knowledge articles (KBs) to troubleshoot issues.
  • Participate in continuous learning, both on the job as well as guided curriculum.
  • customer technical support cases through phone and email submission


Technical Experience – 2+ Years help desk experience or CompTIA A+ certification.