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Insurance Customer Service Representative

1 month ago

Belleville, Illinois, United States State Farm Insurance Full time
Job Summary: We are seeking a highly skilled and customer-focused Insurance Customer Service Representative to join our team at State Farm Insurance. As an Office Representative, you will be responsible for providing exceptional customer service by answering inquiries and resolving issues related to insurance policies. Your primary goal will be to ensure that our customers receive the best possible service and support throughout their insurance journey.

Key Responsibilities:

* Assist customers with their insurance needs and provide personalized support
* Process insurance policy changes and updates in a timely and accurate manner
* Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues
* Maintain accurate and organized customer files, ensuring that all information is up-to-date and secure
* Prepare and process insurance quotes and applications, working closely with customers to understand their needs
* Collaborate with team members to achieve office goals and objectives
* Promote and cross-sell insurance products and services to customers
* Handle policy renewals and cancellations, ensuring that all necessary steps are taken
* Assist with claims processing and follow-up, working closely with customers and internal stakeholders

Requirements:

* High school diploma or equivalent required
* 1-2 years of experience in customer service or a related field
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong problem-solving skills and attention to detail
* Ability to maintain confidentiality and handle sensitive information

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Apply Now: