Senior Client Manager

1 month ago

Glendale, United States Arthur J. Gallagher & Co. (AJG) Full time
Introduction

Discover a world of endless possibilities at Gallagher Benefit Services, where you‘ll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you So, even if you feel that you’re close but not an exact match, we encourage you to apply.


Overview

Ensure delivery of exceptional service to Gallagher’s client by participating in Branch initiatives and priorities, proactively managing accounts, providing support on more complex accounts and mentoring team members.


How you‘ll make an impact

• Communicate resources available within Gallagher to fill white space needs (Pharmacy Practice, Retirement, GGB, HR Consulting, Voluntary Benefits, etc.)
• Responsible for Client Service Cycle with guidance as necessary from Client Executive(s) and Senior Client Executive(s)
• Manages accounts with varying funding types and provide support on more complex self-funded accounts
• Maintains account responsibility and is a strategic relationship manager and client liaison
• Accountable for 95% retention for an assigned group of clients
• Provide guidance, training and mentorship to new hires, account management, team resources, and anyone that needs assistance
• Work closely with account management and resources to prioritize workflow, ensure accountability and follow-through
• Address and resolve internal and external challenges with guidance as necessary
• Keep clients well-informed of compliance related issues
• Identify client needs, provide solutions while leading and managing strategic objectives for accounts and assist on more complex accounts
• Work with account management team to ensure compliance with local and corporate standards
• Develop, cultivate and maintain positive relationships within the branch, with clients and with vendor partners
• Leverage Gallagher resources, available tools, established work products, maximize efficiency and effectiveness in client deliverables


About You

Required: Bachelor‘s degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 1+ years supervisory experience. Life & Health License is required.

Preferred: Previous insurance knowledge and experience managing client relationships. Solid financial acumen.

Behaviors: Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engages others in consultative discussion. Effectively manages/balances multiple and sometimes competing priorities. Works in a self-directed manner.


Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

  • Medical/dental/vision plans, which start from day one
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave

Other benefits include:

  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program
  • And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

#J-18808-Ljbffr

  • Caregiver for Seniors

    1 month ago

    Glendale, Arizona, United States Senior Helpers Full time

    Caregiver for Seniors Job OverviewWe are seeking a skilled and compassionate Caregiver for Seniors to join our team at Senior Helpers. As a Caregiver, you will have the opportunity to make a positive impact on the lives of our clients and their families.Key Responsibilities:Deliver high-quality care and support to clients, focusing on their physical,...

  • Senior Living Care Manager

    2 weeks ago

    Glendale, Arizona, United States Discovery Senior Living Full time

    **Job Description:**We are seeking an experienced Registered Nurse to join our team as a Health and Wellness Registered Nurse. This is a part-time position, working 24 hours per week, including every other weekend. As a key member of our healthcare team, you will be responsible for providing overall leadership and management of the health and well-being of...

  • Senior Living Assistant

    2 weeks ago

    Glendale, Arizona, United States Senior Helpers Full time

    About the JobThis Caregiver position offers a unique opportunity to make a real difference in the lives of our clients. As a member of our team, you will be responsible for providing comprehensive care and support to seniors in need.Key Responsibilities:Personal Care: Assist clients with daily living activities such as bathing, dressing, and...

  • Senior Client Relationship Manager

    2 weeks ago

    Glendale, California, United States Gallagher Full time

    About the Role">We are seeking a skilled Client Success Lead - Branch to join our team at Gallagher. In this role, you will be responsible for delivering high-quality and efficient service to internal and external clients through day-to-day account management of assigned accounts within a branch.The ideal candidate will have a strong background in client...

  • Senior Companion Provider

    6 days ago

    Glendale, Arizona, United States Senior Helpers - Glendale Full time

    Client Support Specialist: At Senior Helpers - Glendale, we are committed to providing exceptional care and support to our clients. As a Senior Companion Provider, you will play a critical role in delivering high-quality care services and enhancing the overall well-being of our clients.You will work closely with our caregiving staff to develop and implement...

  • Client Service Manager III Lead

    3 weeks ago

    Glendale, California, United States Gallagher Full time

    Job OverviewThe Senior Client Manager role at Gallagher is a dynamic position that requires exceptional client service and relationship-building skills. As a key member of our team, you will be responsible for delivering high-quality service to internal and external clients, driving business growth, and fostering a culture of performance and continuous...

  • Senior Tax Manager

    1 day ago

    Glendale, United States JLK Rosenberger LLP Full time

    Unlock Your Potential: Senior Tax Manager Position Open for Qualified Candidates Location: Glendale, CA, US Type: Full-time Industry: Accounting and Financial Services Welcome to JLK Rosenberger: Where Careers Skyrocket! Are you eager to dive into the professional world? Are you aspiring to leave a mark? Join us at JLK Rosenberger, a growing CPA firm,...

