Program Support Specialist
3 weeks ago
MJK Connections is running the search for a fully remote Program Support Specialist for our amazing client Member Loyalty Group. Check out the description below.
BASIC PURPOSE:
At Member Loyalty Group our business revolves around our credit union clients. Our goal is not just to provide superior member loyalty programs but also a worldclass client experience. Our Program Support Specialists are the main point of contact between MLG and users of our programs when they need assistance. The primary responsibilities of this role are to respond to program and reporting questions complete first level update requests for external and internal partners escalate potential application issues and appropriately route change and enhancement requests. Strong attention to detail critical thinking and communication skills are critical in this role.
RESPONSIBILITIES:
- Provide client support and technical issue resolution via email phone and web chat.
- Review customer inquiries and questions acquire all relevant details troubleshoot and resolve issues.
- Document and escalate problems or performance issues to MLG Program Support Manager.
- Provide timely efficient and professional follow up to user questions or issues utilizing supportticketing system.
- Complete first level support requests including but not limited to: data updates user updates optout requests CRM contact maintenance etc.
- Escalate any questions or requests to the next level of support as needed.
- Manage workload to ensure all requests are handled in a timely manner and driven to completion.
- Work collaboratively with other departments to insure proper handling of requests i.e. Build Partner Success Sales etc.
- Professionally represent MLG in all client interactions and build client relationships.
- Actively contribute to ongoing process improvement and efficiency efforts.
- Support Leadership Team with program related projects.
- Bachelors degree preferred.
- Must have excellent verbal presentation and written skills. Ability to deliver complex information in a clear concise and relevant manner.
- Detailoriented well organized and able to handle multiple tasks.
- Able to work independently with minimum guidance.
- Must have strong analytical troubleshooting and problemsolving skills.
- Strong technical aptitude with the ability to independently learn new technology.
- Must have professional demeanor positive attitude patience flexibility and a desire to provide exceptional service to internal and external partners.
- Experience supporting online products and services preferred.
- Has a solid understanding of software programs including but not limited to: Microsoft Office Suite.
- Has a thorough understanding of the credit union industry.
- Has a thorough understanding of Net Promoter.
Remote Work :
No
-
Program Specialist
1 day ago
Chicago, United States The Night Ministry Full timeThe Night Ministry is a Chicago based organization whose mission is to provide human connection, housing support, and health care to members of our community who are unhoused or experiencing poverty. We've successfully provided these lifesaving services for 45 plus years, everyday providing a lifeline to our most vulnerable neighbors. We serve everyone...
-
Guidance and Support Specialist
1 month ago
Chicago, Illinois, United States Chicago Public Schools Full timeChicago Public Schools is seeking an exceptional Guidance and Support Specialist to join our educational leadership team. As a vital member of our team, you will provide comprehensive, developmental supports within the academic, personal/social, and career domains to ensure that today's students become the productive, well-adjusted adults of tomorrow.The...
-
EL Program Specialist
21 hours ago
Chicago, United States Chicago Public Schools Full timeChicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 320,000 students in 500+ schools and employing approximately 44,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that...
-
Program Implementation Specialist
2 weeks ago
Chicago, Illinois, United States Erie Neighborhood House Full timeJob SummaryThis role is responsible for maintaining active status of re-determinations, ensuring full enrollment, and reporting on re-determination status. The Intake Specialist will work with families to determine eligibility for childcare and school-age services, create and maintain reports, and assist with enrollment and recruitment. Additional...
-
Match Support Specialist
3 days ago
Chicago, United States College Mentoring Experience Inc Part timeJob DescriptionJob DescriptionMatch Support Specialist (MSS) (25 hours per week, $21 per hour) Part-time ContractorCollege Mentoring Experience Match Support Specialist primary function is to provide match support to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteer mentors, and a strong...
-
Dialysis Support Specialist
3 weeks ago
Chicago, Illinois, United States Davita, Inc. Full timeDialysis Support SpecialistWe are seeking a skilled Dialysis Support Specialist to join our team at Davita, Inc. In this role, you will be responsible for monitoring patients before, during, and after dialysis treatment, including measuring and recording vital signs and patient observations.Key Responsibilities:Monitor patients before, during, and after...
-
G.R.O.W Support Specialist
3 weeks ago
Chicago, United States Marillac St.Vincent Family Services, Inc. Full timeJOB TITLE: G.R.O.W Support Specialist STATUS: Full Time DEPARTMENT: Community Outreach Services HOURS/WEEK: 40 DIRECT SUPERVISOR: G.R.O.W Program Manger FLSA STATUS: Exempt (3 year Pilot Program) DIRECTLY SUPERVISES: N/A Vision Ending the cycle of poverty Mission Marillac St. Vincent Family Services strengthens, empowers, and gives voice to those in need -...
