Clinic Assistant

3 weeks ago

Lowell, United States UMass Lowell Full time

General Summary of Position:

University of Massachusetts, Lowell has an exciting opening for a part-time Clinic Assistant (10 hours/week) to provide administrative, technical, creative, data management, and operational support for Counseling Services, a department of the UMass Lowell Wellness Center.

Counseling Services strives to empower, support, and assist students in the pursuit of their academic, professional, and personal endeavors. Counseling Services clinicians work with undergraduate and graduate students to tackle challenges and remove barriers to growth, change, happiness, peace, or well-being.

Counseling Services values the intersectional identities of each individual and recognizes the centrality of culture and relationships to human development and psychological wellbeing. We commit to support our students of all backgrounds and to work toward the eradication of discrimination and oppression in all forms. As a staff, we are committed to social justice and anti-racism, personally and professionally. Staff are dedicated to creating an inclusive and affirming environment to support our student body and each other. For additional information about UMLCS‘s commitment to diversity and inclusion, please see . For information about UMass Lowell‘s commitment see diversity/.

This position will provide assistance to the Director of Counseling Services in scheduling, planning events, maintaining counseling spaces, ordering supplies, budgeting, and updating policies and procedures. In addition, the Clinic Assistant will update the Counseling Services electronic medical records (EMR) with confidential documentation, provider availability, and scanned documents. The Clinic Assistant will take notes at staff meetings and clinical meetings where sensitive and confidential clinical information is discussed. Moreover, the Clinic Assistant will have the opportunity to contribute to, maintain, and update our web site and social media activities.

The ideal candidate for this position will be a warm, collaborative, highly ethical, detail-oriented, creative, organized, motivated and technically savvy. They will be a valued non-clinical member of our team. This position will involve exposure to highly sensitive and confidential information about students including topics such as suicidality, trauma, depression, anxiety, sexual assault, and experiences of oppression. The ability to hear and interact with this type of information with professionalism, sensitivity, and respect is crucial.

The Clinic Assistant will join a strong, hard-working, creative, spirited, dedicated, collaborative, supportive, and positive team of multidisciplinary mental health care providers. As a staff, we value humor, connection, mutual respect, and creating real, meaningful relationships with our colleagues.

Greater Lowell, Merrimack Valley, and the Boston region are home to diverse communities. The historic city of Lowell, MA, is a gateway city that is a majority-minority city (20.9% Asian American, 17.9% Hispanic, 8% Black/African American). UMass Lowell has robust partnerships with the City of Lowell, Lowell Public Schools, health organizations, and many other local nonprofits and businesses. The Boston region is also home to a large number of potential research partners. The land we live, work, learn and commune on at UMass Lowell is the original homeland of the Pennacook communities with the Pawtucket Village and Wamesit Village.

About University of Massachusetts Lowell:

UMass Lowell is a national research university committed to preparing our students for work in the real world--solving real problems and helping real people--by providing an affordable high-quality education. US News and World Report ranks UMass Lowell among the top 200 research universities in the country, and our rankings have been consistently rising.

This position pays $25/hour and all work hours are on campus at UMass Lowell Counseling Services. The initial contract extends until June 30, 2025 with a possibility of renewal for the following academic year.

Minimum Qualifications (Required):

  • Bachelor‘s degree in office/business administration, psychology, counseling, social work, health education or related field.*
    *Will consider candidates with an Associate‘s degree and 2 years of relevant experience or a HS diploma or GED/equivalent and 4 or more years of relevant experience.
  • Skills including: attention to detail, organization, time management, multitasking, prompt and effective written and oral communication, efficiency, flexibility, adaptability, professionalism.
  • Ability to maintain absolute confidentiality regarding all matters involving or pertaining to UMass Lowell students.
  • Proficiency using Microsoft Office applications including Outlook, Word, Excel and PowerPoint.

Preferred Qualifications:

  • Experience working in a health care setting.
  • Experience or interest in the field of mental health care.
  • Experience using EMR software.

Special Instructions to Applicants:

Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applicants is received.

This is a part-time, temporary, non-unit, non-benefited position.

Please include a resume and cover letter with your application. Names and contact information of three references will be required during the application process.


The University of Massachusetts is an Equal Opportunity/Affirmative Action, Title IX employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.

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