  • Caregiver for Seniors in Studio City

    6 days ago

    Glendale, Arizona, United States Senior Helpers - Studio City Full time

    Job OverviewWe are seeking a compassionate and reliable caregiver to provide in-home support to seniors in the Studio City area. As a caregiver with Senior Helpers, you will have the opportunity to make a positive impact on the lives of our clients.This is a permanent position offering competitive pay rates of $18-$20 per hour, flexible scheduling,...

  • Senior Account Management Executive

    2 weeks ago

    Glendale, California, United States Gallagher Full time

    Join Our TeamWe are seeking a highly motivated and experienced Senior Client Manager to join our team. As a key member of our team, you will be responsible for delivering high-quality service to internal and external clients, driving business growth, and fostering a culture of performance and continuous improvement.About the RoleThis role is an excellent...

  • Branch Director of Client Experience

    3 weeks ago

    Glendale, California, United States Gallagher Full time

    About UsGallagher is a leading provider of insurance and risk management solutions. We are committed to delivering exceptional client service and building long-term relationships with our clients.Job DescriptionThe Senior Client Manager role is a critical part of our team, requiring strong client service and relationship-building skills. The successful...

  • Senior Caregiver in Glendale

    1 month ago

    Glendale, Arizona, United States Glen Park Senior Living Full time

    Glen Park Senior Living seeks a compassionate and skilled Caregiver to provide exceptional care for our residents. With a strong focus on dignity, patience, and respect, this role is ideal for individuals who thrive in supportive environments.As a Caregiver at Glen Park Senior Living, you will be responsible for assisting residents with activities of daily...

  • Client Relationship Manager

    1 month ago

    Glendale, California, United States JBCStyle Full time

    Job Overview:We are seeking a skilled Client Relationship Manager to join our team at JBCStyle. As a key member of our staff, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and exceeded.Key Responsibilities:Maintain an accurate and up-to-date client list, including contact information...

  • Senior Project Manager Position

    1 week ago

    Glendale, Arizona, United States Qwerkz Full time

    Job Description:We are seeking an experienced Senior Project Manager to lead complex projects from conception to execution, ensuring client satisfaction and bringing expertise in business development to secure new opportunities. This role is ideal for a driven and seasoned civil engineer with a passion for project management, leadership skills, and business...

  • Senior Marketing Specialist

    1 month ago

    Glendale, California, United States Glen Park Senior Living Full time

    About the RoleWe are seeking a seasoned marketing professional to join our team as a Senior Marketing Specialist at Glen Park Senior Living. As a key member of our sales team, you will be responsible for driving occupancy levels and meeting monthly benchmarks.Key ResponsibilitiesAchieve maximum occupancy levels and meet monthly targets through effective lead...

  • Client Service Manager Lead

    2 weeks ago

    Glendale, California, United States Gallagher Full time

    About the RoleThe Branch Client Service Manager III is a key position at Gallagher, accountable for delivering exceptional service to internal and external clients through day-to-day account management.This role consistently meets or exceeds CSO revenue benchmark expectations by building strong relationships with existing clients and providing ongoing...

  • Senior Business Development Manager

    1 month ago

    Glendale, California, United States Genesis Resources Full time

    We are Genesis Resources, one of the largest and fastest growing commercial insurance agencies in the United States. Our client is seeking a skilled Senior Business Development Manager to support their growth across different technical industries throughout the Southwest Territory.About Genesis ResourcesOur company has a strong technology foundation,...

  • Client Manager Small Business

    7 months ago

    Glendale, United States Gallagher Full time

    Introduction: Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock...

  • Senior Construction Manager

    7 days ago

    Glendale, Arizona, United States IntelliPro Group Inc. Full time

    About the JobWe are searching for an experienced Senior Construction Manager to join our team at IntelliPro Group Inc. As a senior manager, you will play a key role in overseeing the construction process, ensuring projects are completed on time, within budget, and to the highest quality standards.You will be responsible for managing project schedules,...

  • Resident Support Worker in Senior Living Community

    1 week ago

    Glendale, Arizona, United States Glen Park Senior Living Full time

    Resident Support Worker Wanted:Glen Park Senior Living is seeking a dedicated and empathetic individual to join our team as a Resident Support Worker in our senior living community. This is an excellent opportunity for those who want to make a positive impact on the lives of seniors and their families.The successful candidate will have excellent...

  • Caregiver

    1 day ago

    Glendale, United States Senior Helpers Full time

    Caregiving Is Our Passion At Senior Helpers of West San Gabriel Valley, we provide care and comfort at home to seniors. Each of us is a caregiver at heart. Every team member contributes to our mission of providing exceptional in-home care every day. We are  proud to be part of a franchise system that is the first and only national in-home care provider to...