Salesforce Service Cloud Architect

2 weeks ago

Dallas, United States Purple Drive Full time

Job Overview We are looking for a Salesforce Service Cloud Architect who can design and deliver scalable, high-performing, and secure solutions on the Salesforce platform. This role is purely technical and solution-oriented with no people management responsibilities. The architect will work closely with business stakeholders, functional consultants, and developers to translate business needs into effective Salesforce Service Cloud solutions. Key Responsibilities Define and own the end-to-end architecture of Salesforce Service Cloud implementations. Translate complex business requirements into scalable, reliable, and secure Salesforce solutions. Provide hands-on technical expertise in Service Cloud features (Case Management, Omni-Channel, CTI, Knowledge, etc.). Design integration patterns with external systems using REST, SOAP, and middleware (MuleSoft, Boomi, etc.). Ensure solutions comply with Salesforce best practices, governor limits, and security model. Review technical designs, provide guidance to developers, and ensure high code quality. Lead technical workshops and collaborate with cross-functional teams to align architecture with business goals. Oversee deployment strategies and CI/CD pipeline setup for Salesforce projects. Mandatory Skills 8+ years of Salesforce experience, with deep Service Cloud expertise. Strong knowledge of Apex, LWC, Visualforce, SOQL, and Salesforce APIs. Solid understanding of Salesforce data model, sharing/security model, and governor limits. Proven experience in Service Cloud implementations at scale. Hands-on experience with integration patterns and middleware platforms. Knowledge of Salesforce DevOps and release management tools (Copado, Gearset, Jenkins, Git). Preferred Skills Salesforce Service Cloud Consultant and Application Architect/System Architect certifications. Experience with Einstein AI, Chatbots, and Salesforce automation features. Knowledge of Agile/Scrum methodologies.

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