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Ticketing Senior Account Executive
4 weeks ago
Key Responsibilities:
• Strategic Leadership: Develop and execute strategic plans to increase ticket sales, primarily season tickets, group sales, and premium experience options. Align ticketing strategies with the club's overall business goals alongside our VP of Ticket Operations and Director of Ticketing. Assist in ticketing strategy development and year over year performance analysis.
• Revenue Generation: Drive ticket sales and revenue growth through innovative pricing strategies, promotions, and sales campaigns. Explore dynamic pricing models and other revenue optimization techniques. Coordinate with VP of Ticket Operations on large group and corporate ticket sales deployment and execution.
• Market Analysis: Conduct market research to understand the local demographic, purchasing behaviors, and competitive landscape. Use insights to inform ticketing strategies and marketing efforts. Assist VP of Ticket Operations in developing new go to market strategies based on financial and performance analysis.
• Customer Experience: Enhance the fan experience by ensuring seamless ticket purchasing processes, excellent customer service, and engagement initiatives. Implement feedback mechanisms to continuously improve customer satisfaction. Develop long standing relationships with key buyers and large accounts.
• Partnerships and Collaborations: Work closely with operations, marketing, community relations, and corporate partnerships teams to create integrated campaigns that drive ticket sales. Establish and maintain relationships with key stakeholders and partners.
• Technology and Innovation: Stay updated with the latest ticketing technologies and industry trends. Implement new tools and platforms to streamline operations and enhance the ticket purchasing experience.
• Data Analysis and Reporting: Utilize data analytics to track sales performance, generate reports, and make data-driven decisions. Present insights and recommendations to the executive team.
Qualifications:
• Bachelor's (or higher) degree in Business, Marketing, Sports Management, or a related field
• Minimum of 4 years of experience in sports specific ticketing
• Proven track record of developing and executing successful ticket sales strategies
• Excellent analytical and problem-solving abilities
• Proficient in ticketing software, preferably SeatGeek, and CRM systems, preferably HubSpot
• Exceptional communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Passion for sports and understanding of the soccer industry is a plus
Benefits:
• Salary with no commission cap.
• Comprehensive health, dental, and vision insurance.
• Competitive paid time off and holidays.
• Professional development opportunities and role elevation year over year.
• Access to exclusive team events, matches and sports network.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:
- How many years of ticketing experience do you have?
- Are you able to relocate? If so, when are you available?
- Have you previously worked in sports?
- Are you driven by a commission based position?
- If all things were aligned, what is your ideal start date?
