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Customer Service Representative

2 months ago

Augusta, United States RATP Dev USA Full time

RATP Dev USA - Your future. Our destination.
Mission

This position will work to deliver the day-to-day customer service objectives and passenger trip reservations. The duties include daily communication and interaction with ADA passengers and dispatch/schedulers. The position will perform back up duties to the dispatch/schedulers and customer service. The position must be organized and conduct activities to assure accurate and timely trip bookings that drive a safe, on-time and cost-effective operating performance.
Profile

Job Responsibilities

  • Answer passenger calls regarding passenger trip reservations, cancellations and general questions pertaining to transportation services.
  • Complete data entry tasks
  • Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
  • Provide dispatch/scheduling when required.
  • Communicate passenger trip changes in a timely manner to scheduling, dispatch, or vehicle operators.
  • Maintain accurate records and appropriate filing systems.
  • Communicate effectively with management staff regarding scheduling or passenger issues.
  • Ability to handle multiple tasks accurately and effectively.
  • Provide excellent customer service to passengers, dispatch/schedulers and management staff.
  • Professional telephone demeanor and office appearance
  • Other related duties as assigned.
Education and Experience
  • Minimum two (2) years of reservations or clerical experience in a customer service environment
  • High School diploma or above
Knowledge/Skills/Abilities
  • Familiarity with the Americans with Disabilities Act (ADA) of 1990 Laws and Procedures
  • Familiarity with computer technology related to demand response transportation service.
  • Considerable knowledge of modern office equipment, office procedures and computer operations
  • Skilled interpersonal relations and customer service
  • Skilled in communication (verbal and written) and decision-making.
  • Skilled in operating a computer, telephone system, standard office equipment and file management.
  • Ability to work in a fast-paced environment.
  • Ability to ensure a high degree of accuracy for trip reservations.
  • Ability to be sensitive and respectful to a diverse group of individuals, including the elderly and persons of disability.
  • Ability to maintain an excellent attendance record.
  • Ability to speak clearly and understand English, bilingual a plus.

Schedule:

10:30 to 6:30, must work Saturdays

Pay Rate $15.40

We are an Equal Opportunity Employer & We Welcome Diversity to our Teams

Skills

Agent

Customer Service

Communication Skills
A message from the General Manager

Augusta Transit operates nine (9) Fixed Routes, ADA Paratransit van service, Richmond County rural van service and soon to come, Microtransit van service. Come join our Vibrant Team of Transit Professionals and enjoy the Beautiful City of Augusta, Georgia's "Garden City."

Cornell Mack

General Manager

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