Salesforce Service Cloud Tech Lead

4 weeks ago

Dallas, United States Damco Solutions Full time

Salesforce Service Cloud Tech Lead - Local candidates only Location: Dallas, TX Rates - $82/hr TCS Key Responsibilities: Lead the technical design, configuration, and implementation of Salesforce Service Cloud solutions. Translate business requirements into scalable and efficient technical solutions using Salesforce best practices. Oversee and guide a team of Salesforce developers and administrators. Design and implement automation using Flows, Process Builder, and Apex. Implement features like Case Management, Knowledge Articles, Live Agent, Omni-Channel, and Service Console. Develop custom components using Apex, Lightning Web Components (LWC), and Visualforce. Ensure code quality through peer code reviews, CI/CD pipeline usage, and test coverage. Integrate Salesforce with external systems using REST/SOAP APIs, middleware (e.g., MuleSoft), or third-party tools. Work closely with QA, Product Owners, and Business Analysts during Agile development cycles. Provide level 3 technical support and guidance on Service Cloud features and limitations. Required Skills & Qualifications: Bachelor's or Master's degree in Computer Science, Engineering, or a related field. 8+ years of Salesforce experience with 3+ years focused on Service Cloud. Proven experience in leading technical Salesforce teams. Strong experience with Apex, LWC, SOQL, and Salesforce APIs. Experience with Omni-Channel, Live Agent, Chatbots, and Case Escalation. Strong understanding of Salesforce security model, sharing rules, and data model. Knowledge of DevOps tools like Copado, Gearset, or Bitbucket pipelines. Salesforce Certifications preferred: Salesforce Certified Service Cloud Consultant (required) Salesforce Platform Developer I/II Salesforce Application Architect (optional but preferred)

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