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Technical Writer
3 months ago
***Must be USC or GC***
Job Details:
Title: Technical Writer
Contract: 6 months (possible extension)
Pay Rate: $70 - $78/hr. on W2
Location: Santa Clara, CA (Onsite).
Note: Before proceeding with an interview, hiring team will shortlist candidates for a Writing Test
Project Description:
- This role involves collaborating with experts to develop articles, guides, and comprehensive documentation for client's products and services. You will report to the Performance, Education, and Knowledge (PEAK) team within the global Customer Experience (CX) organization.
- These contractors will play a crucial role in supporting our Knowledge Architect and the broader team by:
- Assisting with the cleanup and maturation of content within the DITA framework.
- Managing the influx of content requests to ensure timely and accurate documentation.
- Performing content audits and updates to align with our new structured content standards.
- Supporting ongoing post-conversion activities to maintain and improve the quality of our documentation.
Job Qualifications:
- Bachelor’s degree or equivalent in writing, content creation, or communication.
- 5+ years of technical writing experience.
- Exceptional writing, editing, and verbal communication skills.
- Experience with document formatting tools like WYSIWYG, HTML, and DITA.
- Proficiency with DITA environments and XML authoring tools.
- Strong project management and time management skills.
Job Responsibilities:
- Gather technical information from experts and simplify complex details.
- Develop and maintain guides, specifications, best practices, support content, and more.
- Ensure technical accuracy and usability of content through research and labs.
- Establish and maintain templates, style guides, and standards.
- Review and edit content for grammar, style, and formatting.
- Provide support using WYSIWYG editors, XML Authoring (DITA), and ServiceNow.
- Manage multiple projects and collaborate effectively with the team.
- Create structured content and manage version control within a DITA ecosystem.
- Troubleshoot and resolve DITA-related technical issues.
- Train colleagues on DITA best practices and tools.
- Collaborate with Learning & Development to align documentation with training.
Nice To Have:
- Experience with Confluence/Jira, Google Suite, and Smartsheet.
- Experience with ServiceNow, Heretto CCMS, and Zoomin CDP.
- Background in networking/data storage.
- Experience with Knowledge-Centered Services (KCS).
Benefits Package: Protingent offers competitive salaries, insurance plan options (HDHP plan or POS plan), education/certification reimbursement, pre-tax commuter benefits, Paid Time Off (PTO), and an administered 401k plan.
About Protingent: Protingent is a niche provider of top Engineering and IT talent to Software, Electronics, Medical Device, Telecom, and Aerospace companies nationwide. Protingent exists to make a positive impact and contribution to the lives of others as well as our community by providing relevant, rewarding, and exciting work opportunities for our candidates.
