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Seasonal (June-Aug) Ticket & Customer Service Representative
1 month ago
About Drum Corps International (DCI):Drum Corps International is a nonprofit organization dedicated to the development of youth through the arts. As Marching Music's Major League™, DCI showcases live performances and nationally broadcast events that entertain millions and foster artistic expression and educational growth.
Position Overview:The Seasonal Ticket & Customer Service Representative will travel to various locations nationwide (from June through August), providing exceptional customer support at the box office and entry gates during DCI events. This role requires a motivated individual with strong customer service experience, ready to engage with attendees and assist with ticket sales.
Key Responsibilities:
- Arrive promptly at designated box office locations to assist with preparation for ticket sales.
- Facilitate event walk-up sales and respond to customer inquiries.
- Assist customers in selecting the best seats within their preferred price range.
- Troubleshoot mobile ticket access issues for customers.
- Resolve customer conflicts with support from the On-site Ticket Office Manager.
- Address customer concerns, requests, and complaints courteously and efficiently.
- Maintain a positive attitude and a genuine interest in helping others.
- Foster a customer-centric environment within the box office, prioritizing safety, quality, and sales promotion.
- Perform additional duties as needed.
Experience and Qualifications:
- Previous customer service experience required; box office experience preferred.
- Willingness to travel for 3-5 consecutive days.
- Highly motivated self-starter with strong verbal communication skills.
- Ability to work hands-on and engage with both customers and staff.
- High school diploma required.
Additional Information:
- Seasonal position from late June through mid-August, with required training throughout the winter and spring (virtual options available).
- Candidates must pass a clear background check (cost covered by DCI).
- Sexual Abuse Prevention Certification Training is required (cost covered by DCI).
- Compensation: $250 per event (before taxes).
- Travel and hotel expenses covered by DCI.
- Four complimentary tickets to various DCI-operated events.
- Potential for growth to On-Site Ticket Office Manager.
Job Questions:
- This is a part-time position in the summer which required travel to various DCI operated events. Do you have availability in June, July and August?
