Customer Service Manager

1 week ago


Augusta, United States All Ways Caring HomeCare Full time


CUSTOMER SERVICE MANAGER

Job Locations

US-GA-AUGUSTA

Requisition ID

Line of Business:

All Ways Caring HomeCare

Pay Min

USD $17.10/Hr.

Pay Max

USD $17.10/Hr.

Our Company

All Ways Caring HomeCare



Overview

Who we are looking for:

The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

  • Seeking a self-motivated professional with prior scheduling and management or supervisory experience
  • An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
  • A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
  • An experienced communicator and problem solver who is well-organized

What you will receive:

  • Great company culture
  • Competitive pay with daily pay options available
  • Tuition reimbursement and campus partnerships
  • Flexible work schedules close to home
  • Retention and referral bonuses
  • Benefits, Supplemental Plans, EAP, and 401K participation
  • Career growth and development opportunities


External Job Description

What you will do:

Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.

Responsibilities include, but not limited to:

  • Oversee quality care and overall client satisfaction
  • Supervise and provide guidance to the Caregivers who provide direct care to the clients served
  • Manage employee scheduling, identify problem situations, and implement proactive solutions
  • Maintain strong and positive relationships with referral partners, payor sources, and clients
  • Ensure proper documentation and record-keeping
  • Conduct periodic home visits and safety checks


Qualifications

What you will need:

  • Associate or bachelor‘s degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
  • Accountable, reliable, and ability to work independently with good judgement
  • Valid driver‘s license and auto insurance
  • Effective verbal and written communication
  • Excellent customer service skills


About our Line of Business

All Ways Caring HomeCare delivers quality, compassionate and highly individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy and independence. Whether recovering from illness, injury or surgery, living with a chronic disability or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer‘s/dementia care, respite care and other programs. For more information, please visit www.AllWaysCaring.com. Follow us on Facebook and LinkedIn.



Additional Job Information

At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day Here are some benefits:

  • Great company culture
  • Competitive pay with daily pay options available
  • Tuition reimbursement and campus partnerships
  • Retention and referral bonuses. Work with your friends
  • Benefits, Supplemental Plans, EAP, and 401K participation
  • Career growth and development opportunities


Salary Range

USD $17.10 / Hour



  • Augusta, Maine, United States Workoo Technologies Full time

    About the Role at Workoo TechnologiesJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team as a Remote Support Specialist. As a key member of our customer success team, you will be responsible for delivering exceptional service to our customers by addressing their queries, resolving issues, and maintaining in-depth...


  • Augusta, Maine, United States Border Equipment Full time

    Job Summary">We are seeking a Customer Service Coordinator to provide leadership in motivating, managing and evaluating Service Technicians. This role will coordinate activities with other departments to best serve the needs of customers.">About Border Equipment">At Border Equipment, we value excellent customer service skills and technical knowledge. Our...


  • Augusta, Maine, United States Burlington Full time

    About the RoleBurlington Stores, Inc. is seeking a motivated Customer Service Representative to join our sales team. As a Seasonal Cashier Associate, you will play a vital role in providing top-notch customer service and ensuring a seamless shopping experience. Key responsibilities include operating cash registers, handling customer inquiries, and performing...


  • Augusta, United States RATP Dev USA Full time

    RATP Dev USA - Your future. Our destination. Mission This position will work to deliver the day-to-day customer service objectives and passenger trip reservations. The duties include daily communication and interaction with ADA passengers and dispatch/schedulers. The position will perform back up duties to the dispatch/schedulers and customer service. The...


  • Augusta, United States RATP Dev USA Full time

    DescriptionJob Summary This position will work to deliver the day-to-day customer service objectives and passenger trip reservations. The duties include daily communication and interaction with ADA passengers and dispatch/schedulers. The position will perform back up duties to the dispatch/schedulers and customer service. The position must be organized and...


  • Augusta, United States Rusty Lantern Market Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. About the Organization Rusty Lantern Market operates...


  • Augusta, United States Rusty Lantern Market Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. About the Organization Rusty Lantern Market operates...


  • Augusta, United States Rusty Lantern Market Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. About the Organization Rusty Lantern Market operates...


  • Augusta, Maine, United States Carole Fabrics Full time

    Unlock Your Career Potential with Carole FabricsWe are a leading manufacturer of window coverings and architectural products, driven by innovation and a commitment to excellence. With over 100 years of history, we've defined our industry with proprietary products that deliver revolutionary style and functionality.Our company culture prioritizes internal...


  • Augusta, Georgia, United States Chico's FAS, Inc. Full time

    As a Customer Service Specialist at Chico's FAS, Inc., you will play a vital role in delivering exceptional customer experiences and supporting a sales culture focused on customer obsession.Job SummaryThe ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and demonstrate a passion for providing...


  • Augusta, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 307454_external_USA-GA-Augusta Address: USA-GA-Augusta-2803 Wrightsboro Road Store Code: Store 02860 Front End (7238585) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...


  • Augusta, United States BRUCE HENRY PROPERTIES LLC Full time

    Job Type Full-time Description The Shipping and Receiving Team Lead is responsible for ensuring the on-time delivery of cases and providing exceptional customer service to all Bonadent customers. Building the company brand of being recognized as Anterior & Complex Case Specialists is always the primary consideration. The Team Lead will oversee the day-to-day...


  • Augusta, United States U-Haul Full time

    Location: 1589 Broad St, Augusta, Georgia 30904 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...


  • Augusta, United States U-Haul Full time

    Location: 1647 Gordon Hwy, Augusta, Georgia 30906 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...


  • Augusta, United States U-Haul Full time

    Location: 47 Western Ave, Augusta, Maine 04330 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...


  • Augusta, Maine, United States VIMO INC Full time

    About VIMO INCVIMO INC is a pioneer in providing innovative solutions for health insurance enrollments, empowering millions of consumers to make informed decisions.Essential ResponsibilitiesInbound and outbound calls to deliver an exceptional customer experienceManage customer accounts and provide technical supportApplication data entry and online chat...


  • Augusta, Maine, United States Ocean State Job Lot Full time

    Job Summary:We are seeking a skilled Customer Service and Merchandising Specialist to join our team at Ocean State Job Lot. As a key member of our store team, you will be responsible for creating a positive and engaging customer experience, handling customer service inquiries, processing complex point-of-sale transactions, and ensuring the smooth operation...


  • Augusta, United States JobsRUs.com Full time

    JobsRUs.com. is seeking to hire a Customer Service Representative for our client in Augusta, ME! Benefits Available! Weekly Pay! 19.00 per hour DESCRIPTION As a Customer Service Associate, you will be a key member of the sales support team and the first point of contact for customers. You will assist with orders, answer product inquiries, and resolve issues,...


  • Augusta, United States Timber Products Co. Full time

    The Customer Service Representative is responsible for providing creative solutions to meet customers' needs, internal and external. This position is also responsible for securing and assigning freight to maximize productivity and profitability. MAJO Customer Service Representative, Customer Service, Representative, Transportation, Manufacturing, Retail


  • Augusta, United States JobsRUs.com Full time

    JobsRUs.com. is seeking to hire a Customer Service Representative for our client in Augusta ME! Benefits Available! Weekly Pay! Augusta, Maine 17.50 per hour Sunday 10 AM to 5 PM, Monday to Thursday 8 AM to 5 PM Job Overview As a Customer Service Representative, you will play a key role in ensuring customer satisfaction by providing support, resolving...