-
Support Specialist
1 week ago
Chicago, United States Cornerstone Research Full timeLitigation Support SpecialistJob LocationsUS-IL-ChicagoID2024-3462CategoryInformation ResourcesOverviewLITIGATION SUPPORT SPECIALIST (HYBRID - ALL US OFFICES) If you are an experienced paralegal or litigation support specialist looking for an opportunity to showcase your advanced skills, then we would like to meet with you! The Litigation Support...
-
Support Specialist
2 weeks ago
Chicago, United States Cornerstone Research Full timeLitigation Support SpecialistJob LocationsUS-IL-ChicagoID2024-3462CategoryInformation ResourcesOverviewLITIGATION SUPPORT SPECIALIST (HYBRID - ALL US OFFICES) If you are an experienced paralegal or litigation support specialist looking for an opportunity to showcase your advanced skills, then we would like to meet with you! The Litigation Support...
-
Office Support Specialist
3 weeks ago
chicago, United States Insight Global Full timePosition: Office Support SpecialistDuration: 6 MonthsLocation: Chicago, IllinMust-Haves:2+ years of Office Support experienceAssociate's degreeKnowledge of personal computers hardware, operating systems, application software and printersCustomer Service ExperienceDay to Day:Insight Global is seeking an onsite Office Support Specialist for one of our clients...
-
Office Support Specialist
4 weeks ago
chicago, United States Insight Global Full timePosition: Office Support SpecialistDuration: 6 MonthsLocation: Chicago, IllinMust-Haves:2+ years of Office Support experienceAssociate's degreeKnowledge of personal computers hardware, operating systems, application software and printersCustomer Service ExperienceDay to Day:Insight Global is seeking an onsite Office Support Specialist for one of our clients...
-
Administrative Support Specialist
4 weeks ago
Chicago, Illinois, United States Uline Full timeAdministrative Support SpecialistAbout the RoleUline is seeking an experienced Administrative Support Specialist to join our Executive Operations team. As a trusted partner, you will provide administrative support to our executive team, ensuring seamless day-to-day operations.Key ResponsibilitiesProvide administrative support to Uline's Executive Operations...
-
Office Support Specialist
4 weeks ago
Chicago, United States Insight Global Full timePosition: Office Support SpecialistDuration: 6 MonthsLocation: Chicago, IllinMust-Haves:2+ years of Office Support experienceAssociate's degreeKnowledge of personal computers hardware, operating systems, application software and printersCustomer Service ExperienceDay to Day:Insight Global is seeking an onsite Office Support Specialist for one of our clients...
-
Treatment Program Specialist
4 weeks ago
Chicago, Illinois, United States Wisconsin Community Services Full timeJob SummaryWe are seeking a dedicated and compassionate Youth Treatment Specialist to join our team at Wisconsin Community Services.Key ResponsibilitiesDevelop and implement treatment plans for youth in a therapeutic milieu environment, emphasizing skill building and empowerment.Provide supervision and support to youth, ensuring their safety and...
-
Executive Support Specialist
43 minutes ago
Chicago, Illinois, United States Mack & Associates, Ltd. Full timeJob Title:Executive Support SpecialistAbout the Role:Mack & Associates, Ltd. is seeking a highly skilled Executive Support Specialist to provide comprehensive support to the Chief Investment Officer (CIO) and a team of Managing Directors within the investment team.This role requires an exceptional professional who can effectively manage complex schedules,...
-
Administrative Support Specialist
1 month ago
Chicago, Illinois, United States Tierra Environmental Services, Inc. Full timeAdministrative Support SpecialistTierra Environmental Services, Inc. is seeking a highly organized and detail-oriented Administrative Support Specialist to provide exceptional support to our administrative departments.Key Responsibilities:Manage sales functions, including taking incoming service requests and generating physical mailingsProcess client billing...
-
IT User Support Specialist
3 weeks ago
Chicago, United States HTC Global Services Full timeHTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services...
-
Operations Support Specialist
2 days ago
Chicago, Illinois, United States Aston Carter Full timeAbout the RoleThis is an exciting opportunity to join Aston Carter as an Operations Support Specialist. The successful candidate will provide high-touch support to employees in a professional office environment, ensuring seamless day-to-day operations.
-
Medical Support Specialist RN
4 days ago
Chicago, United States BioLife Plasma Services Full timeBy clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my...
-
Healthcare Support Specialist
2 hours ago
Chicago, Illinois, United States Balmoral Nursing Home Full timeAbout the RoleWe are seeking a dedicated Healthcare Support Specialist to join our team at Balmoral Nursing Home.This is an exciting opportunity for individuals who are passionate about delivering exceptional care and support to our residents.