UM Administration Coordinator

Join Our Caring CommunityBecome a part of our caring community and help us put health first. The UM Administration Coordinator provides clerical support for the department. This role partners with leadership, Medical Directors, Nurses and with other team members. Achieve your best at Humana. Join UsThe UM Administration Coordinator provides non-clinical support for the policies and procedures ensuring best and most appropriate treatment, care or services for members utilizing Home Health and Skilled Nursing Facility services. This team sits in the Home Solutions organization and contributes to the Value-Based segment partnering with CenterWell and Onehome.Responsibilities include:Manages NLP's for chart reviews for the nursing team.Builds and pends authorizations for review.Responsible for inbound and outbound calls to engage providers and members to verify clinical information/discharge date and admission status throughout the day.Documents calls and attaches clinical information received.Requests clinical information from providers/facilities.Creates and sends out written correspondence.Creates and distributes determination letters.Collaborates with multiple roles/departments/providers/team members.REMINDER: ATTACH A COPY OF YOUR RESUMEIn addition to being a great place to work, Humana also offers industry leading benefits for all employees, starting your FIRST day of employment. Benefits include:Medical BenefitsDental BenefitsVision BenefitsHealth Savings AccountsFlex Spending AccountsLife Insurance401(k)PTO including 8 paid holidays, one personal holiday, one day of volunteer time off, 23 days of annual PTO, parental leave, caregiving leave, and weekly well-being timeAnd moreUse your skills to make an impactRequired Qualifications:1+ years experience working in an administrative support capacityPrior professional experience of Microsoft Word, Outlook and Excel with the ability to type and enter data accuratelyAbility to quickly learn new systems (proficient to advanced)Preferred Qualifications:Experience with Utilization Review and/or Prior Authorization, preferably within a managed care organizationProficient utilizing electronic medical record and documentation programsProficient and/or experience with medical terminology and/or ICD-10 codesPrior member service or customer service telephone experience desiredExperience with SNF and/or Home HealthPrior experience with CGX, SRO and HCHBPrior experience in a metric driven environmentPrior experience in the healthcare industryAdditional Information:Remote position with possibility of flexible working hours Monday to Friday between 8am and 8pm EST (8 paid hours per business day)Overtime available based upon business needsWeekend and/or holiday work possible for this roleWork at Home/Remote Requirements:To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended to support Humana applications, per associate.Wireless, Wired Cable or DSL connection is suggested.Satellite, cellular and microwave connection can be used only if they provide an optimal connection for associates.Humana will not pay for or reimburse Home or Hybrid Home/Office associates for any portion of the cost of their self-provided internet service, with the exception of associates who live or work from Home in the state of California, Illinois, Montana, or South Dakota. Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA informationOur Hiring Process:As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called HireVue. HireVue Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you. If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in a pre-recorded Voice, Text Messaging and/or Video interview. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.Scheduled Weekly Hours: 40Pay Range: $40,000 - $52,300 per yearApplication Deadline: 12-05-2025About Us:Humana Inc. (NYSE: HUM) is committed to putting health first for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.Equal Opportunity Employer:It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.