Assistant Customer Experience Manager

4 days ago

Clarks Summit, United States Weis Full time
Overview

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS

Location Address:

1020 Northern Boulevard
Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Assistant Customer Experience Manager is responsible for the functions below, in addition to other duties as assigned:

  • Promotes excellent customer relations by instilling positive customer focused behavior with associates. Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner. Focuses on continuous improvement in all areas of the department and makes changes to ensure progress.
  • Assists Customer Experience Manager in overseeing all aspects of front-end operations. Performs duties of the Customer Experience Manager in their absence. In the absence of store management, may assume complete responsibility for total store operations.
  • Enforces cash handling control and security measures to identify and prevent losses. Follows and enforces all company policies/procedures related to Front End operations. Adheres to all company and state laws and regulations related to Anti-Money Laundering Compliance, tobacco and alcohol sales, lottery, price accuracy, WIC, etc. Oversees bookkeeping procedures.
  • Assists Customer Experience Associates with getting change, checking prices, voids, refunds, etc. Conducts unannounced audits on cashiers.
  • Assists store management in onboarding customer experience associates. Trains to provide a fast, friendly, accurate and efficient checkout experience for customers. Implements and communicates new programs and procedures to associates. Recognizes and rewards associate performance. Participates in associate annual performance reviews. Utilizes the Learning Management System (LMS) for current and new associates.
  • Utilizes the auto-scheduler system to update Front End associate availabilities, headcounts, and schedules to meet weekly business demands while achieving budgeted labor rates and sales per labor hour goals.
  • Controls supply costs while ensuring adequate inventory levels to meet business demands (e.g., paper and plastic bags, etc.).
  • Directs the flow of customers through the Front End. Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum. Monitors breaks and lunches so customer service is not interrupted.
  • Oversees lot attendant service to assist customers with shopping carts and loading groceries into vehicles.
  • Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer's cart.
  • Assist customer service with answering phone calls with a polite and positive attitude. Uses intercom for necessary announcements or pages.
  • Maintains functionality of equipment, hardware, and software. Reports any issues requiring further resolution in a timely manner.
  • Communicates all information to cashiers regarding special promotions and sale items. Generate sales by suggestive selling. Attends and participates in store's daily huddles.
  • Maintains knowledge of weekly ads, marketing promotions and store layout to answer customer questions.
  • Oversees safety and sanitation of the parking lot, porch, entrance/exit, and checkout area. Keeps cart corrals and parking lot clean and clear of carts. Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
  • Ensures smooth function of department and store by cooperating with co-workers and superiors. Responsible to continuously improve job performance.
  • May assist with baling cardboard or other related duties (if properly trained -training provided).
  • May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries through operation of power jack or hand jack (if properly trained -training provided).
  • Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
  • May also be called upon to assist in other departments.

SUPERVISORY RESPONSIBILITIES

Supervises all Associates within the department. May assume total leadership of the building in absence of store management. Specific number of Associates under supervision is dependent upon the store size and presence of store management.

QUALIFICATION REQUIREMENTS

To perform this job successfully, the Associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Supervises associates within the department. May assume total leadership of the building in absence of store management. Specific number of associates under supervision depends upon the store size and presence of store management.

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.Learn More

  • Customer Experience Associate

    2 weeks ago

    Clarks Summit, United States Weis Full time

    OverviewLooking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!Location Address:1020 Northern BoulevardJob Description:ESSENTIAL DUTIES AND RESPONSIBILITIESThe Customer Experience Associate is responsible...

  • Customer Service Manager

    2 weeks ago

    Clarks Summit, Pennsylvania, United States Rite Aid Full time

    About UsRite Aid is a retail pharmacy chain dedicated to improving Health and Wellness in our community.Job OverviewAs a Lead Service Associate, you will supervise Store Associates while assisting in daily store operations. Your purpose is to provide direction where needed and be an ongoing example of superior customer service.Estimated Salary Range:$45,000...

  • Assistant General Manager

    3 months ago

    Clarks Summit, United States Wendy's Full time

    Why Wendy's Restaurant Managers are an integral part of the Wendy's leadership team. They provide the direction, training and expertise required to ensure that the customer's expectations are exceeded and that each shift that they oversee achieves its business goals. Our team is made up of hard working, fast-paced and dedicated staff who love what they do....

  • Customer Service Team Lead

    2 weeks ago

    Clarks Summit, Pennsylvania, United States Rite Aid Full time

    Lead Service Associate Job DescriptionIn this role, you will be responsible for supervising store associates while assisting in daily store operations. Your purpose is to provide direction where needed and serve as an ongoing example of superior customer service.Key Responsibilities:Supervise and assist store associates with daily operational tasksProvide...

  • Dunkin Assistant Store Manager

    6 days ago

    Clarks Summit, United States May Brands LLC Full time

    May Brands aims to set the standards of excellence in the QSR industry. We are looking for Assistant Managers that believe honesty, reliability, accountability, empathy, and ethical behavior are the building blocks to our future success and trusted relationships. Our foundation has always been to create an enjoyable, safe environment to provide high-quality...

  • Dunkin Assistant Store Manager

    2 days ago

    Clarks Summit, United States May Brands LLC Full time

    May Brands aims to set the standards of excellence in the QSR industry. We are looking for Assistant Managers that believe honesty, reliability, accountability, empathy, and ethical behavior are the building blocks to our future success and trusted relationships. Our foundation has always been to create an enjoyable, safe environment to provide high-quality...

