Associate Client Executive

Associate Client ExecutiveThe Associate Client Executive at FindLaw is responsible for developing and maintaining ongoing client relationships in order to achieve client and revenue retention goals within an assigned territory or team. This will be done by proactive and reactive management for each assigned account, close partnership with Field Consultants, and working cross functionally with all areas of FindLaw departments that support our business. The position is Hybrid and will be based out of Eagan, MN.In this opportunity as Associate Client Executive, FindLaw, you will:Drive Results for Account Retention and RevenueAchieve monthly retention and renewal targetsDevelop and execute on strategy to retain assigned client base and associated revenue; assist with renewal portfolio growthProvide a high level of customer care for all clients through cultivating, maintaining and growing client relationshipsCommunicate and CollaborateResponsible for managing time and responsibilities, and prioritizing as-needed by following set outreach cadence to customers within the renewal windowMaintain an accurate and up-to-date renewal forecast using business system logging requirements and proper documentationInvolved in strategic planning to execute on business objectives, and able to problem solveMay train or mentor colleaguesCustomer Focus (Relationships - Internal/External)Strong understanding of the customer's needs/requirements and prioritiesCommunicates information effectively, checks for understanding, provides account recommendations to drive retention and growth strategiesResponds to non-standard requests from customers; investigates with assistance from others as neededActs as the primary, internal point of contact for assigned accounts and establish strong working relationships with internal and external partners/stakeholdersYou're a fit for the role of Client Executive, High Value Accounts, FindLaw, if your background includes:Previous FindLaw client management experience and a four-year degree preferredMinimum of 2 years client management and/or sales and marketing experienceProven success with retention of client population and associated revenueWell-developed negotiation skills and ability to negotiate and resolve conflicts requiredStrong communication and presentation skills, especially via telephone, requiredThe ability to multitask, prioritize, and follow through in accordance with service level agreementsOwnership mindset with high accountability to customer outcomesAn understanding of digital marketing concepts and processes preferred An understanding and/or experience working with the legal industry preferredWhat's in it For You?Innovative Culture: Embracing the "IB Way," the company fosters a culture that encourages rapid experimentation, flexibility, collaboration, and a relentless focus on developing winning strategies.Professional Growth: Internet Brands emphasizes internal growth, providing employees with opportunities for personal and professional development.Comprehensive Benefits: Employees enjoy a range of benefits, including medical, dental, and vision insurance, life insurance, disability coverage, flexible spending accounts, paid holidays, casual dress code, 401(k) plan, and paid time off (PTO).Work-Life Balance: The company promotes a healthy work-life balance, allowing employees to maintain personal well-being alongside professional responsibilities.Collaborative Environment: With a focus on flexibility and collaboration, Internet Brands creates an atmosphere where teamwork and open communication are valued.Global Presence: Operating in over 30 office locations worldwide, the company offers diverse opportunities across various regions.Stability and Innovation: Combining the innovation of a start-up with the stability and profitability of an established corporation, Internet Brands provides a unique and secure working environment.Industry-Leading Expertise: Internet Brands excels in a variety of verticals, including healthcare, legal, automotive, and home services, leveraging deep industry knowledge to create innovative and impactful solutions for clients and consumers alike.Compensation: $65,000 base + $15k commission target.About Internet Brands: Headquartered in El Segundo, Calif., Internet Brands is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. Internet Brands and its wholly owned affiliates are an equal opportunity employer.