Customer Service Advocate

4 days ago


Augusta, Maine, United States VIMO INC Full time

About VIMO INC

VIMO INC is a pioneer in providing innovative solutions for health insurance enrollments, empowering millions of consumers to make informed decisions.

Essential Responsibilities

  • Inbound and outbound calls to deliver an exceptional customer experience
  • Manage customer accounts and provide technical support
  • Application data entry and online chat inquiries as assigned

Requirements

  • High level of professionalism and excellent verbal and written communication skills
  • Moderate to Advanced computer skills and high level of comfort learning new technology
  • Dedicated, private, and secure workspace with a personal laptop or desktop computer required during the training period
  • Commitment to full attendance during the 3-week training period and completion of a background check and health screening
  • Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required; NOT Compatible: Mobile Internet Service Providers and Satellite

Benefits

  • Paid training and full-time, seasonal temp-to-permanent roles
  • Performance and attendance-based incentives, in addition to the base pay
  • The convenience of working from home and collaborative and supportive team environment
  • 401K match, Individual Coverage HRA (ICHRA), and Paid Time Off (PTO)


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