  • Retail Manager-Customer Experience Manager Part Time

    2 weeks ago

    Lee's Summit, United States Michaels Full time

    Store - KC-LEE'S SUMMIT, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.Assist Store Manager in leading and managing adherence to Standard Operating...

  • Carwash Leadership and Customer Experience Manager

    2 weeks ago

    Lee's Summit, Missouri, United States Waterway Carwash Full time

    OverviewWaterway Carwash is a renowned car wash service provider seeking motivated individuals for its highly structured Manager Training and Development Program in the Kansas City area. This program offers hands-on experience in managing a car wash, focusing on leadership, customer service, and business operations while providing opportunities for...

  • Restaurant Manager

    7 months ago

    Clarks Summit, United States Dunkin' - Franchisee Of Dunkin Donuts Full time

    In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast...

  • Pharmacy Manager

    6 months ago

    Clarks Summit, United States Rite Aid Full time

    Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! If you want to make a difference, Rite Aid is the right place. While Rite Aid is...

  • Experienced Customer Experience Manager for Creative Retail Store

    2 weeks ago

    Lee's Summit, Missouri, United States Michaels Full time

    We are seeking an experienced Customer Experience Manager to join our team at Michaels, a leading creative destination in North America. As the face of our store, you will be responsible for delivering a customer-centric shopping experience by managing and executing effective front-end operations and expectations.Job DescriptionLead the omnichannel...

  • Sales Manager Long Products

    1 month ago

    Clarks Summit, United States Alleima Full time

    Location Clarks Summit, United States of America Join our team at Alleima Tube Americas and help us shape the future of materials technology! The Sales & Marketing Long Product position manages Pipe, Hollow Bar, and Redraw products for the Tube Americas region. Responsible for delivering on Sales targets and organizational goals by implementing effective...

  • Sales Manager Long Products

    1 month ago

    Clarks Summit, United States Alleima Full time

    Location Clarks Summit, United States of America Join our team at Alleima Tube Americas and help us shape the future of materials technology! The Sales & Marketing Long Product position manages Pipe, Hollow Bar, and Redraw products for the Tube Americas region. Responsible for delivering on Sales targets and organizational goals by implementing effective...

  • Nurse Practitioner Physician Assistant

    1 month ago

    Clarks Summit, United States Geisinger Health System Full time

    Job Title: Nurse Practitioner Physician Assistant - Neurology Location: Wilkes-Barre, Pennsylvania Job Category: Nurse Practitioner, Physician Assistant, Advanced Practice Schedule: Days Work Type: Full time Department: Neurology Division Date Posted: 07/26/2024 Job ID: R-60382 Job Summary Geisinger's Neuroscience Institute is seeking a neurology physician...

  • Registered Nurse

    2 weeks ago

    Clarks Summit, United States Abington Manor Full time

    Unit Manager Registered Nurse (RN) - Full Time, Daylight Hours!Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.Benefits of the Registered Nurse (RN) Unit Manager:Daily Pay! Your pay, when you need it! Get paid daily!Competitive Rates!Comprehensive Benefits Package and 401kCore Benefits...

  • Employee Wellbeing Manager

    2 weeks ago

    Clarks Summit, Pennsylvania, United States Geisinger Full time

    We seek an Employee Wellbeing Manager to join our team at Geisinger, where you will make a significant impact on the wellbeing of our employees.Primary ResponsibilitiesYou will consult with employees experiencing emotional exhaustion, trauma, burnout, grief, loss, or other personal challenges, guiding them to suitable resources.You will create a safe space...

  • Registered Nurse

    3 weeks ago

    Clarks Summit, United States Abington Manor Full time

    Unit Manager Registered Nurse (RN) - Full Time, Daylight Hours!Benefits of the Registered Nurse (RN) Unit Manager: Daily Pay! Your pay, when you need it! Get paid daily! Competitive Rates! Comprehensive Benefits Package and 401k Core Benefits start the first day of the month following date of hire! PTO to include holidays, vacation and sick time. Industry...

  • Nurse Practitioner or Physician Assistant Family Medicine

    1 month ago

    Clarks Summit, United States Geisinger Health System Full time

    Job Title: Nurse Practitioner or Physician Assistant Family Medicine Location: Pittston, Pennsylvania Job Category: Nurse Practitioner, Physician Assistant, Advanced Practice Schedule: Days Work Type: Full time Department: Community Medicine Advanced Practitioners Division Date Posted: 10/28/2024 Job ID: R-68936 Job Summary Geisinger Pittston in northeastern...

  • Certified Medical Assistant

    2 weeks ago

    Clarks Summit, United States Geisinger Full time

    Job Title: Certified Medical AssistantLocation: Pittston, PennsylvaniaJob Category: Patient Support, Nursing and Nursing SupportSchedule: Days Work Type: Full timeDepartment: Pittston Community Medicine TeamDate Posted: 08/16/2024Job ID: R-66134Job SummaryProvides direct patient care and clinical support for physicians and other providers in the outpatient...

  • Physician Assistant or Nurse Practitioner Gastroenterology

    3 days ago

    Clarks Summit, United States Geisinger Full time

    Job Title: Physician Assistant or Nurse Practitioner GastroenterologyLocation: Wilkes-Barre, PennsylvaniaJob Category: Physician Assistant, Nurse Practitioner, Advanced PracticeSchedule: Days Work Type: Full timeDepartment: Gastroenterology DivisionDate Posted: 12/09/2024Job ID: R-70518Job SummaryGeisinger Gastroenterology is seeking an Advanced Practitioner...