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Quality Manager

4 months ago

Winter Haven, United States BayCare Health System Full time

Join the team that is revolutionizing health care – BayCare Health System

Launch a rewarding career at BayCare Health System, where innovation and dedication to excellence are transforming healthcare. Our expansive network includes 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and numerous committed physicians. With a team of over 30,000 members, BayCare promotes a progressive philosophy anchored in trust, dignity, respect, responsibility, and clinical excellence. We are actively seeking a dynamic, customer-focused professional to become our latest Manager Quality at Winter Haven and Winter Haven Women's Hospital.


Position details:

  • Title: Quality Manager
  • Facility: Winter Haven Hospital and Winter Haven Women's Hospital
  • Location: Winter Haven, Florida
  • Status: Full time, salary
  • Shift Hours: 8:00 AM - 4:30 PM
  • Weekend Work: Occasional

When you become a BayCare leader, we support your personal and professional growth by offering a range of benefits, educational opportunities and a healthy work-life balance:

  • Benefits (Health, Dental, Vision)
  • Paid time off
  • Tuition reimbursement
  • 401k match and additional yearly contribution
  • Yearly performance appraisals and team award bonus
  • Community discounts and more


AND the Chance to be part of an amazing team and a great place to work

Founded in 1926, Winter Haven Hospital has an outstanding reputation for superior, patient-centered care. Our mission statement is "to improve the health of the people we serve, by providing the highest quality and most effective care and services - and to return value to the people in our communities." By upholding this standard of excellence in all that we do, we are able to provide patients throughout central Florida with customized, state-of-the-art treatments in a comfortable environment.

Winter Haven Women's Hospital is the area's premier health care facility dedicated to the unique needs of women and newborns. We offer the best of two worlds – a state-of-the-art hospital equipped with the latest medical technology and a comforting, family-centered environment.


Quality Manager key responsibilities:

  • Accounts for the integrity and effectiveness of the quality improvement and patient safety program at their assigned hospital(s).
  • Works closely with other BayCare Quality Managers to ensure organization-wide sharing, deployment and alignment of best practice processes to drive, achieve and sustain clinical excellence goals.
  • Collaborates with physicians and all levels of leadership to ensure effective performance improvement initiatives are implemented to continuously improve and sustain the quality of care and services provided.
  • Ensures integrity in the cadence of accountability for areas of responsibility, holding self and direct reports accountable for goal achievement.
  • Provides leadership and guidance to hospital leaders, using data driven methodologies to address and resolve top opportunities for improvement.
  • Uses Lean and/or six sigma methodologies when designing and deploying performance improvement processes.
  • Evaluates performance and professional development of direct reports and holds self and team accountable for the development and achievement of measurable performance goals.
  • Functions as co-owner of regulatory related activity with their Regional Accreditation and Compliance Manager (responding to Agency for Health Care Administration (AHCA) complaint surveys, leading/supporting The Joint Commission Accreditation Surveys and evidence of standard compliance action planning and participating in oversight of local facility ongoing readiness activities).


Required certification and licensure:

  • RN (Registered Nurse) or Clinical License
  • Certified Professional in Healthcare Quality (CPHQ) within 5 years of hire
  • Preferred: Lean Leader certification


Education:

  • Required: Bachelor’s in related field
  • Preferred: Master’s Nursing, Hospital Administration, or Master’s in Business Administration


Required experience:

  • 5 years in Acute Care reflective of the hospital's patient population
  • 3 years in Quality or performance improvement
  • 3 years in a lead/supervisory/charge role in a related field


BayCare Health System is an Equal Opportunity Employer committed to fostering diversity in the workplace. We encourage veterans and disabled individuals to apply and become part of our exceptional team.