Account Manager

Job TitleGenerates revenue growth by utilizing a consultative selling approach in the retention of current WM customers. Manages existing business relationships in order to achieve budgeted sales goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing contract agreements from previously non-contracted customers. The Account Manager will "save, secure, and convert" by handling all customer cancellation requests, providing ongoing education of contract details to existing customers, and by obtaining customer contract commitments during face-to-face interactions. All escalations for customer service within the defined territory will be resolved through this position.Essential Duties and Responsibilities:Managing business to business sales relationships.Developing detailed proposals encompassing multiple services.Researching aspects of the waste and environmental services business.Attending conferences/symposiums as a means of networking and staying current with industry-and market-related information.Assignment management.Building trusting relationships.Providing high-impact communication.Able to identify pertinent Local, County, State, and/or Federal government regulations.Responsible for prospecting and closing to achieve budgeted sales goals by developing and implementing sound selling strategies that ensure revenue growth by selling to new customers only.Manage prospects by developing sound marketing plans and maintaining key information in the prospect database.Reduces lost major accounts by diffusing cancellation requests. Meets or exceeds sales call activity goals for proactive account retention.Increases revenue and profitability by executing sound plans on retention calls to improve the customers' service and/or profitability.Matches WM services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other WM business opportunities, referring internally as appropriate.Effectively use WM sales productivity software tools (i.e. Prospect and Customer Database, Proposal Program, Pricing Tools, etc.).Proposes customer solutions that are compliant with appropriate local, state and federal regulations.Devising sales approaches and solutions.Marshalling resources.Sales negotiation.Sales opportunity analysis.Qualifications:The requirements listed below are representative of the qualifications necessary to perform the job.Education: Bachelor's Degree (accredited) or in lieu of degree, High School Diploma or GED (accredited) and 4-years of relevant work experience.Experience: 1 year of relevant work experience in direct business-to-business sales, and phone-based business-to-business prospecting resulting in successfully obtaining customer appointments (in addition to education requirement) required.20 hours of training with Resource Conservation and Recovery Act (RCRA)Certifications: WM CRAInvolved in one or more of the following: U.S. Green Build Council (USGBC), American Institute of Architects (AIA), Associated General Contractors of America (AGC), Building Owners and Managers Association (BOMA), or National Association of Home Builders.Other Knowledge, Skills or Abilities Required:Comprehensive understanding of construction industry (phases, materials, waste, etc).Techniques for identifying and managing new business opportunities.Techniques for identifying and responding to objections.Techniques for bypassing "Gatekeepers".Understands the competitive landscape in the local area.Understands "Green" influences and sustainability.Analyze and solve problems.Conduct formal presentations.Able to design customized solutions that address more than just waste services.Excellent business and communication skills.Understands how to calculate price and amounts such as discounts.Basic software and web-based applications.Active Learning.Sales Disposition.Motivational Fit.Sustainability.Work Environment:Physical Requirements Category: Office and Administrative Support.Benefits:At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.