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General Manager
3 months ago
FRAME is a Californian fashion brand established in 2012 by Erik Torstensson and Jens Grede.
Born and raised in Los Angeles, FRAME embodies signature tailoring, luxury leather, and quality cashmere, ensuring a combination of timeless perspective on everyday chic outfitting through an effortless foundational denim wardrobe.
Since the brand’s inception, FRAME has brought Californian modernity with European influence through its renowned ready-to-wear collections, uncompromising quality, and coveted denim essentials.
Today, FRAME is recognized globally with 14 stores in North America and 1 store in London. FRAME is sold through its own retail stores and e-commerce as well as through leading department stores and boutiques worldwide.
General Manager Role Overview:
Reporting to the Director of Stores, the General Manager will be directly responsible for the overall management and success of all store employees of the FRAME Flagship store location in New York.
Responsibilities:
- Represents the brand and ensures team members are embodying brand spirit in all interactions with customers and peers.
- Responsible for the success and results within all areas of the store.
- Ensures store is operating in a fiscally responsible manner and with integrity.
- Demonstrates product knowledge and passes on this knowledge to the sales staff.
- Formally and informally conducts market research and competitor analysis.
- Ensures all employees provide excellent customer service and experience at all times.
- Develops and motivates Retail Associates to meet store goals.
- Leads team through changes and challenges.
- Identifies, creates and manages the execution of all store business plans that drive performance results and maximizes business opportunities.
- Monitors daily, weekly, and monthly sales goals of each team member and provides regular feedback, coaching and counseling on performance.
- Builds customer loyalty through in store experience.
- Works closely with buying teams to advise on product assortment and displays based on customer demographics/market.
- Leads the recruitment, onboarding, training and development of all staff.
- Works with the HR Manager to process all new hire paperwork, status changes, departures, etc.
- Educates and follows company policies and procedures including store safety standards, back of house standards, stock, sales and HR policies.
- Builds and maintains good communication with corporate team members.
- Creates store schedule ensuring adequate floor coverage at all times and approves all hours for payroll processing.
- Ensures cash handling and register procedures are maintained and executed accurately at all times.
Skills & Qualifications:
- Must have a minimum of 5 years specialty Retail Management experience.
- Experience working in a commissioned based sales environment.
- Ability to drive sales and grow business.
- Experience motivating, leading and developing a team.
- Luxury or contemporary management experience preferred.
- Ability to prioritize and multitask.
- Passionate about customer service and selling.
- Solution oriented with a strong business acumen and corporate exposure.
