Operations Manager

2 weeks ago

Alpharetta, United States LHH Full time

One of our clients is looking for an Operations Manager to drive the manufacturing operations of one of their largest production facilities. The ideal candidate will have a strong background in building supplies manufacturing and a proven track record of successful leadership. The Operations Manager will be responsible for managing all facets of the Operations team in a manner which creates and promotes a positive culture, and results in a high level of customer satisfaction while assuring company profitability. This position will also manage the following functions – safety, customer service, assembly, warehousing, delivery, installation, warranty/service, purchasing, quality, fleet management, and inventory control. This role is responsible for employee morale, hiring, termination, coaching and personnel development.


Responsibilities

  • Create a positive, disciplined culture that promotes outstanding customer service through excellent execution
  • Oversee all facets of Operations Management including customer service, scheduling, warehouse activities, inventory control, purchasing, product assembly, delivery, installation, and quality control
  • Responsible for personnel development of three direct reports and their respective teams
  • Responsible for managing the branch within operating budgets
  • Work closely with the sales and design team to address issues and concerns
  • Implement and oversee processes and controls to assure a very high level of execution
  • Maintain safe work environment that exceed OSHA standards
  • Thrive in a fast-paced work environment


Job Competencies

  • Impeccable attention, sense of urgency, and follow-up ability
  • Exceptional interpersonal and communication skills
  • Strong Customer Service Mentality
  • Excellent leadership and decision-making skills
  • Experience working with an ERP system in a manufacturing and service environment
  • Strategic thinker with the ability to multi-task while delivering objectives and striving for excellence
  • Results oriented and deadline driven
  • Independent thinker who works effectively in a fast-paced service organization


Requirements

  • 10+ years of experience encompassing experience as an Operations Manager and potentially Field Service Management
  • Bachelors Degree
  • Extensive knowledge of the residential construction industry, it’s major players in the Atlanta metro, and the trends there-in
  • Extensive knowledge of building materials products and manufacturing processes within specific subsectors of the industry
  • Proven experience working with various business systems including ERP systems
  • Deep knowledge of Inventory Control and Production Planning systems
  • Demonstrated success in applying lean manufacturing and CI opportunities throughout a manufacturing career
  • Detail oriented and competitive
  • Proven ability to develop positive relationships with employees at all levels of the organization as well as with customers
  • Proven experience with conflict resolution

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